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CK M.

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1 Review by CK

Amazon DE

  • Amazon DE

“2023: customer service went bottom.”
8/24/23

Customer service suddenly dropped significantly in the second half of 2023. I have used amazon for 13 years. It suddenly supports English language in chat and phone. Only emails are allowed. Customer service was outsourced to somewhere else. The agents can't do anything about it. The logistics routes to Czech Republic dont get any improved and even get worse. Customer service becomes ignorant. Amazon for me was one of the best in Europe and now it is just a cheap website and service now. Price of all items also were increased a lot in 2023. I try to avoid now and buy from other online shops separately.

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