This was the last time I have ordered on amazon.de. I use their website in other countries but in Germany it seems to be a total mess.
Just to summarize the situation, almost every order I made this year was handed over to neighbours, because the delivery company couldn't be bothered walking up the stairs.
Amazon has assured it would never happen again and guess what? It did!
I mentioned various times that the items are being delivered to my elderly and sick mother but yet again items were given to wrong neighbours or not being delivered at all which caused my mother so much stress.