Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
On checkout they state one thing but then my coupons and points are not being able to be used and the product is more money! Watch out you could be next!
I have ordered from gearbest many times. Every time my opinion is positive. The delivery time is reasonable and the products are exactly the same as the order
I ordered face masks back in May and never received them. For the past 5 months I have had an ongoing online conversation with their support center. They give me the same information over and over. Wait or do the same things over and over with no results. My requests for a refund are n=met with wait, we are contacting the seller. Its been 5 months. Do not use this company. They do stand behind what they sell and they will not help you resolve problems. They also won't give you any information to call or write to higher ups in the company. Just the same robotic replies from customer service
Dear Susan,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
For more information about shipping, please check: https://www.gearbest.com/about/shipping-methods.html
We have offered you the solutions via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center
I ordered 2 of the same phones. 2 orders. I'm not sure if I should be mad at them for choosing terrible couriers and allowing products to sit for months at locations. Or if they are sending faulty tracking. In either case, they should know there is a problem by now. I've seen countless other complaints of packages taking 3 months to arrive. I am in the U.S. and ordered from their UK site. Both times they said they used FEDEX to deliver to me. One used FEDEX, then after countless inquiries on the 2nd phone I found it was actually sent through USPS. Their delivery practices are insufficient. Unless you don't care if your items take 25% of a YEAR to get to you find another company to order from.
Dear Michael,
Thank you for taking the time to write a review.
Your original order was sent out via fedex, we have changed the shipping method to USPS due to fedex's issue.
For more details on our shipping methods and shipping time, please see here:
http://www.gearbest.com/about/shipping-methods.html.
Best Regards,
Gearbest Customer Service Center"
In the past they was good but in the last order they got the tax on the prices like usual but the delivered was stopped on the border because the devices are wrong declared and gearbest refuse to pay the tax back that they charged so they scam now
"Dear Andreas,
We are sorry that you have had local customs and tax issues.
Please kindly refer to our policy on tax here:
http://www.gearbest.com/about/faq.html (see Tax and Customs Duties).
Please submit a ticket to our support center and write the subject as "complaint from sitejabber.com". We will resolve the problem for you.
Thank you,
Gearbest Customer Service Center
Compared to other chinese Companys, Gearbest is for me the absolute winner. Products and prices are mostly good. But the most important for me is that if something goes wrong, problems with customs, broken product or disappeared product during delivery, we always found a suitable solution for the problem. On other chinese companys I had to fight months and finally gave up so I had wasted my money.
The service is great, the products are of good quality and have a good cost x benefit.
Good service, and products, at a good price. It would be better if the delivery was faster.
I bought around 15 products on gearbest and had no problems. Their products are fairly priced and often they have amazing offers during sales. Their customer support is very professional and fairly quick to respond. Shipping times can vary when choosing free shipping but that is to be expected. Gearbest is my site of choice right now because their shipping fees and shipping times have not been affected by the pandemic and they have proven to be reliable for me.
Except once, my experience from Gearbest is great!
Value for money items, good quality, amazing service and very cheap shipping to my country.
I am very satisfied!
My business experience with GearBest is commendable. The artcles are described in detail, order simple in a few steps, good prices, PayPal payment and quick delivery. I have used a lot of products and the last one is the KF V5 RTA Atomizer.
Definitely my recommendation!
My business experience with GearBest is commendable. The artcles are described in detail, order simple in a few steps, good prices, PayPal payment and quick delivery. Definitely my recommendation!
I bought several times from Gearbest with always the same satisfaction, namely speed and efficiency without forgetting the customer service which is always attentive and gives us a very rapid response.
I use Gearbest.com since 2013 year.
I've ordered there different things beginning from PC to simple T-shirts.
There're always sales in Gearbest. Some things where I can find, for example, for 100usd, I found here for 75-80 usd with FREE SHIPPING.
Shipping is good, never was any waiting periods, on the time as written or sometimes even faster than expected.
Wanna say pair words about my last order, that was cool LED watch with digital monitor, I get the parcel less from 1.5 week and very glad for the watch, which also show date.
I advise for everyone the guys, cuz they have a lot of cool things for buy for very good price!
My nickname there: Adam 3 lvl
Order No.: **************464"
Gearbest = Gearfraud.
61 days, no tracking, no tracing, no package.
Is this just Gearbest = Gearfraud.
No customer services, No refund...
DON'T BUY FROM THIS COMPANY!
No, tracking number via our Support Centre supplied.
NO REFUND, NO PACKAGE... MORE LIES.
Send from Gearbest - Sorry, we didn't deceive you. If you still haven't received it for more than three months, we will give you a refund without charge.is ok?
NO it not OK.
70 days no package, please send refund. If package ever arrives, i will return to sender. Very unhappy first time customers. Please confirm refund a. S.a. P
NO REPLY FROM GEARFRAUD
Dear Joe H.,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
For more information about shipping, please check: https://www.gearbest.com/about/shipping-methods.html
2005010091040527 is not the complete order number, please provide us the correct order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
We look forward to hearing from you.
Gearbest Customer Service Center
I bought a New Global Version Haylou Solar Smart Watch. It's on the way to my home. I am very happy with the service, they fulfill the times and with the product purchased quickly and efficiently. This is the second time y bought. Thanks for everything.
Very good products and professional support. I'm recommend the site.
It was an easy going and pain and stress free experience... As a first time buyer i thought there were going to be some hickups but they have exceeded my expectations
Very bad experience! I ordered an e-bike from them. They took money from my credit card straight away, but they made me wait for nearly a month before asking me to cancel the order. Customer service is the worst I've ever seen in my life: English quite unintelligible and a lot of excuses just to take time. Finally, they took further time to give my money back. I willl keep away from them for life!
"I am from Algeria. I have tried to buy from Gearbest 3 times. It was successful and I am still looking to buy from it in the future
Only some of the prices are expensive compared to other sites"
I received defective product. I filed a return/exchange request on the Gear Best website. I was put in contact with the seller. They promised a replacement on May 28th. And after several more messages between us the seller now says they never heard from me at all until June 25th. GearBest represents many sellers and they take no responsibility for the products they sell. If you do get an email sent to them - you won't receive an email back you have to go back to the site, log in and look for your messages
Dear Customer,
Thank you for your comment.
If the seller does not respond you, you can contact us.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We look forward to hearing from you soon,
Gearbest Customer Service Center
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Willam,
Thank you for your review.
Please make sure that the coupon has not expired (most will show the expiry date).
During the checkout process, go to your shopping bag and find the 'Promotion Code' box. Enter the full promotion code and click 'Apply'.
You can only use one coupon code per order. The coupon can' t be used on discounted items and on sales items. It can not be used together with the points.
Best Regards,
Gearbest Customer Service Center