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M R.

Contributor Level

Total Points
88

1 Review by M

  • Gearbest

8/2/20

I received defective product. I filed a return/exchange request on the Gear Best website. I was put in contact with the seller. They promised a replacement on May 28th. And after several more messages between us the seller now says they never heard from me at all until June 25th. GearBest represents many sellers and they take no responsibility for the products they sell. If you do get an email sent to them - you won't receive an email back you have to go back to the site, log in and look for your messages

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Lily L. – Gearbest Rep

Dear Customer,

Thank you for your comment.

If the seller does not response you, you can contact us.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We look forward to hearing from you soon,

Gearbest Customer Service Center

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Lily L. – Gearbest Rep

Dear Customer,

Thank you for your comment.

If the seller does not respond you, you can contact us.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We look forward to hearing from you soon,

Gearbest Customer Service Center

M Has Earned 8 Votes

M R.'s review of Gearbest earned 8 Very Helpful votes

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