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Gearbest
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Gearbest

gearbest.com
Ukraine
1 review
0 helpful votes
Follow azzimov M.
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Very good prices (one of the lowest on the market), with coupon codes. Frequent sales. Updating and adding new goods daily. Fast customer support.
This shop has "audit" procedure for every good shipped away, so you have to be solid sure - your goods will work properly out of a box.

Date of experience: April 21, 2015
Greece
1 review
1 helpful vote
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Total disappointment
January 26, 2019

It's funny to read other reviews too. Either 1 or 4-5 stars. Nothing in between. For me Gearbest should find a way to update faster or even better in live time the availability of the items or be more strict to the stores that sell their products.

It's unacceptable that we pay for items and only when we issue a ticket, only then we get informed that something is out of stock.

First time, I waited more than 20 days, second time it turned out of stock just 4 days after my order (wasn't on flash sale or anything similar).

Regarding the shipping time brace yourselves if you live somewhere far from China and not close to a warehouse.

My brother is a customer too 3 years now. We used to get our orders in two weeks (as claimed by the site). Half year now, both of us have long delays and issues.

Date of experience: January 4, 2019
Switzerland
1 review
0 helpful votes
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Excellent Service from GearBest!
August 28, 2019

Just the job! Nothing but smooth shopping experience so far. Items are as described, arrive on time, without any trouble, and come at bargain prices. Frequent price drop deals. User-friendly web interface and great product variety. Prompt and professional customer support responses. Will definitely use GB again!

Date of experience: August 25, 2019
RU
1 review
0 helpful votes
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Excellent shop!
July 22, 2017

Excellent shop! Many times I ordered different goods, always everything is good - no problems with packaging, delivery or quality. Service at the highest level. Support quickly answers questions about the product. I will definitely order more!

Date of experience: July 22, 2017
Lithuania
1 review
0 helpful votes
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Looks and feels great.
Brand quality. Ultra-thin, incredible design
Works exceptionally well with every device I tested it with Samsung galaxy S6 edge, 2.5 time for full charge.
Excellent price, best service!
Thanks for GEARBEST

Date of experience: November 11, 2015
Hungary
1 review
0 helpful votes
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Best store in history
February 19, 2018

I just love this store! Gearbest -- it is already in the name: BEST

Goods are always quickly sent, never experienced any delay. Proper packaging is also a plus.

I can only recommend this shop to anyone looking for cheap and quality stuff!

Date of experience: February 19, 2018
Mexico
1 review
0 helpful votes
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Great experience!
February 8, 2018

First time buying an smartphone online. It was a pleasing experience. Great products, quality, good customer service, spot on delivery time. I would recommend this to my friends and will purchase again from this site.

Date of experience: February 7, 2018
Morocco
1 review
0 helpful votes
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In fact im satisfied about the services of gearbest. Grearbest good service shipping at the exact time no wrinkled packages. Kind team support reasonable prices. Today im glad to share my honest and real experience. Anyway i have to finish this review. Thank you gearbest
Best regards

Date of experience: January 13, 2019
Illinois
1 review
4 helpful votes
Follow Guestof M.
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No information on track number provided, ticket submission does not work, no response for contact, false promise on delivery time...

If gearbest.com continues its current ways of doing business, the Chinese officials should shut down such an international scam!

We will see!

Update: I made a mistake for not doing research before making purchase at gearbest.com.
I just found so many bad reviews on this "company". Here is my advice to gearbest.com: 出来混迟早要还的.

Date of experience: December 7, 2015
Lily L. Gearbest Rep
over a year old

Dear Guestof,

We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

We will sent you an email to m******8@gmail.com with a better solution.
Please check and give us an confirmation back.

Thank you for your time.

Gearbest.com

RU
1 review
0 helpful votes
Follow Ivan K.
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Repeatedly buy different goods using this site, and have never been disappointed, I do not understand people who write negative. I see only quality service and timely technical support that are ready to resolve any issue in favor of the client. Gearbest very loyal to its customers, and it is captivating for further cooperation with this company. Ordered both small and large goods to Russia, everything came within 2-3 weeks in perfect, unopened condition. Constant action only exacerbate the desire to buy something through them, because so much low prices and attractive discounts only at Gearbest.

Date of experience: December 8, 2015
Brazil
1 review
0 helpful votes
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I've shopped with Gearbest for a few years now. Some packages had trouble getting to my address. In all cases Gearbest resent it again or gave me the money back. When I complain about the quality of products, I am always heard.

Date of experience: January 19, 2019
Colombia
1 review
0 helpful votes
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The best online product store
January 26, 2019

I have been buying Gearbest for 2 years now, literally I have made at least 8 orders with many products and I feel comfortable because it has variety, for its prices, for its promotions, for its fast shipping at low cost and for its quality. I have only had problems with two products that came out defective, but do not worry, they respond immediately giving you the option of refund or replacement of items. I will continue buying in this store because it is the best of all and I invite you to check it out.

+2
Date of experience: January 17, 2019
Belgium
1 review
0 helpful votes
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Great shopping experience
November 26, 2015

I ordered some products from their EU warehouse. They arrived within a week, so shipping was faster than I expected. I had an issue with my tracking code not working, but customer support fixed this within minutes by sending me the correct link!

Date of experience: November 26, 2015
Ukraine
1 review
1 helpful vote
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I love this shop because in my opinion, you can't find better. Aliexpress have problems with delivery and items quality(30% are pure fake), taobao-almost the same. Even being a bit more expensive than these two giants, gearbest provides quality customer service, adequate variety of different goods and pretty nice and comfortable design. I had problems only with one parcel, but cust. Service solved it in a few days and i received money back.

P. S In my opinion, the most of the people who write negative comments here about undelivered parcels, haven't bought insurance. Before ordering, read FAQ pls, i had the same problem. Thank you very much.

Date of experience: March 21, 2018
Croatia
1 review
2 helpful votes
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I've been shopping for a long time from this web store.
Reasonable prices and delivery within an acceptable time frame.
Product matches description.
Customer Support answers and solves problems in the short term.
I'm very satisfied with the purchase, just continue that way.
I recommend Gearbest to everyone.

Date of experience: March 2, 2018
Portugal
1 review
0 helpful votes
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Good
August 23, 2017

I have been purchasing items from Gearbest for a while and had multiple orders. Everything worked really fine and without any problem. Sometimes the order takes a lot to arrive and other times it's much faster but, at least until now, all the deliveries got in time.

Date of experience: August 23, 2017
California
1 review
0 helpful votes
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Purchased numerous products from gearbest (mostly Xiaomi branded items) without issue. Delivery time can vary a great deal, but customer service have been very responsive when I inquired. My favorite part of their site is the rewards program. Points are given fairly liberally (you get points for joining, given feedback, writing reviews, adding photos/videos to reviews, creating tickets, etc) and can be used almost as soon as they are earned. This is awesome compared to restrictive rewards programs at other stores where points expire quickly and have minimum redemption thresholds.

Date of experience: August 20, 2017
Ukraine
1 review
1 helpful vote
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It was my first buying platform from china, i've always afraid, that it's will be hard to buy something, but they use simple paypall system, had fast shipping and trusted partner's! Also they had best prices in the world, you can buy item with more when 80% real sale!

Date of experience: August 23, 2018
Azerbaijan
1 review
0 helpful votes
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Gearbest is best
July 30, 2019

I ordered a lot of things from Gearbest and I am satisfied totally.
However maybe some problems occur, but the customer care support will solve it completely. Fast shipping, great products, and reliable communication.

Date of experience: July 30, 2019
RU
1 review
0 helpful votes
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Best of sites
August 28, 2017

Bought from this site 2 times, and both packages were delivered in time without damage, there are big discounts, which are updated every day, special offers referred to your most likely chosen goods, support is always polite, answers all your questions, and many many more good things

Date of experience: August 28, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442