My first order was almost 2 years ago, since then, GearBest is one of my favorite sites. Great products, excellent prices, fast shipping and awesome customer support is main reason why im still using GB.
Gearbest.com, also in the Italian version it.Gearbest.com, is an excellent seller that allows you to make good purchases.
There are always coupons that save money compared to other e-commerce sites.
Communication is of a high standard.
Good times and shipping methods.
Any customs problems resolved promptly.
I recommend it.
Purchased an electric hover board on November 13,2015 from this company. Have yet to receive it. Have submitted tickets many times only to be told, "it has been shipped, be patient". Supposedly, it was shipped Dec 17th with delivery in 8-15 business days. They gave me a tracking number which you cannot use because it's coming from China.
I am tired of waiting. Thankfully, I used PayPal. They are now investigating my case.
I have purchased more than 35 products, all shipping within 30 days at home, well packed, never came damaged, product always consistent with description, frequent promotions and variety of goods trump card of this store, very good contact with the service desk I recommend
Gearbest as an online store have a very clear category section for all products, Paypal payments, and good product descriptions. All information about bought products can be easily found. I strongly recommend this site.
I have been ordering goods at the Gearbest store for quite some time. This is one of my favorite shops. A huge range of products, low prices. There are also exclusive products. Fast shipping. If any problems arise, the support service always solves them. Excellent shop. Recommend.
Ordered in this store for two years. During this time there were no problems. Excellent quality product, a variety of shipping options, fast shipping, the opportunity to pay through PayPal. Prices on average are lower than in other stores. All issues are quickly resolved with support. Great shop!
My first experience with Gearbest was very good, good service, purchase approval was fast, delivery on schedule, product arrived in the right conditions, be happy because international online purchases give a little fear, but everything went well.
After reading reviews, I'm afraid I am going to fall into the same trap as everyone else. It's been 4 days and it hasn't even shipped, and I contacted customer service over 24 hours ago with no response.
Dear Joe,
Thank you for taking your time to write your review. We really appreciate the feedback.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order will take longer to process.
Would you please send us an email to Gearbest@outlook.com and offer us your order number? We'll check the details for you.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
I've been on gearbest for since three years receiving without any issues every order that I made.
The products are of good quality, in particular I have a great experience with Xiaomi ones!
Finally, the customer support is professional and fast.
Recommended Site
Ordered a product in early December and have not received it. Sent two emails asking what the problem is, but no response. Went through PayPal and am issuing a claim against them and will get my money refunded. Too much of a hassle - avoid ordering or dealing with GearBest!
Dear Scott,
Thank you for taking your time to write your review.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Appreciate your cooperation and kindly understanding in advance!
Best Regards,
Gearbest.com
Been a long time customer of gearbest. If you are looking for chinese electronics this is the place to be.
Awesome price performance ratio.
Good shipping options (fast shipping, no custom problems)
Always genuine products.
I can absolutely recommend gearbest to anybody.
Awful site. The worst part is their customer service. They can barely understand anything you ask and will give you amazingly horrible explanations for why your order did not ship. There are much more reputable sites to order from
Gearbest has NO support. They say they issued tickets but when I log on nothing is assessable. Contacting them directly only gets you another ticket. Their online site hardly works and very difficult to make contact with, even then no support.
Dear Really,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
People often worry about ordering from China, thinking "Will it ever arrive?", "Will it be damaged?" and various other things...
I am pleased to assure you though, after purchasing from Gearbest myself, several times, there is absolutely nothing to worry about! All products arrive, working and quite speedily to say they are shipping FROM China! All products are stocked and sold by Gearbest themselves, so you can be certain that your experience will not differ greatly from my own!
They offer a wide selection of excellently priced goods, which are exactly the same quality as Amazon - again, just for far less!
Their customer support is surprisingly good too, having a decent knowledge of most products, and always happy to help with shipping and payment queries!
If I want to buy anything, I always go to Gearbest first!
I am using gearbest for few years now and never had any negative experience. Some of the warehouses are located throughout Europe, so that makes the delivery even faster and more reliable. Highly Recommended website!
If you want to buy some tech, Gearbest is one of the best online stores for prices, warranty, service and products. They have basically everything from Xiaomi, awesome.
I have really nothing to complain about as an Italian buyer. Shipping is also good.
AT first glance, Gearbest looks like any other Chinese site with a lot of choices but unreliable services. After your first few purchases, you open up to the wonderful service history, quick delivery and friendly staff. Cheaper than any retail or online store with same or better quality.
Prices are pretty alright. Web site is easy to handle. Shipping and delivery is not bad, remember that things take time from China, it's a long way! Packages have always arrived in perfect condition.
Would recommend to everyone!
If you are looking for all kinds of reasonably priced items, you should definitely visit this site. Gearbest has built its reputation by offering cheap quality products (being imported from China), while offering an irreproachable and very fast customer service as well as a reasonable delivery time. I am fully satisfied with all my purchases, including my new 3D printer. Reliable website and 100% approved! Order no. **************994
Date: 15/04/2019 18:03:04
Overview
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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Dear Kerry,
Thanks for your feedback. We’re sorry you’ve had this experience.
To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.gearbest.com/about/contact-us.html. Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks
We look forward to hearing from you soon.
Best Regards
Gearbest.com