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Gearbest
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Gearbest

gearbest.com
New York
1 review
2 helpful votes
Follow DAVID T.
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My order is still processing for 42 business days and nearly two full months after purchase on February 7,2016. Sent messages several times with no response in return. Maybe I'll get a standard we're sorry for the delay answer, but more likely I will not receive the product.

Date of experience: April 6, 2016
Lily L. Gearbest Rep
over a year old

Dear DAVID,

Thank you so much for your important feedback.

We are sorry to hear that you can not contact us, please kindly check your email. I have follow your issue and send you an email. We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

Thank you again for bringing these matters to our attention.

Best Regards.
Gearbest.com

Ukraine
1 review
0 helpful votes
Follow Oleksandr L.
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I have been shopping in this store for a long time. And gearbest never failed me. The goods are always of high quality. Fast shipping and delivery. I recommend to everyone. The last purchase (Original Xiaomi Mi Smart WiFi Socket) (W**************)) is very useful.

Date of experience: June 9, 2017
Mexico
1 review
0 helpful votes
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Great shopping webpage
August 27, 2015

Gearbest it's a nice shopping page.
All products are original and of high quality. This website has many good things we can highlight:
-Possibility of choosing the shipping method.
-Discount in various products.
-Various payment methods (PayPal, credit card...).
-In case you have doubts about any product, response time is very short.
-Great variety of products (cell phones, tablets, mobiles accessories...)

Date of experience: August 27, 2015
Cyprus
1 review
0 helpful votes
Follow Dimitris C.
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Excellent site
November 26, 2017

I came across Gearbest while looking for Xiaomi products. Its an excellent site with great prices. Especially during their flash sales. Shipping is quite fast and the cost is more than reasonable. Overall a great experience.

Date of experience: November 25, 2017
Poland
1 review
0 helpful votes
Follow Maciej W.
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Geart product and customer service, extra fast shipping - from warehouse in my country (2 days after clicking order it was at my desk! - faster than national post!). Quick replies for any questions and still getting better. I recommend this site to everyone. Will buy here in future (*cough* already bought another few things *cough*).
Payment methods are reasonable, prices are very good (flash sales/app only promos/%discounts). I was positively suprised with this site.
You should try it too!

Date of experience: October 31, 2018
Ukraine
1 review
2 helpful votes
Follow Vitaliy K.
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Great experience
April 20, 2016

I used Gearbest to buy Xiaomi brand items: Mi Band, Mouse pad (with awesome mascot rabbit in spacesuit) and Piston Headphones. All those items were delivered without problems, although for some people delivery times may feel slow (but seriously, what do you expect from free shipping?). Packaging was perfect, in "ready to gift right now" condition.
Definitely I will buy my next item there again.

Date of experience: April 20, 2016
Portugal
1 review
0 helpful votes
Follow Dinis O.
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My experience with gearbest
June 13, 2017

I've been a loyal Gearbest customer for more than a year now and I have had nothing but great buying experiences so far. The prices are unbeatable and the delivery system is almost flawless. Most of my items arrived on time and even those who didn't, after a quick ticket to the Support Center, got resolved in no time - either compensating me for the delay or scheduling another delivery. The quality of their customer service is notable, due to its fast response and effectiveness dealing with any issues that may arise during your experience as a buyer. Highly recommend friends, family and strangers to use this platform.

Date of experience: June 13, 2017
Italy
1 review
1 helpful vote
Follow Andrea C.
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Always GearBEST
February 13, 2018

I bought several product on gearbest. Always great support, special price and fair management of the orders in terms of: cost, shipping and customer care.
I'm going to buy something else very soon fore sure.

Date of experience: February 13, 2018
Greece
1 review
2 helpful votes
Follow Kostas D.
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Two months after placing my order and paying a very respectable amount for some staff, they haven't arrived and they keep making fun of me sending emails to be patient, trying to gain time and this is not their fault. Of course they don't answer anything on my requests for refund. Please take into consideration that I have also paid for an expedited shipping (2-5 business days) so that the items arrive sooner. Totally a scam, avoid them

Date of experience: April 12, 2016
Lily L. Gearbest Rep
over a year old

Dear Kostas,
Thank you for your important feedback and for letting us about your experience with us.

We are sorry to hear that you did not receive the package. From time to time with thousands of shipments there will be an occasional issue with shipping. Please rest assured we have followed your issue and will resolve it to your satisfaction,

Thank you again for bringing this to our attention.
Best Regards,
Gearbest.com

Luxembourg
1 review
1 helpful vote
Follow myriam S.
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Waste of time & money
December 4, 2017

Refund warranty?
Unfortunately, I can not report anything good here. 7 month ago I ordered a draw pad, which was faulty! Now I wait without success for 6 months and countless messages to get refunded from Gearbest!

Date of experience: December 4, 2017
Lily L. Gearbest Rep
over a year old

Dear myriam,

We are sorry to hear you are having issues with your product.

Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.

We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you,

Best regards,

Gearbest Customer Service Center

France
1 review
1 helpful vote
Follow Charles F.
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Incredible service
April 13, 2018

Gearbest is the best place to import items from China. Delivery times shorter than on other sites. A responsive after-sales service. Low prices accompanied by promotions. I can only recommend gearbest

Date of experience: April 10, 2018
Lily L. Gearbest Rep
over a year old

Dear Charles,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We always try our best to resolve any issue for every customer.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

Belarus
1 review
0 helpful votes
Follow Denis H.
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Great store.
June 18, 2017

Hi guys. Well, there was no problems with this shop at all. You can chose delivery method - registered parcel or unregistered low cost shipping, or express shipping. Also they provide variety of payment methods, credit card, paypal etc. It's very strange to read reviews in which people blame their support, they replied very quickly and always help me. My last order, an small fidget spinner was broken while delivered, gearbest refunded me next day I contacted them. So, if you don't want to mess with searching for a adorable seller on aliexpress, I would recommend to look at gearbest. Good luck! :)

Date of experience: June 18, 2017
Greece
1 review
0 helpful votes
Follow Kotomatis L.
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I order a mobile which arrives without sim card holder, after several messages they offer me 6$ refund instead sending the missing part. Now I have paid 180$ for nothing. Be aware, if something wrong on your order you'll not be assist.

Date of experience: June 23, 2017
Lily L. Gearbest Rep
over a year old

Dear Kotomatis,
Thank you for placing an order with us.
We are sorry to hear that your product isn't to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent a message regarding to this issue to your Gearbest account, please reply to us there so we can offer a satisfyinh solution to you.

We look forward to helping you.
Gearbest.com

Slovenia
1 review
0 helpful votes
Follow Nejc S.
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Over the past few months. I've made various orders through gearbest.
I received them all in perfect condition, with a really fast delivery time, not to mention the free
Shipping.

Would definitely recommend shopping here.

Date of experience: April 22, 2016
Germany
1 review
0 helpful votes
Follow Manuel W.
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I have ordered at several Asian Shops by now and from all of them, gearbest has been the fastest so far. Good prices, no Shipping Costs, fast delivery. No problems to be reported up to this date. Mostly buying e-cig supply.

Will buy again, probably very soon ;)

Date of experience: March 30, 2015
South Africa
1 review
0 helpful votes
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Good service
May 31, 2019

I have placed numerous order on Gearbest and would highly recommend it. It's one of the best sites with great service and affordable products. If ever there are any issues, they respond promptly with your interests in mind.

Date of experience: May 31, 2019
Romania
1 review
0 helpful votes
Follow Marculescu A.
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Excellent!
August 20, 2019

I buy from the site for 6 years. Everything was fine.Gearbest.com is all about getting your "gear" such as phones, electronics, apparel, etc. at affordable prices, the reason I and others shop there.In my experience there are no "scams" involved.

Date of experience: August 17, 2019
Serbia
1 review
0 helpful votes
Follow stojsins W.
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Best webshop!
August 17, 2019

Buying on GearBest from the very beginning. They never let me down. Great items, good prices, fast delivery, tracking number and shipping insurance, and points rewarding system.
Try, you won't regret!

Date of experience: August 16, 2019
Poland
3 reviews
0 helpful votes
Follow Bartosz X.
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Gearbest best for gear buying.
December 17, 2017

Wow. This shop is one of my favourites, in such short time. Im so happy I found it. Very nice prices for so cool stuff. Everything goin smooth and fast from the order day till delivery day. If you have not shop there yet, you definitely won't regret.

Date of experience: December 17, 2017
Romania
1 review
0 helpful votes
Follow Filipescu F.
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Good online experience
December 15, 2017

I'm using Gearbest as my main China electronics online store. I usually hunt for "flash sale" items. Their prices are pretty good and discounts are sometimes really big. Also their customer service is great if you need it compared to some other online stores alike.

Date of experience: December 14, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442