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Gearbest
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Gearbest

gearbest.com
Germany
1 review
0 helpful votes
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Excellent Chinese Shop
December 12, 2017

I ordered a lot of things from Gearbest over the last year. Prices are cheap, payment was always easy, packaging very good, items as described. The shipping duration was between 11 and 28 days. Support responded within 24 hours. Overall it is a excellent online shop.

Date of experience: December 11, 2017
Nigeria
1 review
0 helpful votes
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Good quality and affordable products
January 26, 2019

Products I've purchased from Gearbest are of good quality as it was mentioned on the product description and they're generally affordable. They also have good customer care services which is priority for me

Date of experience: December 1, 2018
Poland
1 review
0 helpful votes
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Huge store with great prices.
December 29, 2017

Gearbest is one of my favourite web stores. Recently i did order Xiaomi Mi Note 2, package was send on the next day by DHL and i did get package after 3 days. Everything went smooth, has no problem so far.

Date of experience: December 28, 2017
RU
1 review
0 helpful votes
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One of the best shops
December 21, 2017

I order goods there with high periodicity. Very often they carry out various actions and proposals. In case of questions or suggestions, the support team responds immediately. At the moment GearBest is my main online store. I advise everyone.

Date of experience: December 20, 2017
Germany
1 review
0 helpful votes
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Gearbest usually dispatches very fast and has lot's of different shipping options, even with tracking for very cheap. They also have fast response customer service, friendly and in good english. Plus their points system is really useful since you get far more credit than usually an can use every point instantly, without needing to amass an minimum to redeem.

Date of experience: July 5, 2017
GB
1 review
1 helpful vote
Follow Abdel S.
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Ordered many items from gear best all arrived on time, had an issue with one item but was resolved within 1 day can't ask for more. Gearbest support is quick to answer and responds quickly and are easy to understand.

Date of experience: February 15, 2018
New Jersey
1 review
6 helpful votes
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Dn't buy from them.
June 11, 2016

I ordered a back pack from these people well over two months ago. Tried to e-mail them as to where the product was since I have not received it. Only got generic response. Now put in a claim thru paypal. If gear best does't redo; ve this I should get my money returned. Thank you paypal

Date of experience: June 11, 2016
Lily L. Gearbest Rep
over a year old

Dear ted,
Thank you for taking your time to write your review. We really appreciate the feedback.
Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html
The shipping information is correct with what you chose when you place the order.
Look forward to helping you and resolving this to your satisfaction.
Gearbest.com

Hungary
1 review
0 helpful votes
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Really good
June 30, 2019

I can definitely recommend Gearbest to anyone. Great products, good packaging, pretty fast shipping (C. Europe). Customer service is amazing, they always reply in 24 hours, and they are really helpful.

Date of experience: June 29, 2019
Poland
1 review
0 helpful votes
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High quality at low cost
January 6, 2018

I have been buying at Gearbest for six months, mainly electronic gadgets. With little money you can buy interesting things. My first purchase was Xiaomi electric kettle, and so far it works well. I had no problems with the support centre. Package delivery usually takes about 30 days.

Date of experience: January 4, 2018
Italy
1 review
0 helpful votes
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Great Site
January 4, 2018

Great site to shop online in China. Safe and reliable. Economic provided you do not be too demanding in terms of speed. The goods will arrive within the established time that may vary depending on the shipping chosen by the user. Anyway between 10-30 working days. Recommended to those who can wait to get what they want at a good price.

Date of experience: January 4, 2018
Ukraine
1 review
1 helpful vote
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The Best Shopping
January 18, 2018

Already not first time ordered in this shop. Treatment of orders takes place quickly, dispatch too. A commodity is quality and well packed. Some questions happen even if, then a shop goes to meet. All I recommend

Date of experience: January 15, 2018
Texas
1 review
0 helpful votes
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Good experience
December 4, 2019

Usually, I had a good experience shopping from Banggood. Also, they are solving fast any issue, through the Customer Service (like address misspelled or not recognized format, etc.).
I'll continue buying kinds of stuff from Banggood.

Date of experience: December 1, 2019
Italy
1 review
0 helpful votes
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SD card partial refund
February 5, 2020

I've bought an SD card of around 20 but it never arrived, I've also bought many other items that came up home about 1 month after shipping. Customer service helped me and partially refunded. So all good

Date of experience: February 2, 2020
Australia
1 review
0 helpful votes
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Solid Store
September 26, 2018

Gear best is a pretty solid web store to buy products from. Especially if you're looking for electronics and specifically pc peripherals. The type of products they store are high quality but low price thanks to them not necessarily being the same big-name brands. Don't be fooled though they still have the same big-name brand quality. Ordering wise it can be a bit strange getting all your products into one order cause occasionally they give warnings that they can't ship certain items in the one cart, but there are ways to work around that. I think that's just a website bug. Overall very good and highly underrated website. Would recommend

Date of experience: September 26, 2018
RU
1 review
0 helpful votes
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One of the best Chinese stores.
May 18, 2017

About 30 orders, all delivered. One order did not come, after contacting the store immediately resubmitted. Today this product has already been received. I like the system of discounts and accumulation of points. Thanks to this, you can purchase goods much more profitable than in other stores. A huge range of goods.

Date of experience: May 18, 2017
Germany
1 review
0 helpful votes
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I recommend it
September 10, 2015

Total amount of orders: 6

Summary: I highly recommend it. Haven't experienced any problems buying from gearbest. Gearbest has a bonus point system for writing product reviews/taking pictures and videos, which is pretty nice and rewarding.

Site: Clean and nice looking website; Easy to navigate and fast responding (from Europe); Easy internal tracking of orders (picture of personal package included)

Support: Answers pretty quick within a few hours.

Packaging: Also no flaws here, everything was in good shape when it arrived.

Best regards,

Tom

Date of experience: September 10, 2015
Spain
1 review
0 helpful votes
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As i can see there are some people unhappy with gearbest services. Untill now i order more than 20 times. Im happy with it. Very cheap products. But also i am doing dropshipping from this site. So far no complain.

Date of experience: March 3, 2015
Brazil
1 review
1 helpful vote
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Complete shopping experience
May 17, 2018

I highly recommend gearbest mostly because they dispatch my orders fast and the customer support always answers in less than 24 hours in work days (Its one shop, much better than a marketplace with various vendors). The app is well made and makes shopping easier.

Date of experience: May 17, 2018
Thailand
5 reviews
7 helpful votes
Follow burton s.
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Just got another request for information about my experience so here is a global comment. I got my goods in the end but only after starting a process against them through paypal. AFTER hours of writing and waiting on hold for their chat line to respond. I have figured out that if they do an honest business with some and cheat many others they can keep some positive reviews rolling in and their profits high from the cheating side of things. Also, how many cheated customers suffer in silence. Site jabber may be only reporting the tip of the iceberg. Never again for me. Thank you Site Jabber, you were a big help.

Date of experience: October 26, 2015
Lily L. Gearbest Rep
over a year old

Dear burton,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers license or credit card to prove your identity for no reasons.

We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer.

For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity.

It is for your own good. If you cannot offer the identity, we are not supposed to send your order.

Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.

Best regards,
Gearbest.com

Puerto Rico
1 review
0 helpful votes
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Love it!
April 27, 2015

I really like this site. They have an excellent support service. Fast and free shipping around the world. When you're tracking you can actually see a picture of your item, ready to ship. That makes me feel more confident that my package is being sent. If you are a fan of today technologies or just enjoy fun stuffs and cool gadgets, then Gearbest is your site.

Date of experience: April 27, 2015

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442