I ordered a lot of things from Gearbest over the last year. Prices are cheap, payment was always easy, packaging very good, items as described. The shipping duration was between 11 and 28 days. Support responded within 24 hours. Overall it is a excellent online shop.
Products I've purchased from Gearbest are of good quality as it was mentioned on the product description and they're generally affordable. They also have good customer care services which is priority for me
Gearbest is one of my favourite web stores. Recently i did order Xiaomi Mi Note 2, package was send on the next day by DHL and i did get package after 3 days. Everything went smooth, has no problem so far.
I order goods there with high periodicity. Very often they carry out various actions and proposals. In case of questions or suggestions, the support team responds immediately. At the moment GearBest is my main online store. I advise everyone.
Gearbest usually dispatches very fast and has lot's of different shipping options, even with tracking for very cheap. They also have fast response customer service, friendly and in good english. Plus their points system is really useful since you get far more credit than usually an can use every point instantly, without needing to amass an minimum to redeem.
Ordered many items from gear best all arrived on time, had an issue with one item but was resolved within 1 day can't ask for more. Gearbest support is quick to answer and responds quickly and are easy to understand.
I ordered a back pack from these people well over two months ago. Tried to e-mail them as to where the product was since I have not received it. Only got generic response. Now put in a claim thru paypal. If gear best does't redo; ve this I should get my money returned. Thank you paypal
I can definitely recommend Gearbest to anyone. Great products, good packaging, pretty fast shipping (C. Europe). Customer service is amazing, they always reply in 24 hours, and they are really helpful.
I have been buying at Gearbest for six months, mainly electronic gadgets. With little money you can buy interesting things. My first purchase was Xiaomi electric kettle, and so far it works well. I had no problems with the support centre. Package delivery usually takes about 30 days.
Great site to shop online in China. Safe and reliable. Economic provided you do not be too demanding in terms of speed. The goods will arrive within the established time that may vary depending on the shipping chosen by the user. Anyway between 10-30 working days. Recommended to those who can wait to get what they want at a good price.
Already not first time ordered in this shop. Treatment of orders takes place quickly, dispatch too. A commodity is quality and well packed. Some questions happen even if, then a shop goes to meet. All I recommend
Usually, I had a good experience shopping from Banggood. Also, they are solving fast any issue, through the Customer Service (like address misspelled or not recognized format, etc.).
I'll continue buying kinds of stuff from Banggood.
I've bought an SD card of around 20 but it never arrived, I've also bought many other items that came up home about 1 month after shipping. Customer service helped me and partially refunded. So all good
Gear best is a pretty solid web store to buy products from. Especially if you're looking for electronics and specifically pc peripherals. The type of products they store are high quality but low price thanks to them not necessarily being the same big-name brands. Don't be fooled though they still have the same big-name brand quality. Ordering wise it can be a bit strange getting all your products into one order cause occasionally they give warnings that they can't ship certain items in the one cart, but there are ways to work around that. I think that's just a website bug. Overall very good and highly underrated website. Would recommend
About 30 orders, all delivered. One order did not come, after contacting the store immediately resubmitted. Today this product has already been received. I like the system of discounts and accumulation of points. Thanks to this, you can purchase goods much more profitable than in other stores. A huge range of goods.
Total amount of orders: 6
Summary: I highly recommend it. Haven't experienced any problems buying from gearbest. Gearbest has a bonus point system for writing product reviews/taking pictures and videos, which is pretty nice and rewarding.
Site: Clean and nice looking website; Easy to navigate and fast responding (from Europe); Easy internal tracking of orders (picture of personal package included)
Support: Answers pretty quick within a few hours.
Packaging: Also no flaws here, everything was in good shape when it arrived.
Best regards,
Tom
As i can see there are some people unhappy with gearbest services. Untill now i order more than 20 times. Im happy with it. Very cheap products. But also i am doing dropshipping from this site. So far no complain.
I highly recommend gearbest mostly because they dispatch my orders fast and the customer support always answers in less than 24 hours in work days (Its one shop, much better than a marketplace with various vendors). The app is well made and makes shopping easier.
Just got another request for information about my experience so here is a global comment. I got my goods in the end but only after starting a process against them through paypal. AFTER hours of writing and waiting on hold for their chat line to respond. I have figured out that if they do an honest business with some and cheat many others they can keep some positive reviews rolling in and their profits high from the cheating side of things. Also, how many cheated customers suffer in silence. Site jabber may be only reporting the tip of the iceberg. Never again for me. Thank you Site Jabber, you were a big help.
Dear burton,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers license or credit card to prove your identity for no reasons.
We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer.
For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity.
It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
I really like this site. They have an excellent support service. Fast and free shipping around the world. When you're tracking you can actually see a picture of your item, ready to ship. That makes me feel more confident that my package is being sent. If you are a fan of today technologies or just enjoy fun stuffs and cool gadgets, then Gearbest is your site.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear ted,
Thank you for taking your time to write your review. We really appreciate the feedback.
Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html
The shipping information is correct with what you chose when you place the order.
Look forward to helping you and resolving this to your satisfaction.
Gearbest.com