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burton s.

2 Level 2 Contributor
  • 6 Reviews
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Clothing & Fashion, Shopping

Member since October 2015

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6 Reviews by burton


I bought a BV6000 from Tomtop and now the sound does not work. I need a new speaker. The various service departments for blackview and Tomtop are a tag team of delays, requests for further information and zero help. I am not the only one with this speaker problem but they reply as though my phone is the first and only one to fail like this. Now I see that they say you can have a new speaker for free but you had to write b4 Jan 2017. The phone has a 1 year guarantee and mine is 6 months old.


I bought a phone from Antiquechina2009 AKA Tomtop and the speaker failed. They gave me months of runaround and never did send a part that would cost pennys. The phone manufacturer eventually sent one and now my phone works again. I learned that Tomtop is a serial scammer and does not ship or ships empty boxes with a tracking number sometimes. False reviews common. Toxic company - stay away.

shamy z. – TomTop Rep

Hi, pls let me know your order number and Email address, i will help you to solve this problem..


Cannot know if you do all the time but my review of Gearbest on yr site got results! Fast! Customer service referred to you when they contacted me. They are shipping my order and have sent notes of apologies - several. Will wait and see if the goods arrive in 3 or 4 days but so far so goooood. Thanks V V much. I had also started a process against them with paypal and wrote to *******@yinsibaohu.aliyun.com the owner and to *******@gearbest.com. One or both of these contact addresses was provided by you. This review of you may look like a put up job but it is genuine and I am a happy guy. Will write another review re Gearbest when my order arrives. Thanks again, Burton


I use to buy from them but their employment and tax avoidence policies mean that I do not anymore.


It works well and I get my stuff even here in Thailand.


Just got another request for information about my experience so here is a global comment. I got my goods in the end but only after starting a process against them through paypal. AFTER hours of writing and waiting on hold for their chat line to respond. I have figured out that if they do an honest business with some and cheat many others they can keep some positive reviews rolling in and their profits high from the cheating side of things. Also, how many cheated customers suffer in silence. Site jabber may be only reporting the tip of the iceberg. Never again for me. Thank you Site Jabber, you were a big help.

Tip for consumers:
do NOT use this company

Lily L. – Gearbest Rep

Dear burton,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers license or credit card to prove your identity for no reasons.

We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer.

For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity.

It is for your own good. If you cannot offer the identity, we are not supposed to send your order.

Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.

Best regards,

burton Has Earned 7 Votes

Burton S.'s review of Sitejabber earned 2 Very Helpful votes

Burton S.'s review of TomTop earned a Fraud Buster vote

Burton S.'s review of TomTop earned 2 Very Helpful votes

Burton S.'s review of Gearbest earned 2 Very Helpful votes

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Vicente C.

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