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I bought a mobile phone Hotwav Cyber 7 with one year warranty. After around nine months it stopped working. Wrote complaint to customer support but their feedback was very slow and the only thing they advised is that i have been using phone for quite long time and it is like normal to break also suggested to repair it myself at local repair shop. I have requested several times to provide me with solution but they now are not replying at all.
Gvidas A.'s review of TomTop earned a Very Helpful vote
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Dear customer,
We understand that you have experienced some inconvenience and we sincerely apologize for that. In order to assist you better, we kindly request you to provide us with your order number or email address. This will enable us to check the details of your order and provide you with a solution as soon as possible.
We recommend that you contact our customer service team at support@tomtop.com for assistance. Once we have confirmed the problem, we will work towards providing you with a satisfactory solution.
We appreciate your patience and cooperation in this matter and look forward to hearing from you soon.
Best regards,
Tomtop.com