- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I purchased Carote pots and pans on December 1st 2023 as a christmas gift for myself.
But this company hadn't sent me any information for 3weeks. So I had started contacting them so many times. And I finally received the items more than a month later. Didn't make Christmas or even new year. I was disappointed with the Huge delay. But more to came. The box which I received was a dirty nasty box. It didn't look like new pots and pans sent in there at all. But I still had a hope until I opened it. But My hope totally got disappeared when I opened it.
Pots and pans were put directly in the dirty box AND those items are fake but also got damaged.
There are no Carote logos on the all pans and pots. Items were Totally different as advertised.
So I've restarted contacting them about horrible items. I requested refunds but they didn't accept it for long time. But they should have refunded my money. I pushed them strongly to refund.
And they said we will accept your request but you have to return the items with tracking number and the expense is on me.
We will refund you After we received the items.
I was like what!?
There isn't any fault for my side but they said pay the postage to me. What a ridiculous company.
I've asking them why I have to pay the shipping fee. And still waiting for their response.
Stop scamming people Tomtop.
Stop selling fake items as genuine, as original
Refund us immediately.
If you don't take responsibility for this.
We will correct the people who were scammed by TOMTOP and will sue Tomtop all together.
Hope we could have solved this issue sooner
Tip for consumers:
Don’t buy anything from TOMTOP
Products used:
Purchased Carote pots and pans set
But tomtop sent me fake items
Shiho M.'s review of TomTop earned a Very Helpful vote
Shiho hasn’t received any thanks yous.
Shiho doesn’t have any fans yet.
Shiho isn’t following anybody yet.
Empty.
Dear customer,
We are sorry to hear that you were not satisfied with your shopping experience in our store. We value every customer's feedback and we will do our best to address your concerns and provide a satisfactory solution.
We understand your dissatisfaction with our after-sales service. We will carefully review our after-sales service process to ensure that our customers receive the best service possible.
In order to assist you further and address your concerns directly, we kindly ask that you get in touch with our customer service team. Please provide us with your order number or any other relevant information that could help us in resolving this issue.
Once again, we deeply regret any inconvenience you have experienced and appreciate your understanding as we work to resolve this matter. We look forward to hearing from you and making this right.
Best regards,
Tomtop Customer Service