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Blackview Reviews Summary
The company's reputation is marked by a mix of product reliability and significant customer service challenges. While customers appreciate the quality of the products, particularly in terms of performance, they frequently express frustration with the customer support process. Common concerns include delays in response times, inadequate assistance with product issues, and complications surrounding warranty claims. The sentiment indicates a need for improved communication and more streamlined support mechanisms to enhance customer satisfaction and address recurring product problems effectively. Overall, while the products are well-received, the customer service experience requires considerable attention.
This summary is generated by AI, based on text from customer reviews
I bought a BV6000 from Tomtop and now the sound does not work. I need a new speaker. The various service departments for blackview and Tomtop are a tag team of delays, requests for further information and zero help. I am not the only one with this speaker problem but they reply as though my phone is the first and only one to fail like this. Now I see that they say you can have a new speaker for free but you had to write b4 Jan 2017. The phone has a 1 year guarantee and mine is 6 months old.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members