Dot & Bo

Dot & Bo has a good-looking, functional website, and stylish items. I have a couple great rugs, but I've been really disappointed in my last two (relatively expensive) orders. I would return them, but the size of the items and the hassle to repack (and pay for shipping both ways) isn't worth it. I'm sadly done with Dot & Bo. My side table stools have big chunks of wood filler where the original wood was chipped, the lack of coating makes for very easy staining, and they're top heavy and tip over very easily. (Not great with a toddler in the house.) My wing chairs are IMPOSSIBLE to assemble: too-short screws don't reach their intended connectors (had to buy new ones at hardware store), dried wood glue is stuck to chair and visible, the wood was scuffed out of the box, the "leather" seat and backs are CHEAPLY made, and the styrofoam packaging disintegrates and gets everywhere during unpacking. They even packed the wrong size allen wrench for the hex screws. That's it for me.

I bought the garden tiered table top fountain which, according to the ad was marked down from 100 some dollars to 26 dollars. I did not expect to get a plastic fountain I could get at the dollar store. The base of the fountain was uneven and the candles sit askew. I have gerry rigged it to be aesthetic but it is not worth even the 26 dollars, more like 5. I am disappointed because their catalogue looks like it has nice things but I am reluctant to order anything else from this sight.

In late November 2015, I ordered and paid for a bed. Once I was noticed that it was to be delivered, I waited another few weeks. When it was delivered, the carton was clearly marked 2 of 3. The delivery guys, of course, know nothing. I call Dot & Bo and am told they are looking into it with the shipper. After email and calls, I am told I have to wait for them to investigate. At this point, I am not willing to wait. They have over $750 for an item that I have not received. I guess I have to dispute with my credit card company and go through that ordeal. Terrible experience. Would never order or you strongly suggest no one else does. Lots of customers with the same experience here.

This comforter set is gorgeous, and is a real bargain considering all the extra pillows and shams that come with it. I would definitely recommend this set, you won't be disappointed!

I received my lights and the electrician went to install today. One of the 3 pendant light we ordered has a much smaller canopy than the other 2. It doesn't even cover the junction box to connect to. Also the light appears to be all scratched. It looks like maybe someone returned it and then it was shipped to me, or they just shipped me a substandard one! I would like to discuss with someone, but can't find a phone number anywhere... I want the right size canopy and unscratched pendant, I will continue to post negative reviews until I am contacted and the problem resolved!

I bought several items at once but only one was delivered. As this item was delivered broken I was in the process of a refund on Sep 23rd and in contact with staff member Craig. Unfortunately Dot&Bo stopped answering my email right in the middle of the conversation and I haven't heard ever since. My money has not being refunded. I am left with a broken item that it's taking over the living room and several items have not been delivered. Dot&Bo, it's only fair to say you need to provide assistance ASAP. This money does not belong to you!

DO NOT ORDER FROM HERE> We ordered what was described as a $1000 "custom made" Birch wood and painted credenza. What arrived was completely different. The "Birch" was simply a cheap veneer on the outer pieces of the cabinet. The "wood" doors were a screen printed wood grain that was glued to plywood. The color of the cabinet was completely different that which was displayed. Upon requesting a return for the item, on the basis of misrepresentation, I was told it can not be returned. There is no phone number to contact them, and they will not respond to additional requests. It seems from the comments that this is a completely normal experience with their customer service. Quality is low, prices are high, and customer services is abysmal. Very disappointed.

They are exactly as hoped for and very attractive bath matts. We use to have a koi pond and have several pictures of the koi that I had enlarged and decorated our main bathroom with. These mats go well with our bathroom theme. Thank you.

Bought a sofa from Dot & Bo and had a problem with shipping as I was not home to receive shipment. Their customer service was amazing and rerouted my order until I was home.

Just received the item and it's simply perfect!

Will do business with them again and highly recommend.

I fell in love with Dot & Bo's website, but found them a bit expensive. When my sister in law gave me a gift card there I bought a book shelf that, while I felt was way too expensive, because of the gift card, I bought it anyway. It was a little smaller than I anticipated and the product arrived with no directions on how to assemble it. I am very disappointed in the poor quality-it's the 5-tier Hanover shelf. It's wobbly and the screws continue to come out of the wood. I am extremely disappointed with this. The metal brackets in between do not stand straight up. I am embarrassed to tell people how much was paid for this, and top of the regular shipping I had to pay extra for truck delivery. I would pay maybe $100 for this, but this poor quality is vastly overpriced. I do not want to pay the return shipping and dissemble it, so I'll keep it in the garage for storage, not in the main area. Very disappointed and will not order from this company again.

My experience with Dot & Bo has been disappointing. I ordered the Gordon Candleholders (set of 3) and, after getting an email informing me that they would be 10-30 days delayed, I got a follow-up email that the order itself was being cancelled. Apparently their supplier couldn't deliver on the product, Seems like a quality control issue that Dot & Bo should have anticipated.

Beyond that, their prices are not particularly good. I was looking at a counter stool and found that the same product is sold by Target online. Dot & Bo just calls it something slightly different (they slap a cuter name on the product and put it within a well curated collection).

Bottom line: don't waste your precious time. Order elsewhere to save yourself the frustration.