The only way I got any answer to my month-long delayed order from Dot&Bo was to lobby a negative review on sitejabber. The next thing I know, my order finally arrived! I wonder if I'd still be waiting for my order today or for any info whatsoever in its status had I not given Dot&Bo a negative review! If I were you I would lobby a complaint at sitejabber to see if that helps or I guess since I'm responding to you on this matter you already have. Otherwise looping through their inefficient system to get help in a situation like this can feel very fruitless indeed. Their lack of efficient tracking, or making themselves available to their buyers, not to mention the inexplicable position you find yourself in with them makes their business dealings/practices seem shady to say the least. I think they're ready to take one's money but heaven knows what will happen after that. They were quite accommodating once I got their attention (aka complaining where the public and their possible future customers could see!) but who has time to complain,track and worry about an order when the company itself should be professional enough to be keeping the customer updated (especially when there is a problem!) like Amazon does for example. Their glossy inticing website is attractive and luring but I won't do business with them again.