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Customer service nightmare! I bought a bed which was delivered to my movers. Finally got the bed to the house and the headboard does not fit with the slats. Now has been 7 days and 10 emails and dot & bo customer services still "wants to investigate". Needs more pictures to ensure my movers did not assembled correctly. REALLY? See picture below! Yes, you send me the wrong piece! How much more investigating do you need?
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Hi Antonio,
We are so sorry to hear of the difficulties you’ve had in receiving your piece from us. Thank you for reaching out to share your experience.
We're happy to see that you were able to work with our Customer Relationships team to obtain a new bed, which has shipped and is currently in transit to you. Thank you so much for your patience as we worked to resolve this for you.
We sincerely hope to offer you a much better experience this time around with your replacement order, Antonio. Please do not hesitate to reach out if we can be of further assistance!
Kind regards,
Dot & Bo Community Management