Member since February 2016
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Dot & Bo
We purchased some chairs (the plastic molded knock offs) from Dot & Bo in May 2015. The chairs arrived timely which was nice but one of the chairs was broken upon arrival. It didn't break in shipping, it was clearly broken when packed. They sent a new base for the chair. All was fine until November(ish) when both chairs we purchased started wobbling. I wrote to their customer service in January and was basically told "too bad, there is nothing we can do because it is over 48 hours of purchase". Okay, how many folks have purchased furniture with a 48 hours warranty. Does a chair even become "broken in" within 48 hours? I am really discouraged because I could have paid more money for the real deal but went with this company because a friend recommended and because of the reasonable price (still $400 almost). Now I am out the money and I have to buy more expensive (and reliable) chairs for our office. To say I am frustrated is an understand - I am very discouraged from poor customer service to crap products.
Denise Has Earned 11 Votes
Denise W.'s review
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