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Buyers beware! Worst customer service I have ever experienced. The only way to get a human to speak to is to follow the prompts for placing an order, The D&B # is *******937, for all you who cant find it. If you do order you better be sure you really want the item b/c if you call one second after the 24 hour deadline to cancel, you've got a fight on your hands! It will also take week, sometimes months for your item to arrive. I was lucky I got my $ refunded but it took many calls and emails and quite frankly I had to threaten to sue. I would look elsewhere. I found the same product at Wayfair for a litlle more but zero hassle... just sayin!
Couldn't be MORE PLEASED with the entire process and products from this company! My new cushions are expertly made and the customer service is flawless! Joyce and Sally answered every question and are a great team. I would not hesitate to use this company again and again! You will not be disappointed! They also carry the newer more mid-century modern looking neutral fabrics at a fraction of the cost which we loved.
Love this all women run company!
Donna H.
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Hi Donna,
Thanks for reaching out! We’re so sorry to hear of the frustration caused by your recent order with us.
Most orders do process for fulfillment within 24 hours, and we are unable to cancel already processed orders. This is listed as our cancellation policy on our website.
We do strive to be as transparent as possible regarding our shipping times and include all estimated ship dates on the product page.
Again, sincere apologies for your disappointing experience, Donna.
Very best,
Dot & Bo Community Management