Hi Simona, Thanks for reaching out! We've located your email case and informed our Customer Relationships team. We will have a member of this team reach out ASAP to work with you on this. Very best, The Dot & Bo Team

Hi Jen! We understand that reading negative reviews may make you second guess ordering from us, but we have made several system improvements since last summer and work hard every day to make changes to ensure a more positive customer experience. We're here if you have any further questions or concerns!

Hi Suzan, Thanks for reaching out! Our Customer Relationships team is happy to look into this for you and can be reached directly here: www.dotandbo.com/contact Very best, The Dot & Bo Team

Hi Mary, Thanks for reaching out. We'd be happy to check in to your order! Please send a request through our online Help Center at: http://www.dotandbo.com/help And one of our Customer Relationships agents will get back to you as soon as possible!

Hi Melissa, Thanks for reaching out! I'm very sorry about the confusion around our our shipping charges. Hopefully my explanation can clarify this for you. The surcharge is in addition to the base shipping charge. Shipping surcharges are applied to furniture pieces that are heavy, large, or have angles that make them difficult to maneuver. Larger pieces are often heavier and take longer to move across the country, which means they cost more to ship. For future reference, you can see that information under the header "Shipping Policy" on the item's product page. You may see our base shipping charges by visiting our shipping page at the link below. http://www.dotandbo.com/shipping Please note that these are U.S. shipping charges for the 48 contiguous states. Dot & Bo currently charges an additional fee for packages shipped to Hawaii and Alaska. We're happy to help you navigate your way through our site or answer any other questions you may have, so please don't hesitate to reach out to us through our online help center at: http://www.dotandbo.com/help

Hi Phil, Thanks for reaching out. I'm sorry for the trouble with your daughter's refund! I see that Laura had responded to your e-mail and corrected the issue with the refund. Your daughter's full refund was processed back to her card on March 8th. We're happy to help you navigate your way through our site or answer any other questions you may have, so please don't hesitate to reach out to us through our online help center at: http://www.dotandbo.com/help

Hi Judy, Thanks for reaching out! We're happy to help. Shipping surcharges are applied to furniture pieces that are heavy, large, or have angles that make them difficult to maneuver. The surcharge is in addition to the base shipping charge. Larger pieces are often heavier and take longer to move across the country, which means they cost more to ship. We hope this information is helpful! Cheers, The Dot & Bo Team

Hi there, Thank you for reaching out. We are an online design shop headquartered in the heart of San Francisco. Thanks for your interest in Dot & Bo. Please feel free to contact us anytime for assistance or for inspiration at service@dotandbo.com! Kind Regards, Dot & Bo Community Management

Hi Dena! Thank you for taking the time out to share your concerns with us. If you'd like to provide us your order number at your earliest convenience, we're more than happy to check on the status of your order. In the meantime, we're happy to help share how our ordering system and shipping estimates work. When an order is placed online with us, payment is processed and your order is submitted. As we hand-pick special items from all over the world from different artists and designers, we coordinate shipping from a variety of locations. Each piece may ship separately and will have a unique shipping estimate (listed on the item's product page and in the order confirmation email). Once an item is ready to ship, you will receive a confirmation email and tracking number. You may also check on the status of your order at your My Account > My Orders page at any time. Some items may not show a shipping update until they're closer to their estimated shipping window, but rest assured, we are still working on your order. We hope this helps! Thanks for shopping with us at Dot & Bo and have a great rest of your day