Dot & Bo

Dreadful! I ordered 3 Kantha throws June 13 and after contacting D and B numerous times, finally received them July 29 to find that instead of being "approximately 60" by 90"", they are 50" by 59" and totally useless for my purpose. A 31 inch discrepancy does not qualify as approximate any more than delivery in 7 weeks qualifies as 3-4 weeks. And the item, while still for sale on the site, is "not returnable." I will update if I have any luck returning, but I am kind of hesitant to return because I'm not sure I trust them to process my refund.

Nowadays I kind of assume all these sites are the same, but that was a bad assumption. If you are 100% certain you know what you want and will not return the item, or exchange it or anything like this, then Id maybe order from here... but who can say that this day and age from an online only retailer. So Id urge you to go with Wayfair, overstock, target online, or a place like that, even if youre paying a few dollars extra. Trust me, its worth it for things that might go wrong and for a better customer service experience, because Dot & Bo is lacking in that area too. Just know what youre getting and not getting with these guys. I, for one, wont ever order from them again.

Been waiting 6 months for an order that was supposed to take 6 weeks. The rep behaves as though they don't need costumers. They have some fun stuff but don't fall in love, you'll get your heart broken

Not only was I overcharged $1500... But I ordered 6 black chairs. 5 were correct one was not.
I then had to send wrong one back & wait for new to be delivered. I just opened box and it's the same WRONG colored chair! So now after being overcharged, which was an engineering error apparently I've TWICE been sent the complety wrong chair.
It seems they are a bit of an unorganized company as I purchase a lot online & have never experienced such unprofessional service.
Now I'm going to have to spend more hours emailing, on phone trying to send wrong chair back & get replacement.
Don't waste your time or money, use a reputable site.

I'd just like to say I have NEVER had such a bad experience with an online order. I ordered a book about bacon for my best friend. I ordered the book in July. It's now September 18th and I still haven't received the book. Customer service gave me a boo-hoo email reply that they're overwhelmed with all of their orders etc. I should have done a small amount of research. Every review website says they suck and you either don't get your stuff or you get it a few months later. AVOID!

Not learning from my troubled order with Dot & Bo, my partner ordered two ceramic pots from them.
They arrived fairly on time but in a dozen of pieces, both. In a box with a big Dot & Bo label, wrapped like if they were metal with just a thin layer of paper around.
Again, Do & Boo, even though they came from a vendor in Noth Carolina, you should know what you are re-selling and how it is handled.
My partner sent pictures and asked for his money back. Good luck with that, I said to him. He just told me that he recieved an apologetic message from Tammy. He's going to recieved his refund in ten days, she said.

Gonzalo

Dot & Bo sent my order to a NJ address. When I actually live in Florida. Over 1,000 miles apart. I have been emailing their customer service since Saturday. And they refuse to rectify this problem. Since it's a major error on their part. They won't send the merchandise to the address I live. Or won't refund my money. The customer service representative is very rude via email. Probably a foreigner of course. Always customer service reps from a different country. I will never ever order anything affiliated with Dot & Bo again. And I have many friends, and family. Who already deleted their accounts, and unsubscribed from their overload of daily emails. They will also be giving Dot & Bo a bad review. I am call the Better Business Bureau also. Don't trust them with returns, refunds, or fixing any errors they make. You will get nowhere

I called 4 times to find out when my shelves would be delivered. Each time the arrival date moved back and forth. Finally when I was told that I paid for FedEx delivery only to have my order arrive 30+ days after the order was placed, I was tired of waiting and canceled. The marketing scheme at Dot & Bo is to tell you they only have 2 or 3 units left and then take a month to ship after charging the highest shipping rates of any catalog company I've ever ordered from. I order online a lot and everyone but Dot & Bo seems to understand the importance of fast shipments... especially when a customer is being charged top dollar. I won't order from them again.

Their website puts you into an endless loop. They advertise 'Shop worry free! If youre not 100% happy with your purchase, you can exchange or return this item within 14 days of receiving it.'

I purchased a coffee table and side table and the color and the appearance is different than online photos. The only reply I've received is that I have to pay for my own shipping which for the side table is more than the cost of the side table!

I cannot find a phone number nor get a good reply on what to do next... horrible customer service and false advertising. Will not ever shop here again and will not recommend.

I was quite excited to finally order two acorn-shaped metal boxes, and after waiting for more than five weeks, I finally received my package. When I opened the poorly packed box, I was surprised and quite disappointed to see only one of the acorn-shaped metal boxes, and it has a mismatched top and bottom. I wish I had read all the reviews and checked with consumer reports before I ordered anything. I was eventually given a refund, but it took several calls and lots of frustration.

I fell in love with their "Cradle me lounge chairs." It was posted that they will not arrive until March but I ordered 4 anyway back in January 25,2015. I got charged the full amount with tax and shipping that day. By March, they were delayed several times ranging from May to July in delivery dates. So I emailed to follow up and was ensured I was in line for delivery end of April. Well, end of April has come and my order was once again delayed. These chairs have missed a house warming, a birthday party and random BBQs. I was no longer willing to wait and decided to cancel my order today. What a total waste of time and effort. They have beautiful stuff but the wait is simply horrendous.

Product arrived about a week after ordered. It is lightweight and made from a fabric, not plastic, which is nice. The zipper is strong enough. We were putting it on a heavy memory foam mattress and at one point, it appeared that it might year, but there were four of us putting it on, so we were able to maneuver the weight and it did not. Would have preferred something a bit stronger, and am not sure how well it will hold up over time, but it's okay for now. Might be better for a lighter mattress. Seemed a bit pricey compared to others in brick and mortar stores.

Their customer service is terrible. I've spent almost $2,000 on their furniture in the last 2 years and when my coffee table was delivered without being unpacked, instead of upgrading me to white glove delivery service, which I was prepared to pay for, they suggested I "contact task rabbit." The coffee table weighs 200 pounds and I only weigh 120lbs.
There's no reward for being a loyal customer.
You can get better stuff elsewhere with better customer service.

I ordered an item weeks ago. Just got on their website to check on order, only to be directed to the farewell letter. No idea how to get my $75 back. Unbelievable they would just go out like that. What have they done with everyone's money?

I ended up receiving my package afterall! So thankful!

I had an order cancelled before Christmas. I called them to find out what happened and was told the manufacturer Didn't have enough to fulfill orders. Customer service was very nice. I have ordered from them before without issue. Nevertheless... 20 minutes after hanging up with them... They sent me a credit worth more than the item I was going to purchase. I would say that's amazing customer service. I certainly didn't expect it nor did I ask for it. Give dotandbo a chance to provide great customer service and you won't be disappointed.