Dot & Bo

I purchased an outdoor fire place that was very expensive. It arrived in July and I used it a handful of times before covering it for the winter. I always kept the fireplace covered between uses. Two weeks ago I uncovered it to find all the paint had peeled off. I contacted Dot and Bo and basically they have washed their hands of any responsibility

I bought a piece of furniture from this website. The amount I agreed to pay was $996. When I got my email confirmation, I see I was charged $1059. I thought that was a mistake and didn't sweat it. It took an entire 2 weeks for the item to be sent. Part of why I ordered if from the website is that I thought I would receive it sooner than if I ordered it directly from the manufacturer (which would have saved me money). What company has a sufficiently dysfunctional website to tell someone they are paying a certain amount at checkout only to charge them more later? I called my credit card company to report fraud. Do NOT buy from Dot & Bo if you don't want to lose sleep over it.

Dot & Bo closed last week so where is my refund for the products that they never shipped? There is no reply to my emails from them. They have over $200 from me. Who can I contact to get my money back? The lack of notice to customers is not a good way to go, Dot & Bo. It looks like a very shady business to not include this information in your letter to your loyal customers. Please contact us ASAP to either ship the products or refund us our money ASAP.

I ordered the set of 3 mounting arrows in June. In the middle of September (far too late) I received one arrow. Not the best. I will say, despite their poor shipping, their customer service is attentive, and did refund me my money - no real problems there.

Because I do love the stuff on their site, I placed another order for different items. One item is expected by Oct. 7, the other by Oct. 27. If I don't get these items until Thanksgiving, then shame on me, and lesson learned.

2 stars for their customer service. 3 more will come if I get my packages on time, with all the items I actually ordered.

I ordered two pendant lights. Both arrived with missing parts. When I contacted the company, I received an e-mail apology and a promise that someone would track down and send the parts I needed to hang my lights. After that--nothing! I have written follow-up e-mails and phoned customer service, but the only thing I have received is silence. Today, I was promised that someone would contact me by the end of the day. Nope, that didn't happen either. I would never order from this company again.

We ordered on Aug. 22 a couch and chair. The email confirmation of the order said the order would arrive between Sept. 24 and Oct. 5. On September 22, I emailed customer service asking for a status update. On Sept. 24 I emailed customer service saying we were going to contact our credit card company if we didn't hear back. I got an email response within three hours and was told later that day the items were shipped. According to the tracking information I eventually got, they didn't ship until Sept. 29. Still waiting. Oh, and they charged our credit card on AUGUST 23 for items that didn't ship until more than a month later. If shipping estimates are correct now (I'm not holding my breath) we might have the couch and chair by October 16. If there had been any way to cancel this order and get our money back, I would do it in a heartbeat.

I wish there were minus stars as I would give them several. I ordered a table in June and have still not received it. They pretend they will research it and call me back, but never do. Don't order from this company! They have no idea what they are doing.

They hide their return policy so that it is not readily available to shoppers. Then fail to stand behind the products they sell. Purchased a vanity that was not immediately installed. The vanity was defective and leaked between the sink and the counter top. Dot and Bo referenced their hard to find 14 day return policy as to why they were unable to assist me in repairing or replacing the vanity. They are aware of their horrible customer service so they don't allow phone calls to resolve issues, must do everything through email.

Dot & Bo have the worst customer service anywhere, know nothing about what they offer to sell, do not ever check their offers to see if the description even matches the item! I ordered an art piece, received a triptych instead of the one piece item that was described... and now they want another $100 in order for me to receive what I originally ordered. They blame the supplier. Well, my contract (and that is what it is when an offer is made and I accept that offer) is with Dot & Bo, not with their supplier. 16 or so emails later, they refuse to make this right. Believe me, this company is not worth your effort, and certainly not worth receiving anyone's money.

I placed an order with Dot & Bo in September. Soon after, they filed bankruptcy and I lost hundreds of dollars and they never fulfilled my order. I then started receiving emails from them like they are back in business. I asked about my previous order and they said sorry, they are not fulfilling them due to the bankruptcy. They obviously had my email as a former customer and just started emailing me again like nothing happened. This company is horrible.

I ordered what I thought was a set of 5 deer horns, but turns out it's only one. The product image is very misleading as it shows a set of 5.

My order will take a month to ship and I'll be out of the country when it is due to arrive. I tried to cancel the order as it will not even ship for another 3 weeks, they refused. I had to open a dispute with my bank. It's very sad that I have recommended this company to friends already, I'll have to take that back because they are really very tricky and awful to try to work with. The order cancellation policy allows you to cancel within 24 hours, BUT you dont know how long the order will take to ship until AFTER it is "processed" and then it cannot be cancelled. Tricky Tricky. It's really a shame this company needs a small profit over retaining customers.

Been waiting six weeks, and still order is not complete. Today shipment 4 arrived... broken shells and dead air plants. Be interesting to see how long it takes to get a response from customer service, looking at these other reviews. The website says the fastest way to contact them is via phone, and the phone message says the fastest way is via email... I'm starting to think this is two people in a garage placing online orders from other sites.

What's most striking about Dot & Bo is their excellent taste in merchandise. I don't do a lot of shopping online, but they have a way of picking products that are quite unique. So far I've purchased a set of colorful Turkish towels and a mid-century modern wall clock, and I'm very happy with both. I wish they had an expedited shipping option, but then again I understand we're spoiled by amazon prime these days, and it can take a little longer to ship stuff when you source some of it directly from designers. Anyway, I'm happy with Dot & Bo so far and would recommend them to anyone looking for eclectic home decor at a good price.