Member since October 2015
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I've ordered from them twice now and the customer service has been excellent. My order was exactly right and looks terrific and came more quickly than anticipated. This is a company that overdelivers! I've dealt with a lot of online and mailorder in the past few months and this company rates at the top of the bunch.
Orders came quickly. Glassware ordered and three pieces were broken. Customer service was friendly, helpful and replaced them immediately with no hassle at all.
Dot & Bo
We ordered on Aug. 22 a couch and chair. The email confirmation of the order said the order would arrive between Sept. 24 and Oct. 5. On September 22, I emailed customer service asking for a status update. On Sept. 24 I emailed customer service saying we were going to contact our credit card company if we didn't hear back. I got an email response within three hours and was told later that day the items were shipped. According to the tracking information I eventually got, they didn't ship until Sept. 29. Still waiting. Oh, and they charged our credit card on AUGUST 23 for items that didn't ship until more than a month later. If shipping estimates are correct now (I'm not holding my breath) we might have the couch and chair by October 16. If there had been any way to cancel this order and get our money back, I would do it in a heartbeat.
Nancy Has Earned 11 Votes
Nancy K.'s review
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