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I've ordered from them twice now and the customer service has been excellent. My order was exactly right and looks terrific and came more quickly than anticipated. This is a company that overdelivers! I've dealt with a lot of online and mailorder in the past few months and this company rates at the top of the bunch.
We ordered on Aug. 22 a couch and chair. The email confirmation of the order said the order would arrive between Sept. 24 and Oct. 5. On September 22, I emailed customer service asking for a status update. On Sept. 24 I emailed customer service saying we were going to contact our credit card company if we didn't hear back. I got an email response within three hours and was told later that day the items were shipped. According to the tracking information I eventually got, they didn't ship until Sept. 29. Still waiting. Oh, and they charged our credit card on AUGUST 23 for items that didn't ship until more than a month later. If shipping estimates are correct now (I'm not holding my breath) we might have the couch and chair by October 16. If there had been any way to cancel this order and get our money back, I would do it in a heartbeat.
Tip for consumers:
I'd just say DON'T DO IT!!!
Orders came quickly. Glassware ordered and three pieces were broken. Customer service was friendly, helpful and replaced them immediately with no hassle at all.
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Hi Nancy,
Thank you for taking the time to share your honest feedback. We apologize for this frustrating expereince.
We also apologize for the the delay in your chair and sofa shipping, and have taken corrective action with the designer of this piece. It looks like our shipping company was waiting for a delayed in piece of your shipment to arrive, so they could make one delivery. You should be hearing from the shipping company any moment now to schedule delivery. We are also reviewing our freight shipping options at this time as well.
As a younger company, we are working to improve our shipping/notifications of delay for ourselves and our valued customers such as yourself. Again, thank you for caring enough to share your thoughts with us. We hope that you’ll love your new pieces as much as we do.
All the best,
Dot & Bo Community Management