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I ordered two pendant lights. Both arrived with missing parts. When I contacted the company, I received an e-mail apology and a promise that someone would track down and send the parts I needed to hang my lights. After that--nothing! I have written follow-up e-mails and phoned customer service, but the only thing I have received is silence. Today, I was promised that someone would contact me by the end of the day. Nope, that didn't happen either. I would never order from this company again.
Lani J.'s review of Dot & Bo earned 3 Very Helpful votes
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Hi Lani,
Thank you for reaching out and taking the time to share your experience with us. We completely understand how frustrating it must have been to receive pendants that were missing components.
We’re happy to see that you were able to work with our Customer Relationships team to get these missing parts sent to you as expeditiously as possible!
We do hope that you will also accept the credit we provided to our site as a gesture of our apologies and that we can offer you a much better Dot & Bo experience sometime soon.
Very best,
Dot & Bo Community Management