Dot & Bo

Sorry to say this, because I really like their products and prices, but these guys aren't reliable. I purchased many times from their site hoping things would get better, because shoot I love their stuff! But fool me many times, shame on me! I've experienced it all, shipping delays, products arriving damaged, wrong items shipped etc etc. I don't think I've ever had one purchase from them without problems, and I've purchased several times! I no longer shop with Dot & Bo and I recommend you don't either.

On December 14,2015 I bought a chair for 540.00 plus shipping. This and other stores were having great sales. But I went with this store due to liking the teal color of the chair. On December 24 after most of the good Christmas sales were done they canceled my order. Dot and Bo then gave me a 30 dollar credit and told me about other chairs in a similar style different colors. The other chairs that I saw cost 999.00. When I requested that they honor the holiday price the company said that they were unable to do that.

I ordered 2 Joanie chairs. While trying to assemble them I noticed the holes did not line up with the chair to the base of the chair feet. I immediately called and I was told they would contact their service department to get me the correct feet. After submitting photos that clearly show the holes do not match no matter how you try they advised me that those are the correct feet and I need to turn the feet 90 degrees. At this point I'm very frustrated and certainly no idiot to try and assembly a chair. No way in hell will those feet work. Laura contacted me through email and explained that they no longer have that chair available and they could refund my money or find something else. Well of course they will refund my money that is convenient for Dot and bo but certainly not me as a consumer. And find something else? I ordered those for a reason. Very disappointed and would not recommend ordering from them.

I ordered several items on September 21. As of October 26, half of my order still hadn't shipped. I contacted Dot & Bo on October 9 requesting a status update, and while their customer service was very polite, I did not get any real information about the cause of the delay. On October 15, I got another email from customer service that my order was expected to ship "in the next few days." Obviously, it has not. I have requested my order be cancelled.

I work with lot of old documents that have faded over the years so I need a magnifying glass often. This little gym is perfectly functional and so beautiful, I can leave it sitting out all the time. I couldn't be happier!

Dot and Bo's daily collections and products selected are high quality.The design and user experience of the site is engaging, and the e-mails are also beautifully curated. I can tell they are really trying to give consumers moments of joy with things such as their daily inspiration and their blog posts. It seems that they have had some shipping/product issues but they are a recent business, and I understand that all new businesses have growing pains. Looks like they are trying to tackle the problem head on, as they strive to continue to give the best customer experience -- everyone I have spoken to on the phone have always went above and beyond to try to help me when I had an issue.

I will be fluid painting the tops of the tables and coating them with resin. I will be spraying the basket portion with clear acrylic spray to keep them from rusting. I live on the Gulf coast so everything rust! I will be using these beautiful tables out by our pool to hold extra pillows from our patio furniture. These are well made table with an excellent look and I look forward to using them for a long time!

Awful company! Should not even be in business. I ordered a small item ( I was planning on ordering furniture later on) and have gotten the run around on ship time for about 2 months. They blame everything on systems integration and rapid growth. The only growth I have seen from them has been in their horrible reviews. 25 BBB complaints in the past year.

They really sucks.
I bought a lamp, but there was not any notice after the day I supposed have it.
No reply for mail or voice message, after a week I finally got them on the phone then they says "oh sorry we didn't know we got mails from you."
Well I reached them and they say they will let me know, I thought it is finally coming. But it was NOT.
I got a mail that they canceled my order and will refund my money.
I have already saw somebody wrote the EXACT SAME thing happened to them.
They are not getting any better, what the waste of my time.
I'm definitely never coming back to shop with them, don't wanna even see.
Worst experience of my entire shopping.

After countless AOL Searches and browsing the overwhelming number of Amazon and Overstock options, I've finally found a site which has just the right number of options to review with very competitive pricing. I love how they categorize their furniture by themes to help take a lot of unnecessary sifting out of my day. My first purchase was a smaller version of the green glass lamps pictured which I returned because they were too small. I was able to discover that the original manufacturer had created larger versions and asked Dot & Bo if they could add to their site and I made a very happy exchange!

I have never purchased from this company and, out of the blue, a few weeks ago, they started emailing me daily. I've tried multiple times to unsubscribe, have contacted customer service, tried messaging through Facebook, and no luck. Given this level of disregard and unprofessionalism by their customer service for something this simple I can only imagine what a miserable company they would be should anyone be so misguidedly obliged to purchase one of their products.

Ordered a dark blueish/green duvet and it showed up an incredibly light blue. Though it was listed as non-returnable on the website, I certainly didn't expect to receive an entirely different color. I even sent them a picture of what was delivered next to the picture of what they advertised and they are obviously different hues entirely.

As a first time customer I was looking forward to making further purchases with them, however, I won't ever be doing that again. When I told my friends about this - they all said they had similar experiences and avoid Dot & Bo and often tell people to do the same if they know they are going to use it for a purchase.

They have refused to refund me or offer me a credit. This is pure false advertising.

Avoid Dot & Bo at all costs.

I ordered a copper alloy occasional table which I was very excited about. I'd been looking for a copper table for ages. When I received it, it was a cheap metal table painted with copper spray paint. I paid $135.45 for the table and freight. When I contacted vendor to return I was told there is restocking and freight charges. Everything has to be done within 14 days or "no soap". My credit will be $72.05. How about that? Expensive lesson. I will not use this vendor again.

I purchased a bedding set in May of 2020. Yes I know we are in the middle of a pandemic however it is now August and I still have not received my item. I have emailed their customer service four times over the last months and received nothing. I cannot return my item for refund since I don't have it and it will not let me cancel. I get that 2020 has certainly been a different type of year but come on. It still shouldn't take this long. Highly dissatisfied

I ordered 6 Eiffel slope chairs. Two chairs arrived damaged and none of the plastic feet were included for any of the chairs. After returning the two chairs, they once again arrived damaged. After sending them back a second time I cancelled my order. I finally received the feet some time later after 2 more emails asking where they were. In the same order I purchased a sideboard which I waited weeks for and it also arrived to the delivery company damaged. From there I cancelled it also and will never order from Dot & Bo again! Whoever packages and ships their products is beyond terrible! Not to mention the fact that their shipping charges are outrageous and then still arrive damaged!