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I ordered 2 Joanie chairs. While trying to assemble them I noticed the holes did not line up with the chair to the base of the chair feet. I immediately called and I was told they would contact their service department to get me the correct feet. After submitting photos that clearly show the holes do not match no matter how you try they advised me that those are the correct feet and I need to turn the feet 90 degrees. At this point I'm very frustrated and certainly no idiot to try and assembly a chair. No way in hell will those feet work. Laura contacted me through email and explained that they no longer have that chair available and they could refund my money or find something else. Well of course they will refund my money that is convenient for Dot and bo but certainly not me as a consumer. And find something else? I ordered those for a reason. Very disappointed and would not recommend ordering from them.
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Hi Elvera,
Thank you for taking the time share your honest feedback and experience. We appreciate you taking photos so we could get a better understanding of what’s going on with the chairs.
Our operations team did verify that the bases sent were the correct bases, which unfortunately means the bases received were defective. There have been no other reports of this item being defective, so we are hoping it’s a one-off experience!
We’d want nothing more than for you the received what you ordered, but these chairs are currently sold out. Rather than hold on to your money for an extended amount of time until this piece becomes available again, we've refunded your card in full instead.
You are free to either keep or donate the chairs in your possession. We hope that you will forgive this unusual circumstance. The overall shopping experience you’ve had with us is far from ideal, and an example of where we need to improve our services for our valued customers such as yourself moving forward.
Again, we appreciate your patience and I look forward to helping make this a better experience for you.
Very Best,
Dot & Bo Community Management