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Love everything about Wayfair! I especially appreciate it allows for customer reviews on the items as well as pics people have taken so we can view the products in homes. Reading the reviews is so helpful! Especially when purchasing furniture and decor you aren't seeing in person! Everything I've ever ordered has arrived even faster than projected and love the free shipping, which is a huge thing when ordering heavy bulky furniture! I've ordered home items from many other sites and always seem to come back to Wayfair! Don't hesitate to order from them!
Dear Pottery Barn,
Greatly disappointed to once again put an item in my cart and it's backordered with expected delivery two months away. I ordered a custom fabric sectional from you that came in faster than a dining room table, chairs, media unit and multiple rugs. Not to mention I ordered a jewelry organizer from pbteen today that you advertised in your just mailed out catalog as a great Christmas gift. Low and behold when I added it to my cart it was once again backordered saying I wouldn't receive it until February! Defeats the purpose of a Christmas gift! It's unfortunate your buyers can't figure out proper inventory as I really do love your products. Incidentally, I'm typing this from my living room watching my tv on the floor. Still awaiting my media unit I ordered in September!
I ordered 6 Eiffel slope chairs. Two chairs arrived damaged and none of the plastic feet were included for any of the chairs. After returning the two chairs, they once again arrived damaged. After sending them back a second time I cancelled my order. I finally received the feet some time later after 2 more emails asking where they were. In the same order I purchased a sideboard which I waited weeks for and it also arrived to the delivery company damaged. From there I cancelled it also and will never order from Dot & Bo again! Whoever packages and ships their products is beyond terrible! Not to mention the fact that their shipping charges are outrageous and then still arrive damaged!
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Hi Thor and Catherine,
Thank you for taking the time to share your honest feedback and experience. We sincerely apologize for the lack of communication and delay with your refund. We’ve escalated this experience to multiple departments including:
-Merchandising (who will do a quality inspection of the products)
-Operations (who will check into quality of packaging AND take corrective action with our shippers)
-Finance to get you refunded as quickly as possible.
We want reconfirm this refund was processed 08/25 at 5:20 PM PST. We stand by our products and are taking this with the utmost seriousness. We hope that you will forgive this unusual circumstance. The overall shopping experience you’ve had with us is far from ideal and something we will be going over with our upper management at the next appropriate meeting.
Also, we've applied a credit towards your Dot & Bo account as a sincere apology for the lapse in communication. We hope that if you ever decide to give us another chance, this credit will help us in providing a night/day experience on a future order.
We hope you can accept our most sincere apologies.
Very best,
Community Management at Dot & Bo