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I ordered several items on September 21. As of October 26, half of my order still hadn't shipped. I contacted Dot & Bo on October 9 requesting a status update, and while their customer service was very polite, I did not get any real information about the cause of the delay. On October 15, I got another email from customer service that my order was expected to ship "in the next few days." Obviously, it has not. I have requested my order be cancelled.
Alina F.'s review of Dot & Bo earned 5 Very Helpful votes
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Hi Alina,
Thank you so much for taking the time share your expereince and for bringing this to our attention.
We cannot apologize enough the delay you’ve experienced with your order. As a young company rapidly growing, we’re currently transitioning warehouses to better assist our valued customers such as yourself. Unfortunately, a few orders did get caught in the transition and for that, there’s no excuse. We truly apologize for any inconvenience this has caused and hope that you’ll forgive this unusual circumstance. It couldn’t be farther from the type of experience we want for our customers.
We want to confirm confirm that your order for has been canceled and your refund is in process. The refund should be reflected on your bank statement within 10 days (it sometimes takes the bank a few days to update).
Again, we cannot apologize enough for this inconvenience and appreciate you bringing this to our attention.
Very best,
Dot & Bo Community Management