Thumbnail of user vf11

v f.

Contributor Level

Total Points
92

1 Review by v

  • Dot & Bo

2/12/16

I ordered a copper alloy occasional table which I was very excited about. I'd been looking for a copper table for ages. When I received it, it was a cheap metal table painted with copper spray paint. I paid $135.45 for the table and freight. When I contacted vendor to return I was told there is restocking and freight charges. Everything has to be done within 14 days or "no soap". My credit will be $72.05. How about that? Expensive lesson. I will not use this vendor again.

Tip for consumers:
Think twice before ordering with Dot and Bo.

Service
Value
Shipping
Returns
Quality
Thumbnail of user serviced
Service D. – Dot & Bo Rep

Hi Virginia,

Thank you so much for taking the time to share your honest feedback. We apologize that our copper alloy table did not meet exceptions and for any frustrations with our return policy. Our 14 day return policy is here for your reference. http://www.dotandbo.com/help/general#general-02

This means you have a full 14 days to determine whether or not a new item is a perfect fit for your space. If you decide for any reason you’re not in love, contact us within 14 days of delivery so we can facilitate the return. We apologize for any misunderstandings.

We hope that credit provided by our rep will help us in proving you with a night and day expereince if you ever decide to give us another shot.

Very best,

Dot & Bo Community Management

v Has Earned 12 Votes

V F.'s review of Dot & Bo earned a Well Said vote

V F.'s review of Dot & Bo earned 11 Very Helpful votes

v hasn’t received any thanks yous.

v doesn’t have any fans yet.

v isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jeant154
Jean T. reviewed Dot & Bo
5/8/23

After trying multiple times, my order still won't go through. I'm wondering how this company can...

Thumbnail of user beefyh
12/15/22

I ordered a couch from Dot & Bo. The couch order was confirmed and everything. I received an...