I ordered a copper alloy occasional table which I was very excited about. I'd been looking for a copper table for ages. When I received it, it was a cheap metal table painted with copper spray paint. I paid $135.45 for the table and freight. When I contacted vendor to return I was told there is restocking and freight charges. Everything has to be done within 14 days or "no soap". My credit will be $72.05. How about that? Expensive lesson. I will not use this vendor again.
Hi Virginia,
Thank you so much for taking the time to share your honest feedback. We apologize that our copper alloy table did not meet exceptions and for any frustrations with our return policy. Our 14 day return policy is here for your reference. http://www.dotandbo.com/help/general#general-02
This means you have a full 14 days to determine whether or not a new item is a perfect fit for your space. If you decide for any reason you’re not in love, contact us within 14 days of delivery so we can facilitate the return. We apologize for any misunderstandings.
We hope that credit provided by our rep will help us in proving you with a night and day expereince if you ever decide to give us another shot.
Very best,
Dot & Bo Community Management