- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Not learning from my troubled order with Dot & Bo, my partner ordered two ceramic pots from them.
They arrived fairly on time but in a dozen of pieces, both. In a box with a big Dot & Bo label, wrapped like if they were metal with just a thin layer of paper around.
Again, Do & Boo, even though they came from a vendor in Noth Carolina, you should know what you are re-selling and how it is handled.
My partner sent pictures and asked for his money back. Good luck with that, I said to him. He just told me that he recieved an apologetic message from Tammy. He's going to recieved his refund in ten days, she said.
Gonzalo
Gonzalo hasn’t received any thanks yous.
Gonzalo doesn’t have any fans yet.
Gonzalo isn’t following anybody yet.
Empty.
Hi Gonzalo,
Thank you so much for taking the time to share your honest feedback. We cannot apologize enough for the delay that affected your order. Our records show 2 emails were sent you in regards to your order inquires.
The first one from 9/30 reads-
“Your order for a Blades of Grass Organizer, placed on SEP. 19,2015 has an estimated arrival between Oct 06 and Oct 13. For future reference, you can find this information on the product page of any item, as well as in your order confirmation email.
My records show that your order is still on track for delivery within that time frame. When the item does ship, you will receive a shipping confirmation via email with the tracking number included for your convenience. I hope this helps!”
On Oct. 22nd we followed up to say-
"We now anticipate we’ll be able to deliver this piece around November 3rd to November 10th. Will this new delivery time work for you?"
Our reps were eagerly awaiting a response so we know how to proceed. We have no records of a rep emailing to you saying an order can’t be changed. We want nothing more than to assist you and we apologize for any misunderstandings. The piece was delivered 11/06 and we hope you love it as much as we do!
Best,
Dot & Bo Community Management