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Absolute WORST I've ever dealt with. Firstly they charged me for the entire order before being able to ship. Next, after receiving part of the order they email and tell me the other part will not be coming... even though it's all a set. That was over a week ago and I am STILL waiting for the refund for that part... that was never sent.
I call to try and return the other half and they try to tell me they will charge me shipping and a restock fee! I argue my case as ZERO of this debacle is my fault. They then say someone will email me with a shipping return once it's been cleared.
They happily take all your money and make it RIDICULOUSLY difficult to get it back.
Shop elsewhere.
They still have all my money and still have not emailed return label.
Not only was I overcharged $1500... But I ordered 6 black chairs. 5 were correct one was not.
I then had to send wrong one back & wait for new to be delivered. I just opened box and it's the same WRONG colored chair! So now after being overcharged, which was an engineering error apparently I've TWICE been sent the complety wrong chair.
It seems they are a bit of an unorganized company as I purchase a lot online & have never experienced such unprofessional service.
Now I'm going to have to spend more hours emailing, on phone trying to send wrong chair back & get replacement.
Don't waste your time or money, use a reputable site.
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Thank you so much for brining this to our attention and sharing your honest feedback. We were sincerely boggled because nothing like that has ever happened before and we cannot apologize enough. Our Customer Relationship Lead who assisted you on this immediately escalated the issue to our engineering/accounting department with the highest priority and we’re thankful they’ve worked tirelessly over the last 2 days to get to the bottom of things and correct the bug.
We’re also thankful for your patience while we had all hands on deck working to make things right. We want to confirm your correct refunds were processed on 8/25 at 10:57 AM PST. Please allow 5-7 days for the refunds to appear back on your statement.
We hope you can accept our most sincere apologies.
Very best,
Community Management at Dot & Bo