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First of all the quality of their products is extraordinary. Not cheap - too bad because every time I give a business card out it causes a stir and everyone around me wants one even though they have no reason to ask for my card. Oh well. I'll just keep ordering!
This week I placed a business card order and was told I'd have it by Wednesday. Good thing because I'm leaving for a conference on Thursday and these cards were ordered specifically for that reason. I got an email saying they wouldnt arrive until Friday. Too late. I called customer service. (I found the number easily on the website and they are open until 9:00 PM eastern - that's a rarity in itself.) A very nice guy named Rob assured me he'd make this right and he did. He place another order for me, rushed the printing and the shipping so I'd get it on Tuesday. He assured me there would be no charge and made me feel like his only goal was my happiness. As so often happens in lesser companies, customer service personnel lack the authority to actually provide any kind of meaningful service. Moo.com hires smart and engaging people, allows them to use their judgement, and thinks about the customer before their silly bureaucracies. High quality products paired with equally high quality service? Thanks Moo.com you've won my loyalty forever!
Tip for consumers:
The higher quality (upgraded) paper for the business cards is worth the added expense. People will be impressed when you give them your card.
I called 4 times to find out when my shelves would be delivered. Each time the arrival date moved back and forth. Finally when I was told that I paid for FedEx delivery only to have my order arrive 30+ days after the order was placed, I was tired of waiting and canceled. The marketing scheme at Dot & Bo is to tell you they only have 2 or 3 units left and then take a month to ship after charging the highest shipping rates of any catalog company I've ever ordered from. I order online a lot and everyone but Dot & Bo seems to understand the importance of fast shipments... especially when a customer is being charged top dollar. I won't order from them again.
Tip for consumers:
No bother - everyone else can get a delivery out the same week at the very latest. Why can't Dot & Bo?
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Hi Donna,
We appreciate you taking the time to speak with our Supervisor of Customer Relationships and sharing your honest and constructive feedback.
We apologize for any confusion with our shipping times. The order was on track with it's originally time frame as detailed in your confirmation email. We aim to be as transparent as possible about our shipping times noting them on the product page, cart, confirmation email, and my orders page. With that being said, we understand they are not the quickest are working to improve on that.
We want to confirm your order has been cancelled and your refund is in process. You should see it reflected on your credit care records within 5-7 days (it sometimes takes the bank a few days to update).
If at anytime you wish to edit your review a reflect a better experience on a potential future order, the option is there.
We hope you can accept our most sincere apologies.
Very best,
Community Management at Dot & Bo