I had an order cancelled before Christmas. I called them to find out what happened and was told the manufacturer Didn't have enough to fulfill orders. Customer service was very nice. I have ordered from them before without issue. Nevertheless... 20 minutes after hanging up with them... They sent me a credit worth more than the item I was going to purchase. I would say that's amazing customer service. I certainly didn't expect it nor did I ask for it. Give dotandbo a chance to provide great customer service and you won't be disappointed.