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Their customer service is terrible. I've spent almost $2,000 on their furniture in the last 2 years and when my coffee table was delivered without being unpacked, instead of upgrading me to white glove delivery service, which I was prepared to pay for, they suggested I "contact task rabbit." The coffee table weighs 200 pounds and I only weigh 120lbs.
There's no reward for being a loyal customer.
You can get better stuff elsewhere with better customer service.
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Hi Dahvi,
Thank you for taking the time to share your experience with us and for your support through the years. We apologize for this less than ideal experience and hope to clarify any misunderstandings. We would gladly upgrade your service to include white glove prior to delivery, however, we did not receive your request until after the delivery. White glove delivery is available after delivery at an additional cost.
We wanted to give you multiple options on how to proceed including charging for post delivery White Glove OR contact task rabbit (a much cheaper alternative). We are here to assist you in the best way possible. Wether it’s coordinating a white glove delivery at your request or suggesting a less expensive alternative, we are here to assist you.
Again, we apologize for any misunderstandings.
Very best,
Dot & Bo Community Management