- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I fell in love with their "Cradle me lounge chairs." It was posted that they will not arrive until March but I ordered 4 anyway back in January 25,2015. I got charged the full amount with tax and shipping that day. By March, they were delayed several times ranging from May to July in delivery dates. So I emailed to follow up and was ensured I was in line for delivery end of April. Well, end of April has come and my order was once again delayed. These chairs have missed a house warming, a birthday party and random BBQs. I was no longer willing to wait and decided to cancel my order today. What a total waste of time and effort. They have beautiful stuff but the wait is simply horrendous.
Tip for consumers:
My advice; don’t bother!
Ron hasn’t received any thanks yous.
Ron doesn’t have any fans yet.
Ron isn’t following anybody yet.
Empty.
Hi Ron,
Thank you so much for sharing your honest feedback. We wanted to touch base to let you know a supervisor has followed up with you via email and left voicemail in order to touch base on this.
We cannot apologize for the constant delays. The port strike affecting the West Coast caused items to either be stuck on a ship or at the dock. This resulted in an international and industry wide backlog of shipments stuck at the Long Beach port, including your chairs. Also, we can confirm your refund for both orders is currently being processed.
Also, we've applied a Dot & Bo credit to your account as a token of our apology. If you ever decide to give us another try, we hope this credit will help us in providing you with a night/day experience.
We hope you can accept our most sincere apologies and we are here if there's anything else we can do to assist.
Very best,
Dot & Bo Community Management