Rugs.com has a rating of 4.7 stars from 5,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, free shipping and good quality. Rugs.com ranks 1st among Carpets sites.
This site is easy to navigate and there are so many choices. The sales are wonderful too! I found just what I was looking for and since I ordered 2 rugs I got 10% more off! Shipping was free and fast.
I admit I have a passion for rugs handwoven rugs, and Rugs. Com never disappoints. Today I found a wonderful rug for an absolute deal, and really wanted to buy a couple more but I'm running out of room to store all the seasonal choices! Thank you.
I shopped here because every place else mostly had those light weight washable rugs. I'm sure they're ok for some areas, but I wanted a regular heavy runner. I searched for the color I wanted and quickly found what I really wanted. The price was beyond reasonable. Can you tell how happy I am!
Unique rug. Had one area that was imperfect but I decided to keep it. I did not feel like the hassle of gathering up for a return. The pattern reminds you of denim.
Easy as can be. Beautiful reasonably priced rugs! Second time ordering from rugs. Com. Can"t wait to receive my new rug with bold vibrant blues mixed with ivory. Purchased for my terrace.
I have been searching for the perfect round rug to go under my dining room table. Finding the right size and color combination proved to be difficult until a Rugs. Com ad showed up on my Facebook feed. And within minutes I found exactly what I need…and at a fantastic price!
Shopping was delightful, After many sites I selected rugs. Com. Your site was very informative. Every question that I had was already answered in the description area. Free shipping is also a plus. Can't wait to receive it.
This is my second round of ordering rugs. I got two outside rugs, which were exactly what they were advertised and my most recent order was a beautiful sage colored runner for My hallway.
Got the information that I needed/requested to make a decision about the rug that I wanted in less than an hour. I spent 2 1/2 hours on another site that kept disappearing or shutting down. Thank you for the selections and sale price
I had an issue with my phone number in order to process my order. Called the 800# and it was corrected very quickly. I believe it was Rick that helped me. Pleasant experience. I have ordered from them before and with dogs, these carpets are holding up very well and the price is decent. Thank you. Monica
I have ordered several rugs and have received great comments about them. I own a commercial building and they hold up well. They help keep the tile floors clean and keep dirt outside where it belongs. They are durable, affordable and beautiful! I highly recommend ordering here. They show up when they say they will.
I love the variety of selections of different design designs to choose from especially in the runners styles. Thank you so much and for the great prices.
These rugs are unbelievable. They are beautiful and priced so reasonably. This one is my 3rd. They allow you to have beauty in your home at a price that doesn't break the bank. I have friends who have also bought them with the same experience. They arrive quickly in good condition. What more can you ask?
I was able to find my desired rug size and colors fairly quickly, and the price was very good. I had a little trouble with checkout, but that was quickly taken care of by Bernard at Customer Service. Now I'm looking forward to the arrival of my new rug!
This was an excellent buying experience because I was able to see a variety of rug options. I took a picture of my living room and then was able to see the rug I chose in my living room prior to purchasing it. Thanks so much!
I have purchased two or three already and they are so pretty. The colors are so bright on the ones I ordered they wear beautifully. I'm really proud of all of these rugs.
I started around eleven today.It is now two thirty. So much to choose from. Good prices, too. I was sure I was going to order two rectangular rugs,BUT rugs. Com had a 4 by 4 round rug! Wow! It will pop with color at the top of my stairs. I am so so happy! Thank you very much. 😉
We bought a 9' x 12' rug a month or so ago and are very pleased with the quality and the quick delivery.
Now we need a non slip mat under the rug and found just what we needed and a very competitive price.
This is our second area rug from Rugs. Com and we have been extremely satisfied with our purchases.
I used Rugs USA extensively when i lived in Texas and now that im in NV and needing a rug, I knew just where to go! This site is extensive in its offerings, easy to use and navigate! I always find exactly what i want!
Easy way to shop and check out. Awesome sale going on in April 2025. Website was easy to navigate. I really like the option of choosing square, oval, rectangle, circle ECT.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097