Rugs.com has a rating of 4.7 stars from 5,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, free shipping and good quality. Rugs.com ranks 1st among Carpets sites.
This appeared on my Facebook page, and it was very easy to find what I wanted, and great price. Even greater FREE shipping! Thank you!
Loved the seemingly endless choices, with many sizes and colors. This was the best selection I've seen on any website.
Never disappointed always on time always what I see in the catalog. The only thing I have a problem with is the measurements I wish they could place a item against the measurements to give a more precise measurement
Great! I hope the rug is great as well. Should be here tomorrow. Fast shipping. Checkout was easy. No problems.
Rugs.com has millions of options to choose from. Setting up a filter simplifies this process & makes for a better experience (highly recommend you do so you don't feel overwhelmed).
Thanks! I had a get experience using your website. Until next time
Employees tried to help. Still couldn't tell me delivery dates and arrivals for 1300 dollar order. One 2x6 area rug delivered, color does not match whats in online pictures
I was looking for a 6×9 oval rug but it was hard to find. I did find something I liked, though. There were many different rugs on the site and I enjoyed looking at them all. The prices were excellent. I would shop here again!
Great sale and the delivery is always super fast. Have ordered many rugs from rugs. Com. Plan on ordering more!
Can't sign in with my password...make a new password...still can't sign in...not accepting my phone number (tried all 3 of them)...not receiving email for password...FINALLY get a text. ROYALLY frustrating.
I wanted a particular size, but received all sizes which took too much of my time
The rug is half price which i am happy about.
Also free shipping & 1 day delivery
Hopefully found the color and fit needed. Many choices and styles.
Somewhat confusing when trying to match everything all being ordered and awaiting delivery.
I ordered a smaller version of this rug and I like it so much as to order another in a bigger size. Having size selections is great to have. You can have your house match or do eclectic!
Lots of information so you know exactly what to expect. Site navigation is easier than any of the other sites I tried to use. Choices galore and tons of photos with reviews. I am purchasing several rugs for my newly remodeled home and am really hoping that these rugs will be high quality and perfect for my new beginning. So far I can say I'm impressed with the process of finding the perfect designs I was wanting. Didn't find anything as nice or as creative on any other searches and believe me I am on rug search overload. Can't wait for their arrival.
This is the 5th rug I think that I have bought here. The quality of the rugs seems very high, I love one of the rugs extravagantly! This website is very easy to use. I am an elderly and I actually figured out how to see the rug in my room! Prices right now are great.
This beautiful indoor outdoor rug reminds me of when I went to Egypt and they were making rugs. I brought back one, but this was too big to bring back. I absolutely love it. I put it outdoors on my lanai my cats will love basking in the sun and I will love sun bathing on it 😊 thank you Rugs.com
Very easy to order! Variety of sizes and great sale price. Wish there would have been a variety of colors with this one. But I think the blue will be wonderful
Good experience easy yo order. Anxious to receive my new rug!@@@@@@@@@@@@@@@@@@@@@@@@@@@@#########################$$$$$########################$$$$$$$$###$$$$€$$$$$$$#$#$$$$$$$$$$$$$$$$$$$$$$$$$###@@@@@@@@@###$$%%%%^^^^^^^%^
Very easy site to navigate with clear information and excellent pictures. So far, very happy. This sale was a great find as I had been drooling over this rug for some time.
Will give more comprehensive review when my purchase arrives!
However the feature allowing to take a look at the rug in my room was a cool extra.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097