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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I found the selection excellent. I also found it was very easy to check out. Now, I will wait to see the rug to determine if this a good deal.
Our experience with Rugs.com has be first-rate! Ordered on Wednesday evening, selected free shipping, and the rugs arrived Friday morning! And they are just as beautiful in person as viewed on line! We will definitely be ordering from Rugs.com again!
I saw there was a 15% off to buy 2 rugs which I did and it was there at checkout and disappeared when I put billing info.
I hope the rugs make me happy since the offer being removed was annoying.
Doing a total house remodel and have ordered rugs from Rugs.com 3 times. Always a good experience, even when I had to make a return for 1 rug that wouldn't work. Very easy website to use. All the rugs have been good quality. Would definitely recommend to anyone looking for rugs. Their website has a multitude of choices and styles.
I ordered this rug for my living room in my very small apartment. I wanted a feeling of coziness and the grey tile was not helping. This rug has brought the room together beautifully Well and I am so happy I purchased it. I used some rug tape to secure it to the floor and that has helped with the edges to stay flat against the floor. I strongly recommend this rug for small apartments or spaces that you really want to add a cohesiveness too.
This is the second time I've ordered with Rugs.com. A few years ago I ordered 2 nice rugs wanting them before Thanksgiving. The week of Thanksgiving they still hadn't arrived. I called and they literally couldn't apologize enough then told me they'd expedite another order so I'd be sure to have it in time plus told me they were sending me a complimentary matching rug due to the shipping problem. The rugs arrived the next day. I can't say enough good things about Rugs.com. They definitely take care of their customers. I have ordered 2 more rugs today and I very excited to get them. These rugs are extremely durable, they don't shed, fade or show wear paths. We have high traffic in the area my rugs are and I can tell you they look great for years.
Easy to filter what I was shopping for and navigate through for selection. Found just what I was looking for at a better price than anywhere else! Can't wait to get my rug!
The site is a little confusing. I kept "losing" my rug. But real problem arose when I went to pay. Took me about 15 minutes. I wanted to pay through bank but that was really impossible for me to figure out - too many back and forth verifications through email. I finally gave up and used credit card. We'll see how I like the rugs. 🤞
I ended up replacing all of my rugs, Right now I am very pleased. Now if I feel the same when they arrive and are placed in their planned areas. I love giving my rooms a floor improvement. It makes me feel clean and fluffed-up.
Website is easy to navigate. Products are terrific. I've ordered many rugs from this company and have always been happy with my purchase! I highly recommend. They have a huge variety of colors, types of rugs, and sizes! You can't go wrong!
L ordered a rug last week, with doubts about quality and on time delivery. Rugs.com delivered! Excellent quality rug, delivery was on time as promised on thier site. With that confidence, l am purchasing a. Bigger rug from the company. Highly recommended
Extremely happy with the 10x14 rug that was delivered yesterday. It truly looks just like the picture online. I love the feature where you can upload a picture of your room and see what the rug will look like in the room. 100% accurate and I am 100% pleased!
I found my experience great since I found a rug that I can use to replace the rug that my dog destroyed at a reasonable price. However, I almost did not find this rug since the one that I almost bought was a lighter shade. All shades should be with one part of your site. I found the one I bought clear back to the 30th page when I was just going to quit looking. That is why the four star verses a 5 star rating
I love the colors and weight of the rug but the way it was packaged has left many lumps and bumps that are not settling out. I have put weights on it but no luck so far. What can I do to alleviate this issue? I would suggest that your rugs are shipped on a roll instead of folded into a smaller package.
I purchased 2 for my last apt and 8 for my new house. My family is hard on rugs, so it is hard for me to justify reaĺly pricey rugs. I have found these rugs to finish my decor by pulling the room together, and they are great for layering. They hold up pretty well, too.
I am a bit annoyed because I signed up for text to get 10% off of the rug, but did not see a place to put that code in. I do like the rugs, though.
Don't have the newest rug order yet. But very pleased with the last two. Colors accurate, size accurate, smooth ordering, timely delivery. And free return, just in case.
I love my purchase from rugs. Com. All my rugs are top quality and I have my rugs for years! I have pets so easy to clean and they look as new as I first bought them!
I can only hope this is a secure web site and my info is safe. Also hope the rug is nice. Ordering like this is scary to me. Please let me secure and I'm anxious to see the rug down on my floor!
This is my first purchase! Since I have not received the items; I can only review purchase process! Easy and I really appreciated description of items!
I will review the rugs once received!
Adrienne
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097