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Rugs.comReviews 6,352

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 1 day

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Virginia
2 reviews
0 helpful votes
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Easy to buy!
October 20, 2025

I found the selection excellent. I also found it was very easy to check out. Now, I will wait to see the rug to determine if this a good deal.

Date of experience: October 10, 2025
New Jersey
1 review
0 helpful votes
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So Happy with These Rugs!
October 20, 2025

Our experience with Rugs.com has be first-rate! Ordered on Wednesday evening, selected free shipping, and the rugs arrived Friday morning! And they are just as beautiful in person as viewed on line! We will definitely be ordering from Rugs.com again!

Date of experience: October 10, 2025
New York
1 review
0 helpful votes
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15% offer disappeared at checkout
October 20, 2025

I saw there was a 15% off to buy 2 rugs which I did and it was there at checkout and disappeared when I put billing info.
I hope the rugs make me happy since the offer being removed was annoying.

Date of experience: October 10, 2025
Missouri
1 review
0 helpful votes
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My go to for rugs
October 19, 2025

Doing a total house remodel and have ordered rugs from Rugs.com 3 times. Always a good experience, even when I had to make a return for 1 rug that wouldn't work. Very easy website to use. All the rugs have been good quality. Would definitely recommend to anyone looking for rugs. Their website has a multitude of choices and styles.

Date of experience: October 9, 2025
Missouri
1 review
0 helpful votes
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Green rug perfection
October 17, 2025

I ordered this rug for my living room in my very small apartment. I wanted a feeling of coziness and the grey tile was not helping. This rug has brought the room together beautifully Well and I am so happy I purchased it. I used some rug tape to secure it to the floor and that has helped with the edges to stay flat against the floor. I strongly recommend this rug for small apartments or spaces that you really want to add a cohesiveness too.

Date of experience: October 7, 2025
Missouri
1 review
0 helpful votes
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Happy customer
October 15, 2025

This is the second time I've ordered with Rugs.com. A few years ago I ordered 2 nice rugs wanting them before Thanksgiving. The week of Thanksgiving they still hadn't arrived. I called and they literally couldn't apologize enough then told me they'd expedite another order so I'd be sure to have it in time plus told me they were sending me a complimentary matching rug due to the shipping problem. The rugs arrived the next day. I can't say enough good things about Rugs.com. They definitely take care of their customers. I have ordered 2 more rugs today and I very excited to get them. These rugs are extremely durable, they don't shed, fade or show wear paths. We have high traffic in the area my rugs are and I can tell you they look great for years.

Date of experience: October 5, 2025
South Carolina
1 review
0 helpful votes
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User friendly site
October 15, 2025

Easy to filter what I was shopping for and navigate through for selection. Found just what I was looking for at a better price than anywhere else! Can't wait to get my rug!

Date of experience: October 5, 2025
New Jersey
1 review
0 helpful votes
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Confusing payment
October 15, 2025

The site is a little confusing. I kept "losing" my rug. But real problem arose when I went to pay. Took me about 15 minutes. I wanted to pay through bank but that was really impossible for me to figure out - too many back and forth verifications through email. I finally gave up and used credit card. We'll see how I like the rugs. 🤞

Date of experience: October 5, 2025
Louisiana
1 review
0 helpful votes
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I ended up replacing all of my rugs, Right now I am very pleased. Now if I feel the same when they arrive and are placed in their planned areas. I love giving my rooms a floor improvement. It makes me feel clean and fluffed-up.

Date of experience: October 4, 2025
Illinois
1 review
0 helpful votes
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Great experience?
October 13, 2025

Website is easy to navigate. Products are terrific. I've ordered many rugs from this company and have always been happy with my purchase! I highly recommend. They have a huge variety of colors, types of rugs, and sizes! You can't go wrong!

Date of experience: October 3, 2025
Pennsylvania
1 review
0 helpful votes
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Rugs.com Delivers
October 13, 2025

L ordered a rug last week, with doubts about quality and on time delivery. Rugs.com delivered! Excellent quality rug, delivery was on time as promised on thier site. With that confidence, l am purchasing a. Bigger rug from the company. Highly recommended

Date of experience: October 3, 2025
California
1 review
0 helpful votes
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Rugs.com = Rugs.awesome!
October 13, 2025

Extremely happy with the 10x14 rug that was delivered yesterday. It truly looks just like the picture online. I love the feature where you can upload a picture of your room and see what the rug will look like in the room. 100% accurate and I am 100% pleased!

Date of experience: October 3, 2025
Virginia
1 review
0 helpful votes
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Great company
October 12, 2025

I found my experience great since I found a rug that I can use to replace the rug that my dog destroyed at a reasonable price. However, I almost did not find this rug since the one that I almost bought was a lighter shade. All shades should be with one part of your site. I found the one I bought clear back to the 30th page when I was just going to quit looking. That is why the four star verses a 5 star rating

Date of experience: October 2, 2025
Maine
1 review
0 helpful votes
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Wrinkled rug
October 12, 2025

I love the colors and weight of the rug but the way it was packaged has left many lumps and bumps that are not settling out. I have put weights on it but no luck so far. What can I do to alleviate this issue? I would suggest that your rugs are shipped on a roll instead of folded into a smaller package.

Date of experience: October 2, 2025
Texas
1 review
0 helpful votes
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I have bought 10
October 8, 2025

I purchased 2 for my last apt and 8 for my new house. My family is hard on rugs, so it is hard for me to justify reaĺly pricey rugs. I have found these rugs to finish my decor by pulling the room together, and they are great for layering. They hold up pretty well, too.

Date of experience: September 28, 2025
California
1 review
0 helpful votes
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I like their rugs, but…
October 8, 2025

I am a bit annoyed because I signed up for text to get 10% off of the rug, but did not see a place to put that code in. I do like the rugs, though.

Date of experience: September 28, 2025
Virginia
1 review
0 helpful votes
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Third time I've bought!
October 7, 2025

Don't have the newest rug order yet. But very pleased with the last two. Colors accurate, size accurate, smooth ordering, timely delivery. And free return, just in case.

Date of experience: September 27, 2025
North Carolina
1 review
0 helpful votes
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Rug. Com purchase
October 7, 2025

I love my purchase from rugs. Com. All my rugs are top quality and I have my rugs for years! I have pets so easy to clean and they look as new as I first bought them!

Date of experience: September 27, 2025
Maryland
1 review
0 helpful votes
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Very good thank you!
October 6, 2025

I can only hope this is a secure web site and my info is safe. Also hope the rug is nice. Ordering like this is scary to me. Please let me secure and I'm anxious to see the rug down on my floor!

Date of experience: September 26, 2025
Rhode Island
1 review
0 helpful votes
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First time buyer
October 6, 2025

This is my first purchase! Since I have not received the items; I can only review purchase process! Easy and I really appreciated description of items!
I will review the rugs once received!
Adrienne

Date of experience: September 26, 2025