Rugs.com has a rating of 4.7 stars from 5,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, free shipping and good quality. Rugs.com ranks 1st among Carpets sites.
Rugs.com makes it very easy to see how the product looks in total and how it will look in your space. All of my questions were answered on the user-friendly site before I could ask. I've very happy with my experience and am sure I'll be equally happy with my purchase.
Having no success looking for a 5x7 rug that I liked...I stumble upon Rugs.com. Their selections of that particular size rug was very generous. I found the perfect one that suits my decor and am very excited for it's arrival. So...selections if wonderful. Will come back later for delivery and service if there are problems.
There were so many choices of rugs in colors and sizes. Most things were in stock. The sales prices were very affordable. I haven't gotten my rug yet, but I hope it's good quality!
Nice selection and easy checkout. Hope it comes in the designated 2 day shipping. Having a party and want my patio finished :)
This is probably the 8th rug I have purchased from the company. The quality and coastal pattern selections are beyond compare. I especially like the size selection in each pattern. Other companies never seem to have every pattern in every size but rugs.com always does and appreciate that.
Easy viewing. But had hard time getting second rug ordered. It would not return to same rug page, otherwise ok.
Shopping experience seamless, no throwing in items that don't meet criteria that they're trying to push out the door. Multiple orders, always very pleased, loyal customer.
I am not happy. I completed a survey that said I would get a $20 credit- which I did not receive! I call customer service and was told to wait 24hrs- which I did. Still no credit.
Easy site to maneuver, selection is huge, size options seem unlimited. I have purchased through your site before and will be back.
Quick and easy to do u til I received this silly request to use so many my characters that I didn't intend on using on the dry busy day
Acceptable, too much afterwards for review Too many things after purchase, I don't care for this, probably won't order from you again
Was pleased to find the exact size and colors I was looking for.i like that I could place the order through Amazon. Will write a review about rug when I get it.
The website is extremely easy to use. Service was quick and easy. Love that they have a phone number you can call. There return policy is amazing. Bottom line, there is no risk ordering from this company.
Ordered an outdoor rug for my balcony. Great price and the website is intuitive and easy to use. Will report back when I receive it.
Online experience was sooo easy and being able to show what the rug would look like in my living room was the game changer!
Ive bought two items from them and the rugs are good quality, the rug pads are little over priceds but they have wonderful selection.
Wonderful, quick and easy. Got TURKISH made (high quality) rugs and runners for my entire house that have wooden floors and need carpet runners and rugs. Exactly the designs i wanted, quick and easy all at the convenience of the computer at my desk. Shipping out soon, great prices too!
Glad i finally took the time to shop at Rugs.com great experience
I am always happy when I find exactly what I am looking for! I am a designer and artist and sometimes because of that I always look for something not ordinary...Rugs.com always has such great selections! Something for everyone's tastes.
Excited to get my new colorful rug for my art studio!
The experience placing my order was very good, did not take long and I am anxious to see my purchase
Always happy with price and quality second rug I have purchased very good selection and clearances. Always ships quickly
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097