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Rugs.com

Overview

Rugs.com has a rating of 4.7 stars from 5,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, free shipping and good quality. Rugs.com ranks 1st among Carpets sites.

service
160
value
179
shipping
178
returns
61
quality
154
This company responds to reviews on average within 7 days
How would you rate Rugs.com?
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Washington
2 reviews
7 helpful votes
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Great experience
March 1, 2025

Rugs.com makes it very easy to see how the product looks in total and how it will look in your space. All of my questions were answered on the user-friendly site before I could ask. I've very happy with my experience and am sure I'll be equally happy with my purchase.

Date of experience: February 19, 2025
North Carolina
1 review
0 helpful votes
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Odd sizes reign
March 1, 2025

Having no success looking for a 5x7 rug that I liked...I stumble upon Rugs.com. Their selections of that particular size rug was very generous. I found the perfect one that suits my decor and am very excited for it's arrival. So...selections if wonderful. Will come back later for delivery and service if there are problems.

Date of experience: February 19, 2025
California
1 review
0 helpful votes
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Easy to shop and great prices
April 6, 2025

There were so many choices of rugs in colors and sizes. Most things were in stock. The sales prices were very affordable. I haven't gotten my rug yet, but I hope it's good quality!

Date of experience: March 13, 2025
South Carolina
1 review
0 helpful votes
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Shopping experience
April 27, 2025

Nice selection and easy checkout. Hope it comes in the designated 2 day shipping. Having a party and want my patio finished :)

Date of experience: April 17, 2025
New York
1 review
0 helpful votes
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Great Product and Coastal Patterns
March 7, 2025

This is probably the 8th rug I have purchased from the company. The quality and coastal pattern selections are beyond compare. I especially like the size selection in each pattern. Other companies never seem to have every pattern in every size but rugs.com always does and appreciate that.

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
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New rugs ordered
April 27, 2025

Easy viewing. But had hard time getting second rug ordered. It would not return to same rug page, otherwise ok.

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
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Refreshing
March 14, 2025

Shopping experience seamless, no throwing in items that don't meet criteria that they're trying to push out the door. Multiple orders, always very pleased, loyal customer.

Date of experience: March 4, 2025
Maryland
1 review
0 helpful votes
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Survey
April 4, 2025

I am not happy. I completed a survey that said I would get a $20 credit- which I did not receive! I call customer service and was told to wait 24hrs- which I did. Still no credit.

Date of experience: March 25, 2025
Missouri
1 review
0 helpful votes
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Will be back
April 27, 2025

Easy site to maneuver, selection is huge, size options seem unlimited. I have purchased through your site before and will be back.

Date of experience: April 17, 2025
Kentucky
1 review
0 helpful votes
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Rug and pad
April 28, 2025

Quick and easy to do u til I received this silly request to use so many my characters that I didn't intend on using on the dry busy day

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
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Good and easy
April 28, 2025

Acceptable, too much afterwards for review Too many things after purchase, I don't care for this, probably won't order from you again

Date of experience: April 18, 2025
Arizona
1 review
0 helpful votes
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RV rug
March 15, 2025

Was pleased to find the exact size and colors I was looking for.i like that I could place the order through Amazon. Will write a review about rug when I get it.

Date of experience: March 5, 2025
West Virginia
1 review
0 helpful votes
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Superior customer service.
February 16, 2025

The website is extremely easy to use. Service was quick and easy. Love that they have a phone number you can call. There return policy is amazing. Bottom line, there is no risk ordering from this company.

Date of experience: February 6, 2025
Colorado
1 review
0 helpful votes
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Rug for my balcony
April 4, 2025

Ordered an outdoor rug for my balcony. Great price and the website is intuitive and easy to use. Will report back when I receive it.

Date of experience: March 25, 2025
Pennsylvania
1 review
0 helpful votes
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Colorful Area rug
April 28, 2025

Online experience was sooo easy and being able to show what the rug would look like in my living room was the game changer!

Date of experience: April 18, 2025
New Jersey
1 review
0 helpful votes
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Wonderful selection
April 28, 2025

Ive bought two items from them and the rugs are good quality, the rug pads are little over priceds but they have wonderful selection.

Date of experience: April 18, 2025
Georgia
1 review
0 helpful votes
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Awesome
February 21, 2025

Wonderful, quick and easy. Got TURKISH made (high quality) rugs and runners for my entire house that have wooden floors and need carpet runners and rugs. Exactly the designs i wanted, quick and easy all at the convenience of the computer at my desk. Shipping out soon, great prices too!
Glad i finally took the time to shop at Rugs.com great experience

Date of experience: February 11, 2025
Florida
1 review
0 helpful votes
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I always find what I need!
March 1, 2025

I am always happy when I find exactly what I am looking for! I am a designer and artist and sometimes because of that I always look for something not ordinary...Rugs.com always has such great selections! Something for everyone's tastes.
Excited to get my new colorful rug for my art studio!

Date of experience: February 19, 2025
Florida
1 review
0 helpful votes
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ORDER
April 4, 2025

The experience placing my order was very good, did not take long and I am anxious to see my purchase

Date of experience: March 25, 2025
Pennsylvania
1 review
0 helpful votes
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Love rugs. Com
April 27, 2025

Always happy with price and quality second rug I have purchased very good selection and clearances. Always ships quickly

Date of experience: April 17, 2025