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Rugs.comReviews 6,352

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 1 day

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Virginia
2 reviews
0 helpful votes
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Great selection
December 17, 2025

We had difficulty finding the right type of rug locally. We were able to easily find our rug on this site. A y colors and dimensions for selection. Ability to see in our room was wonderful. Thanks

Date of experience: December 7, 2025
Washington
1 review
0 helpful votes
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Easy Shopping and Great Selection
December 17, 2025

My old Moroccan style has finally bit the dust and I wanted the same theme in a new rug only thicker and grey not cream like the old one. It didn't take long to find the perfect one after adding size, shape, color and made sure to search for shag. I'm super excited to have this in my home and can hardly wait for its arrival. It looks just as plush and beautiful as can be on the site which gives you plenty of information and the reviews are great... you can't ago wrong here. The selection of many different styles and colors is enormous, try them!

Date of experience: December 7, 2025
Pennsylvania
1 review
0 helpful votes
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So many beautiful rugs to chose from!
December 15, 2025

Site is so easy to navigate. I've bought from here before and will continue to order from them. Customer service is very helpful too!

Date of experience: December 5, 2025
Michigan
1 review
0 helpful votes
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Rugs I've Ordered
December 15, 2025

I just finished ordering 2 rugs with confidence they will arrive well packaged and in perfect coloring and condition. Why? Because they haven't failed me yet in their promptness, and great customer service. The description of all the rugs I've received (size, color) was right on point. Keep it up Rugs.com and I will always be your customer.

Date of experience: December 5, 2025
New Jersey
1 review
0 helpful votes
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Excellent Product
December 15, 2025

I have purchased many carpets ( Around 30 pcs) from this site for last 10-12 years for various purposes, Home, Office, and Temples ( High Traffic area). These are excellent quality and long lasting product. I highly recommend them.

Date of experience: December 5, 2025
North Carolina
1 review
0 helpful votes
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Best purchase EVER!
December 15, 2025

Rugs.com is the only place I shopped to get one of a kind rugs. The quality is always great and they have styles to meet everyone's standards.

Date of experience: December 5, 2025
Michigan
1 review
0 helpful votes
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Rug purchase
December 14, 2025

The shopping, selecting and purchasing processes were great. The site is well organized and the filters are logical.
Hoping the delivery goes smoothly and that the rug is all we want it to be.

Date of experience: December 4, 2025
South Carolina
1 review
0 helpful votes
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Kitchen Rug
December 12, 2025

I love my new rug for under my kitchen table. I ordered on Sunday evening and received my rug on Tuesday. Fast service and it's just perfect. Love it!

Date of experience: December 2, 2025
Georgia
1 review
0 helpful votes
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Incredible Ease
December 10, 2025

Was looking for a runner and and small area rug to complement a guest bedroom and the colors in my selection matched the color combo of the bedding. Liked the unique weave...

Date of experience: November 30, 2025
Michigan
1 review
0 helpful votes
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Still waiting
December 9, 2025

I ordered my rug 2 weeks ago. When I check the status of my order it says the same thing, they are experiencing high volumes of orders. It also says, I should be getting an update in the next day or two. I hope they didn't forget about me!

Date of experience: November 29, 2025
Texas
1 review
0 helpful votes
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It was confusing, but in a good way--so many beautiful rugs to look at and consider! I had several that I really liked, but the system helped me reach the right conclusion. Can't wait to see this beauty in my home--and to show it off!

Date of experience: November 29, 2025
New York
1 review
0 helpful votes
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We really love the rug and we also purchased the pad for underneath. I cannot place this rug so that the pad underneath is completely covered. It looks like my only option is to remove the pad.

Date of experience: November 29, 2025
Pennsylvania
1 review
0 helpful votes
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Great descriptions
December 9, 2025

This website has some of the best most comprehensive descriptions and pictures that actually help you see the texture and dimensions of the rugs and not just a top view of the pattern. That makes it worth buying from here itself and the fact the free shipping and returns and all that stuff is just great.

Date of experience: November 29, 2025
Florida
1 review
0 helpful votes
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Best Quality and Customer Service
December 9, 2025

You can always find the best rugs at the best price here. I have to compliment Reign and Christopher who provided the most exceptional customer service and support over the phone today and yesterday. I won't buy a rug anywhere else ever again!

Date of experience: November 29, 2025
Minnesota
1 review
0 helpful votes
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Budget friendly with options
December 8, 2025

Generally a positive experience. Felt like the price you see is the price you get which isn't good or bad just surprising that an online retailer didn't have a space for promo codes or any additional discounts. We were looking for a runner over 12 ft and found the site had a lot of options in the dimensions we were looking for.

Date of experience: November 28, 2025
Texas
1 review
0 helpful votes
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Good website
December 8, 2025

Large rugs selection, allows you to customize your search and gives you detailed info about the rugs. And lets you keep your selections in your cart without nagging you for weeks to check out, until you mulled about your purchase long enough to decide to buy.

Date of experience: November 28, 2025
Tennessee
1 review
0 helpful votes
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Return was so easy.
December 8, 2025

I ordered a 2x8 runner.
Quality was great, Color just wasn't right for my room.
Return was made really easy.
(Just remember to try to save your original Packaging).
It makes returns easier!

Thanks for living up to your word.
I've already placed a new order.

Date of experience: November 28, 2025
North Dakota
1 review
0 helpful votes
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Easy Ordering!
December 8, 2025

This is my second order with Rugs.com. We ordered 2 runners for our master bedroom. They came in the time frame stated. Packaged very well, no issues at all. We're excited to receive the area rug for our livingroom.

Date of experience: November 28, 2025
Massachusetts
1 review
0 helpful votes
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Always find what Im looking for!
December 8, 2025

I have bought rugs here many times for multiple houses. I can always find the style and size I'm looking for in the right price range. Inexpensive rugs for high traffic entrys or heirloom quality forever rugs. This is always my first and usually my last stop in rug shopping.

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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I would love it but
December 8, 2025

The middle of the rug is loose and puffs up. I have tripped on it a few times. It won't stretch out to become flat. I love the rug otherwise, but this is pretty frustrating. It's a beautiful rug

Date of experience: November 28, 2025