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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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We had difficulty finding the right type of rug locally. We were able to easily find our rug on this site. A y colors and dimensions for selection. Ability to see in our room was wonderful. Thanks
My old Moroccan style has finally bit the dust and I wanted the same theme in a new rug only thicker and grey not cream like the old one. It didn't take long to find the perfect one after adding size, shape, color and made sure to search for shag. I'm super excited to have this in my home and can hardly wait for its arrival. It looks just as plush and beautiful as can be on the site which gives you plenty of information and the reviews are great... you can't ago wrong here. The selection of many different styles and colors is enormous, try them!
Site is so easy to navigate. I've bought from here before and will continue to order from them. Customer service is very helpful too!
I just finished ordering 2 rugs with confidence they will arrive well packaged and in perfect coloring and condition. Why? Because they haven't failed me yet in their promptness, and great customer service. The description of all the rugs I've received (size, color) was right on point. Keep it up Rugs.com and I will always be your customer.
I have purchased many carpets ( Around 30 pcs) from this site for last 10-12 years for various purposes, Home, Office, and Temples ( High Traffic area). These are excellent quality and long lasting product. I highly recommend them.
Rugs.com is the only place I shopped to get one of a kind rugs. The quality is always great and they have styles to meet everyone's standards.
The shopping, selecting and purchasing processes were great. The site is well organized and the filters are logical.
Hoping the delivery goes smoothly and that the rug is all we want it to be.
I love my new rug for under my kitchen table. I ordered on Sunday evening and received my rug on Tuesday. Fast service and it's just perfect. Love it!
Was looking for a runner and and small area rug to complement a guest bedroom and the colors in my selection matched the color combo of the bedding. Liked the unique weave...
I ordered my rug 2 weeks ago. When I check the status of my order it says the same thing, they are experiencing high volumes of orders. It also says, I should be getting an update in the next day or two. I hope they didn't forget about me!
It was confusing, but in a good way--so many beautiful rugs to look at and consider! I had several that I really liked, but the system helped me reach the right conclusion. Can't wait to see this beauty in my home--and to show it off!
We really love the rug and we also purchased the pad for underneath. I cannot place this rug so that the pad underneath is completely covered. It looks like my only option is to remove the pad.
This website has some of the best most comprehensive descriptions and pictures that actually help you see the texture and dimensions of the rugs and not just a top view of the pattern. That makes it worth buying from here itself and the fact the free shipping and returns and all that stuff is just great.
You can always find the best rugs at the best price here. I have to compliment Reign and Christopher who provided the most exceptional customer service and support over the phone today and yesterday. I won't buy a rug anywhere else ever again!
Generally a positive experience. Felt like the price you see is the price you get which isn't good or bad just surprising that an online retailer didn't have a space for promo codes or any additional discounts. We were looking for a runner over 12 ft and found the site had a lot of options in the dimensions we were looking for.
Large rugs selection, allows you to customize your search and gives you detailed info about the rugs. And lets you keep your selections in your cart without nagging you for weeks to check out, until you mulled about your purchase long enough to decide to buy.
I ordered a 2x8 runner.
Quality was great, Color just wasn't right for my room.
Return was made really easy.
(Just remember to try to save your original Packaging).
It makes returns easier!
Thanks for living up to your word.
I've already placed a new order.
This is my second order with Rugs.com. We ordered 2 runners for our master bedroom. They came in the time frame stated. Packaged very well, no issues at all. We're excited to receive the area rug for our livingroom.
I have bought rugs here many times for multiple houses. I can always find the style and size I'm looking for in the right price range. Inexpensive rugs for high traffic entrys or heirloom quality forever rugs. This is always my first and usually my last stop in rug shopping.
The middle of the rug is loose and puffs up. I have tripped on it a few times. It won't stretch out to become flat. I love the rug otherwise, but this is pretty frustrating. It's a beautiful rug
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097