ThePerfectRug

I was skeptical at first to order a custom carpet on line. The rugs are amazing! The bound edge is very professional and the quality of the rugs are excellent. I ordered the rugs for walk in closets. So they have a rubber backing option which I selected. The rugs don't move around and don't need a pad. I highly recommend this company!

The rug was of great quality, better than I expected.
Delivery was on time.

I bought a custom cut wide runner for my foyer. It just wasn't working for me so I ordered samples from TPR and made my selection. The order process was easy, it didn't take very long to get the new runner, and I love it! I would have saved $$ had I done this to begin with!

Looked a long time for a rug to fit in front of my fireplace with no success. Then I happened upon ThePerfectRug...Problem solved. Very nice rug, high quality, excellent fit.

The rug arrived, the edging that had been recommended by the company was sloppily finished. Customer service responded nicely and the rug was redone. After repair, it was better but far from Perfect. The overall color of the rug was darker than the sample. It looks dingy. The wool does feel nice on bare feet. Overall, not worth what I paid.

I ordered a large rug. It came with pulls already in the rug. Chairs were placed on the rug, which get moved periodically, and there are permanent indentations in the rug where the chairs have been. I was told that all this was a normal part of a rug.

Had a very narrow place in front of closet inside outer door, fits perfect.

Great service from sample selection, custom rug design, to delivery. The name says it all.

From the start, we had an excellent experience. The colors on the website were true. The swatches came quickly. We ordered a custom size rug for our space. We waited as these things take time. Delivery was a little slow as there were delays in the final mile but that seems to be how it is coming out of the pandemic. We laid it out and love how it looks. Would definitely recommend.

Top quality. Absolutely perfect measurements. Such careful delivery chosen by The Perfect Rug. The rug was so well wrapped with various layers of protection. Pictures do not even do justice. The sisal with the border ties together the entire room. I have never seen a more beautiful rug in my life. Thank you so much for doing custom measurements; no standard size was working for our new dining room.

The 3x5 carpet was beautiful and very well made. The color was as advertised.

When I got my rugs they looked great but the corners would not lie down. I had to order another item from amazon to make this happen so the cost of the rugs went up. I would have thought the Perfect Rug people would send those to me without me having to buy.
Great service...average product.

I am so surprised and delighted with my experience in purchasing my rug from ThePerfectRug. I honestly never thought ordering on line would be a good experience, but this certainly was. I am very happy with the whole event, and thank everyone concerned.

We were thrilled to find a company that would let us pick our own (sustainable) materials in a custom size. Thank you!

I have had custom cuts and I am even using some of the runners on my vintage speed boat.
Super company to deal with!

I wanted a jute rug, Decided on sisal instead. Plenty to choose from. Very, very happy w/ a gorgeous and "Perfect" sisal rug. Nice price and great quality.

Highly recommended!

I ordered 3 rectangular rugs of same material and pattern. Left clear instructions on my original order. The rugs' pattern did not follow the same direction. And they are not willing to offer any solution.

I love my new hall runner. The hallway is narrow, so the rug dimensions had to be just right. ThePerfeectRug gave me exactly what I asked for, so now I have a beautiful wool runner that will last for years!

I have ordered from this company twice and have been pleased all the way around.

I've been waiting over two months for my rug. They shipped it to the wrong part of the country. I tracked it down through the freight company myself because the people at Perfectrug do not return calls as promised. I think my rug got shipped back to perfect rug and should be coming my way but I have received no updates from the company. I asked to cancel my order but was told no. Meanwhile, they have had my $1,200 for months and I have nothing to show for it. Find a different custom rug company!

I placed an order in April for 2 custom sized small runners. Estimated delivery was 2nd week of May. I emailed them on 5/31 to inquire and was told I would receive a shipping notification by end of that week or early following week. No shipping notice has been sent to date. Additionally no response to the 2 follow up emails and voicemail left with customer service. It is now mid June and I still don't have my order. I will be contacted my credit card company as they charged me in full back in April so I will have to go through a process to get my money back on a statement that is now 2 months old and already paid.

There are still supply chain issues...agreed but no need to charge my card until order is complete and shipped. Took over a week from initial estimate to ship...very slow...not a good experience

My rug is the first wool rug I have owned, and I regret purchasing the wool. I have owned this rug for several months and I'm still picking up wool tumble weeds. I wish I had know what to expect. I do not have a problem with the customer service. The size was perfect.

Rug met ALL specs PERFECTLY! We are loving the rug. Recommend you always take the time to wait for samples in order to have a successful experience like ours.