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ThePerfectRug Reviews Summary
ThePerfectRug has a rating of 4.3 stars from 472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention customer service, custom size and long time. ThePerfectRug ranks 28th among Home Decor sites.
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We are so pleased with our plush, custom rugs from The Perfect Rug Company. They were cut and sewn to perfection and fit perfectly. Excellent!
I am happy with the rug i ordered, it exceeded my expectations in quality but it took a long time to get it. Mike P
Great choices Shopping process so easy Free, multiple samples big plus
Found it. Ordered it. Received it. Each phase was easy and just what I wanted.
Who knew one could order a custom sized rug? I love love love this!
Great selection, great variety of colors, sizes, and textures, was able to order free samples before ordering rugs.
While I am ultimately happy with the product received, I am very unhappy with the service that I received. ThePerfectRig.com delayed my order by over a week and did not honor the order timing provided on their website. In addition, the communication from ThePerfectRig.com was terrible and I had to call numerous times to get my order updates. When calling, whoever was picking up the phone for ThePerfectRig.com was always clearly unhappy that I was calling to get my order status. While they were never rude or unprofessional, they always seemed annoyed that I was inquiring about why my order was delayed.
We purchased two separate carpets to put along our hallways. They are 3'x9' and 2.5'x16', so they were both custom size carpets and we got the non-skid liner to go under them, totaling over $800. The material is nice and soft and the borders are neat. We purchased the Subtle Touch / Simply Taupe and Serged Border Tobacco material for both of the carpets.
Tried to contact a few times and never got a response. Tried email twice and the online chat.
I had The Perfect Rug send me a variety of rug samples from which to choose. I received all of those samples and was able to make my buying decisions on that basis. It turned out to be a very efficient and cost effective way to proceed.
Hoping this rug will lay flat. I have placed heavy items on top to help (it's been 3 days) and there is still some buckling. For the price, I prefer not to compromise complete satisfaction.
Very nice selection of colors, can't wait to see my free samples
Very pleased with my purchase.
Quick delivery and very satisfied with samples.
Excellent
Once placing the order, TPR pretty much went dark. The rugs are great, but we had no idea when or how the rugs would get to us.
I want a unusual size runner to place between my kitchen island and cooktop area.
Delivery took a very long time (about a month!) However, the products were worth the wait.
Website was easy to follow, selection of materials was extensive, being able to add a latex antislip backing was a big plus. Prices are not cheap, but then neither is the finished product, we are happy with this custom rug purchase.
Great service. WOuld be beneficial to have more information regarding the delivery timeline.
From the business
Design your own custom sized rug including runners, in natural fiber Sisal, Jute, Seagrass and other quality rug materials.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members