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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easily to put up and looks contemporary and elegant on our gazebo. It protects our furniture and also allows us to use the gazebo in all weathers.
We asked for custom order with no grommets at the bottom and that was simple and easy to do. Brilliant company thank you
I used the made to measure service, which was very simple. Went for the Velcro option as great for sides and top of enclosure. (Pinned the top in) Quality is excellent, as was the price! Highly recommend
Hey Andy! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fabrics don't make sense.
What's listed as their best fabric in one place on their site is the same name as the 2nd best fabric when you order. So which one do you get? Who knows? Customer service line doesn't have a clue. Requested a swatch to try and help but that doesn't help at all as again the names don't correspond.
As they don't seem to be clear on what fabric you get I ordered from elsewhere.
Good luck if you decide to order from here.
Hi Matt, We sincerely apologize for the confusion caused by the fabric information on our website. We completely understand how unclear or inconsistent details can create uncertainty when placing an order.
Please be assured that we are already working with our web and product teams to ensure all fabric descriptions, warranty details, and swatch kit names are perfectly aligned across the site for a clearer shopping experience.
Your feedback is extremely valuable and has been shared directly with our quality and technical teams for review. We truly regret losing your confidence this time, but we hope you’ll consider giving us another opportunity in the future — we’re committed to making your next experience seamless and transparent.
Quite a long wait for the cover to be delivered. I didn't realise that it was coming from India otherwise I would not have ordered it. It looks smart and the elastic pulls help keep the cover from moving out of position. Only used for a couple of days and it does not appear to keep the table totally dry, not optimistic that it will be fit for use.
Hello Pamela, we are sorry for the inconvenience caused to you. On the product page of the Standard Size Round Table Chair Set Cover, it is mentioned in the material specifications that the Cover Rite material is water-repellent. As also stated in our FAQ section, there is no 100% guarantee that the covers will be completely waterproof. However, you can use air bags under the cover to help water run off easily. Moreover, all our covers are manufactured in India, and this information is mentioned on our website for customer reference. If you have any other concerns, please feel free to contact us.
Great bespoke service where we could measure and order on line, product came as expected and fits perfectly and does the job well whilst looking neat
Hey Claire! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Helpful customer service who confirmed that no job was too small for them. Easy to order and resulting cover is perfect for my needs.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Website does not specify if a job is too small so I had to call customer service to enquire. However, all was clarified and then easy to order. I needed a custom cover for my microscope.
We have a garden seat made from a whisky cask, there are lots of distilleries around where we live. It needed a waterproof cover so it can stay outside on the veranda over winter. Ordering was easy, and the product is robust with covered vents to deal with moisture build up inside the cover from condensation. A good product well thought out.
Hey Cherry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good customer service excellent communication item arrived quicker than expected delivery date. Will buy from again. Excellent value for money.
Hey Andrew! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy service.
Make sure you read the guidance on sizing as the cover was made as per guidance with a tolerance.
Happy Covers & All checked sizing wirh me before manufacture, shows they want to get their product right for the customer đź‘Ť
Hey Philip! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy on-line ordering and fast delivery for a made to measure product. Strong materials and perfect panels to give extra protection to our gazebo and make it a cosy space in bad weather, love the clear panels option. Also stops the neighbours cats from sleeping in there! Good value, quality product.
Hey Connie! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered and paid for five swatch samples. Have only received three so far. Have been promised that someone will look into this for me, but not heard anything after this.
Hi Robert, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Absolutely fantastic, the quality is good communication is good and delivery is quick and the price i would say is very reasonable all in all very happy and highly recommended
Hey Phil! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When we originally ordered this bbq cover we opted for a simple design. We were contacted by the company to provide further measurements, which we did. We were contacted a few more times after for either more measurements or confirmation of design. I will say, do persist with this as what we received was perfect and I would definitely recommend the Covers & All.
Hey Kerry! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good, speedy service and the check back via email with the dimensions and diagram (like getting a printing proof) gave great confidence that the company cared about getting it right.
Hey Paul! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Communicating with you re the specification was a nightmare! Automatic emails were sent with no regard to my previous emails to you.You need to improve your customer care process and ensure your communication is relevant to the specific order.
Hello Martin, thank you for your feedback. We are glad to know that you are satisfied with the product. However, we are sorry to hear about your disappointment with the process and service. We will certainly consider your feedback to improve the customer experience.
One chain was missing and I feel that this should have been replaced straight away, instead I was asked to privide a video of packaging etc which will not show something that wasnt there. Also no instructions were included
Hi Neil, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Excellent customer service and kept well informed throughout. Tough and stylish panels to winter proof my outdoor kitchen. Being able to customise to fit was a real bonus. Would highly recommend.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy website with good customising options.
Took quite a while to get what I was wanting, however when received my wheel cover it exceeded my expectations. Quality 100%, logo print 100%
Hi Paul, Thank you so much for sharing your feedback. We’re sorry it took longer than expected for your order to reach you, but we’re very glad to know that the wheel cover exceeded your expectations and that you’re pleased with the quality and print. Your feedback is truly appreciated and will be noted to continue improving our service. We truly appreciate your patience and your kind words.
Finding weatherproof covers to fit items of various sizes can be difficult. After stumbling across the Covers & all site during a google search, the rest was straight forward. The guide to adding measurements was simple and the check boxes for style and design thereafter were easy to follow. The final product is great - fits well, looks good. Time will tell how weatherproof it is.
Hey Sandra! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Probably would not have purchased without the discounts made available but having purchased other items before thought these be the best value for money against cheaper options. The orders were swiftly processed and delivered ahead of expected date. Good product all round.
Hey Graham! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Natalie! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!