The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
After finding out the sail I ordered was made incorrectly... I highlighted this to the team with supporting evidence and still they have not dealt with my issue. You can only get through to a call centre and not the actual resolutions team.
Great communication with company was fully informed on updates & delivery of the product Very happy with my purchase Looks good & fully waterproof No flapping around in the wind it's solid in place! Love it Thanks
Hey Lee! Thank you so much for your kind words!
We're thrilled to hear that you're happy with your purchase and that the product meets your expectations in terms of quality, fit, and durability. It's great to know that the cover is holding strong and staying put—even in windy conditions!
We also appreciate your recognition of our communication and update process. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Good communication, especialy around the checking of measurements. The meterial used for the covers was of good quality and finished to a high standard. I have ordered several covers over the last few months and have been very pleased with the covers.
Hey Robert! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Bought three custom made small tarpaulins for use as blinds on a wooden hexagonal gazebo and they're perfect. Great colour (beige), super quality, great price and prompt delivery. Will definitely use them again.
Hey Michael! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I found your service to be fast, reliable excellent quality. The cushion covers have been used outside on my roof terrace each summer for the past couple of years and still look like new. I have since bought some more and again and very happy with them.
Hey Michelle! Thank you for your feedback! We're truly honored to have you as a repeat customer and thrilled to hear that the cushion covers have stood the test of time—even with regular use on your roof terrace. It's great to know that you've returned for more and are just as happy with your latest purchase. Your satisfaction and trust in our quality and service mean a great deal to us. If there's anything we can do to assist you in the future, please don't hesitate to reach out.
Website easy to use and last time you provided outdoor cushion covers they were great and are still like new 2 years later
We were honestly really pleasantly surprised when we received our covers. The workmanship and material were brilliant as well as the colour, quality zipper and water resitant. Garden bench looks great. We are getting a lot of complements. Just need this rain in London to stop now.
Hello! Thank you so much for your wonderful feedback! We're absolutely delighted to hear that the covers exceeded your expectations and that you're impressed with the workmanship, material, and overall quality.
It's especially great to know your garden bench is getting compliments—it sounds like a beautiful setup (if only we could do something about the London rain!). Your satisfaction means a lot to us, and we're so pleased to have been a part of your outdoor upgrade. If you need anything further, we’re always here to help.
Purchased online, received confirmation of my purchase and advised item would arrive in three days. My item did not arrive and the site has no contact details to chase. Out of the blue I then received an email to advise my item was out for delivery and a date as to when I should receive it. It then arrived and the Product is great! So rocky start, but worth the wait, thank you. I would order again.
Hey Willie! Thank you for sharing your experience with us. We sincerely apologize for the initial lack of clarity regarding your delivery status—we understand how important it is to have timely updates and accessible support. We’re currently working to improve this aspect of our service. That said, we're thrilled to hear that your item arrived safely and that you're pleased with the quality of the product. It’s wonderful to know that, despite the rocky start, you feel it was worth the wait and would consider ordering from us again.
I purchased a 2m x 1.8m cover with webbing and eyelets - primarily as a cost effective temporary solution to gauge required size before ordering up from one of the boating industry suppliers. The quality of the cover is that good that it will now stay in place as my permanent cover. It recently held up during a 10hr sail in 25knot winds - without any degradation to the eyelets nor webbing strips.
Very very impressed with this product.
Hey Keith! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Covers & all told me it would take a couple of weeks to be made and sent and they were spot on.
Fed Ex also kept me informed of the delivery date and when to expect the cover.
Which was also spot on. Thank you.
Hey Tony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is my first choice for the heavy duty, water resistant covers I needed for my garden sofa seating. Measurements were exact to specifications, with good quality, heavyweight zippers. Very happy - again.
Hey Julie! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Difficult to remove the basic £19.99 insurance I didn't want, or need and couldn't see very clearly how to remove.
Really pleased with the cover we've bought for our Honwave boat. Never seen such a weather resistant fabric and it fits like a glove. Our only disappointment is the style of strap that is provided to secure the cover which we find a bit difficult to tension when on the boat. We have to crawl underneath the boat to do this.
Hey Simon! Thank you for your kind review! We're delighted to hear that the cover fits your Honwave boat perfectly and that you're impressed with the quality and weather resistance of the fabric. We also appreciate your honest feedback regarding the strap style. We understand that ease of use is important, especially when securing the cover, and we’ll be sure to share your comments with our product team as we continuously look for ways to improve our designs. Thank you once again for your support—we hope the cover continues to serve you well for seasons to come!
We needed a waterproof cover for new to on our yacht. The cover came fairly quickly and was as I hoped. It does not fit fully around the bracket that holds to to bulkhead as it attaches to back at the top. Details as to how cover was going to fit around fixings would have been useful
Hey Phillip! Thank you for your feedback and for choosing us for your yacht cover. We're pleased to hear that the cover arrived quickly and met your expectations in terms of quality. We truly appreciate your suggestion regarding additional detail about how the cover would fit around fixings and brackets. Your input is invaluable, and we'll certainly share it with our design and content teams to help improve clarity for future customers. If you ever need adjustments or have specific fitting requirements, our team is always here to assist.
I have ordered two covers for my outside cooking setup. They are fantastic covers and fit perfectly. I allowed an extra 10mm oversized on all sides just as a precaution this made then a snug fit. Well worth the money and delivery time very good as they were made to order.
Hey Adam! Thank you for sharing your positive experience with your outside cooking appliance covers! We're delighted to hear that they fit perfectly and that the extra 10mm allowance worked out well for a snug fit. We’re glad you found the covers to be fantastic and worth the investment, and we appreciate your kind words about our delivery time and made-to-order process. If you need any further assistance or additional covers in the future, we’re always here to help!
They web site is very easy to use, and easy to order. I have not had any problems with ordering from them and have ordered three covers from them and all custom made.They keep you well informed about the delivery of the covers and when they are going to be delivered.
Hey Daphne! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
This is the third cover we have ordered from you, and been pleased with the last two.
Found Cover & All via search and felt their barbecue covers looked good quality. Followed clear instructions on their website and was pleased with prompt delivery and a robust product that should really last.
Hey Marc! Thank you for taking the time to share your experience with us. We're delighted to hear that you found us through your search and were impressed with the quality of our barbecue covers. It’s great to know that the instructions on our website were clear and that your order was delivered promptly. We take pride in providing durable, long-lasting products, and we're glad to hear that your cover met your expectations. We truly appreciate your support and look forward to serving you again in the future.
Decent fit - slightly oversize, but snug up nicely. Material feels quite sturdy - only time will tell I guess, but happy so far.
Hey Rob! Thank you for taking the time to share your experience. We’re glad to hear the covers have a decent fit and that you find the material sturdy. We appreciate your patience as you put them to the test over time. If you notice anything or need assistance with fit or care tips, please don’t hesitate to reach out.
The covers arrived and were little on the small side of our measurements, with a few loose threads. The weight of material (Olefin) is lighter than I expected. However, we were satisfied with the 'look, the ease of purchase and the speed of the delivery (From India). My concern is that the label states 'Flammable'. These are outdoor cushions, and we have a fire pit, BBQ, visitors who smoke, etc, I paid nearly £200 for 8 covers... If wanted flammable covers, I would have bought them for a fraction of the price from Temu / Shein!
We have been looking for a while for a cover to protect our four plastic fan chairs, when stacked. Plastic covers don't seem to be the right size. Then my husband came across Cover & All UK. One of the standard size covers is perfect, but it's also good to know that they wil make custom fit ones if required.
The delivery took a little longer than I usually expect, but when the item arrived, it had been packaged very well and appeared to have been sent from India, so that explained the slightly longer delivery time.
I am extremely pleased with my purchase. The material appears to be very hard wearing, and the colour is nice.
I would not hesitate to order from Cover & All UK again, as well as recommending them to others.
Hey Fiona! Thank you so much for your detailed and positive feedback! We’re delighted to hear that you found the perfect cover for your stacked plastic fan chairs — and that our standard size worked so well for your needs. It’s also great to know that you appreciate our custom sizing options and the durable quality of our materials. While we understand the delivery took a little longer than expected, we’re glad the packaging and product quality reassured you — and yes, with manufacturing units across the globe, some shipments do come from overseas. We truly appreciate your support and recommendation, and we look forward to assisting you again whenever you need another high-quality, custom-fit solution.
The whole experience from placing my order to receiving and installing the product was excellent. I also contacted customer support with a question and this was answered immediately.
Hey Mike! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great product - easy to measure using the company's guide - the seat cover arrived well packaged is good quality and it fits our campervan bench seat perfectly.
Hey Linda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Lee, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.