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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Responsive staff, checked my measurements a number of times. Good quality product and it fits perfectly. I will be buying again.
Very poor customer service for such shoddy goods, boiler plate responses and no real customer engagement
Hello Charles, we sincerely apologize for the inconvenience caused. As we can see, our team has contacted you and provided a replacement for the product. If you have any other concerns, please feel free to contact us.
Having a cover like this that fits the table perfectly, and can be removed and put back on in moments is so much better than the cumbersome cover we have for the winter. I measured the table exactly, and I probably ought to have allowed a little bit of 'give', but it's absolutely fine…. Fits like a glove. I was worried the corners would fail being so tight, but so far so good! Only issue is that it came from India… not my most environmentally friendly purchase unfortunately.
Hey Julie! We are delighted to hear that you are pleased with our product. As per your concern, we have mentioned on the website that all our covers are manufactured in India. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This was the best value I could find with a range of customisable options. The finish is excellent & exactly what I was after. Colour range is better than others looked at. Would definitely buy again & recommend to others.
Hey William! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to enter details & good options available.
Hey Clare! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
There was no hassle at any stage during the process- will definitely use again.
Hey Uel! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Excellent service as alway. The designer came back to me on several occasions to make sure the cover fitted my pizza oven perfectly. Great quality, perfect fit, great service and quick delivery.
Hey Graham! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The process simple and intuitive, service first class, set expectations and kept to them, product precisely what we wanted - cannot fault any part of the whole.
Hey Tim! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very simple, enter measurements and colour and all done!
I contacted Covers and All about the issue with the oversized sail, mentioning the misleading information on the website, but all I got back was "It's not our fault ". I contacted them again noting my disappointment and their lack of accountability for the misleading information, the reply then was to reorder and they would give a 25% discount, which was actually available to anyone. I advise them of the somewhat empty offer, to which they said they would give an extra £35 of store credit. I cannot bring myself to spend more money with a company that cannot accept accountability for their misleading information.
Hi Simon, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Beautifully sewn, perfect measurements. Very happy with product. Will use company again.
Hey Madeleine! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Royston! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Found the company online, after comparing different sites, this was best for price, choice of colours and custom fit. Very pleased with customer service and my purchase, kept me informed of delivery date etc. Would definitely recommend.
Hey Karen! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
While I was checking my measurements were correct kept going back to start which was frustrating. 🙂
I found this great in principle but lengthy and although responses resulted in a product that is good the actual communications were drawn out and I got the impression from the responses that language may have been the thing that created the delays, as many time my words were not understood and many times I found that I had to repeat the comments in further comms
Hi Chris, Thank you for sharing your feedback. We sincerely apologize for the delay and the repeated clarifications required during the design process. We value your time and regret any inconvenience caused by the drawn-out communication and misunderstanding of your inputs. Your feedback is valuable, and we will work with our team to improve clarity and efficiency in communication so that future interactions are smoother and quicker. We’re glad to know that you are happy with the final product and appreciate your patience throughout the process. We look forward to serving you again.
Excellent service and product, highly recommend. The cover was a perfect fit.
Hey Carl! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I gave you precise dimensions with a cut out in the corner, what you supplied was a rectangle with no cut out. It was also 4cm narrower than the supplied width.
Hello Simon, we’re sorry for the inconvenience caused. It appears that no cutout requirements were included with your order, so it was processed according to the dimensions provided, along with the standard size variance mentioned on our website. However, our team has reached out to you via email and offered a replacement of the cover under the Assurance Plus program.
They were very good at making sure the measurements were correct before starting to manufacture our covers. Would recommend this company.
Thank you, Keith, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I erroneously submitted the wrong dimension for my parasol covers and telephone customer services as soon as I realized. The product had already gone off for production, but the sales. Manager was able to contact the factory and make sure they had the right dimensions. Brilliant. I was so relieved👍. Thank you
Thank you, Peter, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Order actioned well cover is excellent but unfortunately wrong size
Hi Gary, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Only had them a few days but so far so good. Cushions fit well and look nice. The customer service was spot on. We had trouble with the couriers and the company went above and beyond to help us. Rare these days. Thank you.
Hey Lyndsey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Online measuring system easy to use, with communication from Covers&all throughout the process. Very happy with the product, would use again
Hey Peter! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Alister! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!