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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Excellent customer service and kept well informed throughout. Tough and stylish panels to winter proof my outdoor kitchen. Being able to customise to fit was a real bonus. Would highly recommend.
Easy website with good customising options.
Took quite a while to get what I was wanting, however when received my wheel cover it exceeded my expectations. Quality 100%, logo print 100%
Hi Paul, Thank you so much for sharing your feedback. We’re sorry it took longer than expected for your order to reach you, but we’re very glad to know that the wheel cover exceeded your expectations and that you’re pleased with the quality and print. Your feedback is truly appreciated and will be noted to continue improving our service. We truly appreciate your patience and your kind words.
Finding weatherproof covers to fit items of various sizes can be difficult. After stumbling across the Covers & all site during a google search, the rest was straight forward. The guide to adding measurements was simple and the check boxes for style and design thereafter were easy to follow. The final product is great - fits well, looks good. Time will tell how weatherproof it is.
Hey Sandra! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Probably would not have purchased without the discounts made available but having purchased other items before thought these be the best value for money against cheaper options. The orders were swiftly processed and delivered ahead of expected date. Good product all round.
Hey Graham! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use tool for putting dimensions into, product arrived earlier than expected and with the bad weather has been tested but showed it performs well. Would by from them again. Well I actually am because I have other garden furniture that needs covering.
Hey Peter! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Everything was easy- ordering, keeping updated on delivery, and fitting. Quality table cover, fits perfectly to protect wooden table over winter
Hey Ivan! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good experience but you have to guide the design team. I ended up making a cardboard mock up to check the design was OK.
Hey Conwyn! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Product has still not been seen, it has been delivered to a local shop awaiting pick up. I had to chase to find out where the parcel is?
Hi Paul, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
It was simple and straightforward to enter the measurements into the order form but until the cover actually arrived I was nervous that I'd put the right ones in. Thankfully it fitted perfectly.
Hey Linda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent product at an excellent price. Easy to order, and arrived as stated. I have these as weather proofing sides for my pergola. I'd definitely recommend
Hey Lyndon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When buying made to measure items, "taking measurements" is often the recipe for disaster. This company go out of their way to ensure a correct fit -- very pleased with their help, guidance and service. This is the second product we have purchased, the first being a canopy last year. Again, excellent service.
Thank you, Alan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Easy to follow instructions have used your co. Before very pleased
Highly recommend buying these, made to measure, fit perfectly, can now sit outside even when weather isn't great, lovely, warm and dry. Even good in windy weather as weighted down. Well worth the money.
Hey Alison! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Purchased 3 curtains for gazebo fantastic quality
I was most impressed that before commencing the work I was sent a drawing of my request to make sure that the measurements I had provided were correct. A very good safeguard.
Thank you, Zillah, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Covers arrived in good time and I'm really pleased with the quality and fit. I had originally measured my chairs incorrectly, but covers & all picked this up, queried it and corrected it and everything is perfect.
Hey Jane! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cushions I bought exceeded my expectations. Customer service wasn't great when I had questions, probably due to a language barrier. But the products were great. Also shipping was quick, just don't ask too many questions. Thank you.
Hey Carl! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am genuinely disappointed to have to write a negative review for Covers n All. I have previously purchased two very straightforward covers for a barbecue and a table, which arrived in good time and to a very straightforward specification. In other words is a very difficult to get that wrong - and they didn't. Since then I have made an order For two garden seating areas and an egg chair. Despite this being purchased 3 months ago, I am still waiting for the cover for the egg chair with no sign of this arriving - nor do they seem to care. In terms of the seating area, there has been over six weeks worth of back-and-forth on the measurements for this. And they are still got it badly wrong. There has been mishandling of funds and credits and so much back-and-forth that I should almost be salaried for the total up the number of hours I have spoken to them. No one cares that I've spent thousands with them as a previous customer. They profusely apologise over and over again about not much really - and with no real action or nobody to take a hold of the situation and sort it out - zero leadership in an Indian call centre. Overall the material for the cover is good, but customer experience and customer service is terrible. As a consequence, I will not be using this company again and They have lost an advocate for sure. Meanwhile, I will wait for my egg cover to arrive, it doesn't matter that I have called them six times in the last two weeks to ask why hasn't arrived yet. I have no faith it will get here for the winter. Be warned.
Hi Raja, We are very sorry for the experience you have had and for the repeated delays and inconvenience caused. We truly regret that despite your past orders with us being smooth, this one has involved so much back-and-forth and has left you feeling let down. We do want to assure you that your recent order has now been packed and is ready to ship. As soon as it is dispatched, you will receive the tracking details directly. Your feedback is very important to us, and we will be sharing it with our team to help improve both our processes and communication. Thank you for taking the time to share your experience.
Easy to measure and order online with explanations and drawings showing the item to be covered. Took a little longer than I thought but worth the wait as they fitted perfectly first time and are really well made. Lots of little details that show they are made properly.
Hey Adelle! Thank you for sharing your experience! We’re glad to hear that the measuring and ordering process was easy and that the covers fit perfectly and met your expectations in quality. We truly appreciate your patience with the delivery time and are delighted it was worth the wait. Your kind words mean a lot!
I was very pleasantly surprised by the service, the quality and, the turn-around time.
Hey Margaret! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Tricky chairs to Cover. Several Emails later and a few days delivery from
India and I had some first class covers.
Thank you, Daniel, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
From ordering online to delivery everything was very easy. The made-to-measure section was simple to understand and ordering was no problem.
Delivered in the timescales given, well made product in quality materials and reasonable price..
Hey Noelle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!