Overview
Cover & All UK has a rating of 4.7 stars from 13,665 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cover & All UK most frequently mention good quality, excellent service and quick delivery. Cover & All UK ranks 2nd among Home Decor sites.
Instant Feedback
Highly delighted and would recommend to friends. Excellent quality, easy to to order and delivery was earlier than stated
I couldn't seem to find many options for the right sized spare wheel cover for my new trailer and stumbled across Covers & All on eBay initially. I provided the wheel sizes and choose a colour and about 2 weeks later it was delivered. Very pleased with the service, price and quality of the cover. Would definitely recommend them.
Hey Robert! Thank you for sharing your experience! We're so glad you found the right spare wheel cover for your trailer and that you’re happy with the service, price, and quality. It’s great to hear that Covers & All could provide the perfect solution for you. We truly appreciate your recommendation and look forward to assisting you again in the future!
I gave precise measurement's due to been in engineering and you said you allowed 50mm on top of what I gave you but it is still very tight and I don't expect it to last as long as I would hope
Hey Chris! Thank you for sharing your feedback, and we’re sorry to hear the fit wasn’t as expected. We understand how important precision is—especially with your engineering background—and we truly appreciate the details you provided. To assist you further, we kindly ask you to raise a ticket from your account so our team can review the specifications and work toward a resolution. Looking forward to resolving this for you soon!
Ordering is straightforward and choices of materials and options are excellent. The only thing I would like different is the "leeway of up to 5 cm" that is added to all measurements. I understand the reason but wish there was an option to order exact measurements if needed - because what does "up to 5 cm" mean?
Hey Ole! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Excellent product. Well built and super strong. Slightly disappointed that there were only 4 grommet holes as I'm sure the original picture from the website showed far more. However, unsure if this was an error at my side.
Overall satisfied with product.
Hi Tommy, Thank you for your positive feedback! We're thrilled to hear that you're satisfied with the overall quality and strength of the product.
Regarding the grommets, we do offer different options for the placement and quantity of grommets on our website. It’s possible that the option you selected had 4 grommets, but we certainly understand how this might differ. If you need further assistance with any future customizations or orders, we’re happy to guide you through the available options.
Please don't hesitate to reach out if you have any further questions or need assistance. We value your business and are here to help!
I ordered the cushion covers on the 31st march. I also paid extra for delivery on the 12th Aprill. You have only sent me 1 email after I had to complain about delivery. No communication to let me know if and when Im going to receive my delivery
Hi Paula, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Initially had issues trying to order the cover via the website due to applying insurance everytime I went to the payment section but finally managed to get it for the advertised price. Delivery was late, with the customer service team simply advising me that it's not their fault but the delivery company so, basically take it up with them!
Once my order finally arrived, it's a great fit and really good quality!
Hey Thomas! Thank you for your feedback—we truly appreciate it. We're sorry for the issues you faced during the ordering process and delivery delay.
As a valued customer, We’ve submitted a shipping refund request on your behalf. It will be processed within 2 business days, and may take up to 7 business days to reflect in your account, depending on your bank. We’re always working to improve, and your feedback helps us do just that. If you need anything else, feel free to reach out!
Order cancelled "due to inactivity on my end" - no follow-up, no heads up before cancellation. I'm now told I need to start a new order from scratch and all the time spent exchanging with the desing team (often to provide duplicate measurements…) is wasted. Four months on, I'm still out of pocket and do not have my product. Poor experience and very frustrating. Second time around just as complicated, 3 months to get a simple design done. Upon approving the design and settling the outstanding amount on my order, I was sent an invoice with the « old » (supposedly deleted) design. Had to call to confirm they were using the right design. The next day, I got an email saying I had an outstanding amount to pay, representing a 20% increase in price! After being told 6 times that it was because of a change in the fabric (which had in fact NEVER been changed), a manager finally admitted to an administrative mistake and after recalculating the price sent a link to pay a small amount (which was never explained). The FOLLOWING day, I received another email for another payment representing a 25% increase. In the end, this was reduced by half but I still had to pay it and kept in getting the sale baseless justification. I now have the product and while it looks ok, it feels grossly overpriced. I'm not sure it will last the « guaranteed » 5 years and am not looking to enforcing the guarantee
Hi Jean! Thank you for your feedback, and we're sorry to hear about the issues you experienced. To ensure accuracy for custom orders, we often need to confirm measurements multiple times. When we don't receive a response for an extended period, the system may automatically close the order and issue a store credit. We can see that you've placed a new order using the store credit, and we are committed to processing it as quickly as possible. Your experience is important to us, and we’re always working on improving our processes to avoid such issues in the future. Thank you for your patience, and please reach out if there’s anything further we can do to assist.
I loved the idea of a made-to-measure cushion cover and being able to share a photo of my bench. The ordering process started well, but communication was poor and the online system didn't work properly. When the cover arrived, the material was much harsher than expected and badly creased. Sadly, I won't be using it or ordering again.
Hello Libby, we sincerely apologize for any inconvenience caused regarding the process and communication. We strive to make the experience simple and easy but recognize there is always room for improvement. Your feedback is valuable, and we will certainly consider it to enhance our service.
Regarding your concern, the material was shipped as per the specifications listed on our website. Since it has a TPU coating, it may feel slightly harsh. However, we offer a free material swatch kit on our website, allowing customers to review the material before ordering.
Additionally, due to the nature of the product, creasing is unavoidable, and since each order is custom-made, standardized folds are not possible. However, the creases will naturally loosen over time with use. We truly appreciate your feedback and will take it into account to improve the customer experience. We're pleased to hear that you appreciate the concept of a made-to-measure cover!
I was supplied with the wrong brackets to install my roller shade and to get this through to the customer service team was very trying and frustrating. I am still awaiting the correct brackets to be supplied and mean while I have a £500+ shade I can not use.
I am not happy!
Hey Barrie! We sincerely apologize for the frustration you've experienced with the incorrect brackets for your roller shade. We understand how important it is to receive the right components, and we regret any inconvenience this has caused. We want to assure you that our customer service team has already processed a reshipment for the correct brackets, and they will be sent to you as soon as possible. We appreciate your patience as we work to resolve this issue. If you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to ensure everything is taken care of.
Good feedback and involvement in the process for construction of a custom BBQ grill cover. Lots of questions asked of me to ensure that it was right first time.
Hey Robert! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Goods arrived were not as described on not what I ordered. I set out my complaint in an email on the 11th March and after trying to explain to five different people over 90 minutes, one call was 60 minutes alone as I was passed from person to person, only to be receive an email on the 15th March which only which did not resolve the issues.
Hello Alex, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Product didn't arrive, they couldn't be bothered that it didn't arrive or offer a refund - only try and charge me 60 percent of original price for a replacement
Hi Jim, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very very pleased with the wheel cover I ordered for my campervan. The sizing was easy and the fit was perfect. Good quality fabric and I paid a little extra for custom lettering which looks fab. Highly recommend company and rapid service.
Hey Tony! We’re thrilled to hear that you’re very pleased with your campervan wheel cover! It’s great to know the sizing was easy, the fit was perfect, and the quality met your expectations. The custom lettering sounds fantastic—we're glad you love it! Thank you for your high recommendation and kind words about our service. We truly appreciate your support and look forward to assisting you again in the future.
The specification was pretty easy and I got a bespoke plan with my dimensions before I gave the go-ahead. The cover was made and sent from India, not the UK, but the delivery was quick and everything was fine.
Hey David! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We are absolutely thrilled with the covers. The quality is amazing and they look fantastic. They also fit perfectly. We couldn't be happier.
Hey Stu! Thank you so much for your incredible feedback! We're absolutely thrilled to hear that you're happy with the covers. It’s fantastic to know the quality, fit, and look exceeded your expectations. We truly appreciate your support and look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out!
Many covers fall apart after a couple of years usage. Although buying a custom-made cover like this is more expensive, I expect it will prove to be worth it.
Hi Ryan, Thank you for your feedback! We completely understand your concerns, and we’re confident that the custom-made cover you’ve purchased will provide the durability and protection you’re looking for. While custom products may have a higher upfront cost, they are designed to offer superior quality and longevity.
The delivery turned up very swiftly. Unfortunately the covers are oversized and although do a job they do not look made to measure.
I bought an oval garden table cover last year which fitted perfectly.
Hey Brendan! Thank you for your feedback. We're glad to hear that your order arrived quickly, but we're sorry to learn that the covers are not the perfect fit you expected. Please rest assured that our team will reach out to you shortly to investigate the issue and address your concerns.
My only concern when ordering was that I had got the measurements for length and width the right way round.
Hey Val! Thank you for your feedback! We're thrilled to hear you're a happy customer. We understand how important it is to get the measurements right, and we’re glad that everything worked out for you. If you ever have any doubts or need assistance with future orders, don't hesitate to reach out – we're always here to help!
Awful. No communication or help whatsoever. Not what I ordered / expected and unable to return so have had to swallow my money. Thanks
Hi Megan, we're sorry for the inconvenience you've experienced. We always strive to deliver products exactly as per the order details received, and it’s unfortunate that you’ve encountered an issue. Please rest assured that our team will be reaching out to you shortly to address your concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ave! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!