• Tuckernuck

Tuckernuck

Overview

Tuckernuck has a rating of 3.9 stars from 1,790 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tuckernuck most frequently mention customer service, great quality, and return process. Tuckernuck ranks 29th among Women's Clothing sites.

  • Service
    169
  • Quality
    656

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.3%
Positive
3
Neutral
0
Negative
8
See all photos

What reviewers want you to know

Positive highlights

  • Thankfully the return process was very smooth and easy!
  • Easy online shopping experience, more details in the measurements for us taller girls would be great!

Critical highlights

  • Overall my experience with customer service from previous orders is negative.
How would you rate Tuckernuck?
Top Positive Review

“Outstanding site”

Katherine B.
3/6/24

Quality clothing, great styling for all ages, free shipping and returns, very fast shipping. I may be on the older side but at 73 you don't have to look old. I get compliments on everything I wear from Tuckernuck everywhere I go! My go to shopping site!

Top Critical Review

“Wrong dress was sent!”

Colleen M.
12/6/23

I ordered a cocktail dress from Tuckernuck for a work Christmas party. I paid for expedited delivery to be sure it arrived in time. It arrived in time, however, they managed to send me the wrong dress. A hideous dress arrived.I then spent 45 minutes on hold and my call was never answered. Someone finally answered me using the chat feature. Even this took almost an hour. Very disappointing and frustrating experience. It has yet to be resolved and you can be sure I will be reluctant to use this company again.

Reviews (1,790)

Rating

Timeframe

Other

Reviews that mention popular keywords

return process (43) customer service (242) shopping experience (28) return policy (18) quality clothing (21)
Thumbnail of user colleenm802
1 review
2 helpful votes
December 6th, 2023

I ordered a cocktail dress from Tuckernuck for a work Christmas party. I paid for expedited delivery to be sure it arrived in time. It arrived in time, however, they managed to send me the wrong dress. A hideous dress arrived.I then spent 45 minutes on hold and my call was never answered. Someone finally answered me using the chat feature. Even this took almost an hour. Very disappointing and frustrating experience. It has yet to be resolved and you can be sure I will be reluctant to use this company again.

Service
Value
Shipping
Thumbnail of user mollyk126
1 review
0 helpful votes
December 21st, 2022
Verified purchase

The mother jeans fit great but one of the legs was longer than the other, they were the cut off style.

Thumbnail of user stephaniem3018
1 review
0 helpful votes
January 11th, 2023
Verified purchase

I have not received my order. I cannot review because my item is not here. It said it would be here 5-8 days after placing the order

Thumbnail of user virginiar841
1 review
0 helpful votes
September 21st, 2022
Verified purchase

I returned my purchase on August 11 and today is August 22 and I have not received my refund

Reason I chose this business:

Like the styles

Reason I chose this product:

Liked the style

Quality
Thumbnail of user debram1520
1 review
0 helpful votes
September 8th, 2022
Verified purchase

I ordered a dress that wanted to wear to an event and the wrong dress arrived!

Reason I chose this business:

I saw this dress on a friend and lived it

Reason I chose this product:

Same as above

Quality
Thumbnail of user angelew2
1 review
1 helpful vote
September 27th, 2022
Verified purchase

Please deliver my shirt OR refund my money. This is my second request.

I still have not received my order. Customer service is unresponsive.

Service
Quality
Thumbnail of user katherineb674
2 reviews
6 helpful votes
March 6th, 2024
• Updated review

Quality clothing, great styling for all ages, free shipping and returns, very fast shipping. I may be on the older side but at 73 you don't have to look old. I get compliments on everything I wear from Tuckernuck everywhere I go! My go to shopping site!

Don't Trust reviews on their site
June 5th, 2023
• Previous review

I am a frequent buyer of Tuckernuck clothes but have found you cannot completely rely on the site reviews. I have written a couple of reviews which professionally expressed my opinions about the clothes which never seem to get published on their site. It appears they ONLY put up very positive reviews and they are not always real. This is very disappointing that I and others cannot trust to get accurate reviews on their site.

Tip for consumers:
You cannot trust that Tuckernuck is showing all the reviews - only the most positive. I, as well as other friends have submitted reviews where we were dissatisfied with some aspect of the item we received and they are never posted by Tuckernuck. Overall, I do like this site but think it is unfair and unprofessional to post ONLY the most positive of reviews

Products used:
Dresses, Tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user dorothya763
1 review
0 helpful votes
January 7th, 2023
Verified purchase

When will I get my order? I have been asked to comment and since I never yet have gotten my clothing cannot comment!

Thumbnail of user lesliew577
1 review
0 helpful votes
September 7th, 2022
Verified purchase

Ordered 2 shirts. I was delivered one that was the correct size, and one that was incorrect.

Quality
Thumbnail of user jenniferm4562
1 review
0 helpful votes
September 18th, 2022
Verified purchase

I ordered a black dress - my first order I received the dress was the wrong size then my second order received was the wrong dress but the right size!

Reason I chose this business:

I like their clothes but this is the second time I’ve had an issue with my orders

Service
Quality
Thumbnail of user kmoriesaywonxzif
7 reviews
1 helpful vote
April 17th, 2024

I received the dress today. I really liked it, the fabric is thick, soft, the color is nice. A lucky thing.

Thumbnail of user donnai774
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

I am sorry but I won't be buying sale merchandise from Tuckernuck again. Horrible fit and cheap material and can't return. Too much hassle.

Reason I chose this business:

Cute clothes

Reason I chose this product:

Looked cute on the website but not as dhown

Quality
Thumbnail of user quentongiordanellarxyes
6 reviews
0 helpful votes
April 17th, 2024

The suit is good, the size is correct. When I ordered, I was unsure about the length, usually my trousers are short, but in this suit everything fit perfectly.

Thumbnail of user leilaa53
2 reviews
0 helpful votes
November 29th, 2022
Verified purchase

I was told that it was being shipped twice but I never received it.

Thumbnail of user annem1433
1 review
0 helpful votes
August 5th, 2022
Verified purchase

The product was delivered quickly in nice packaging. I needed a different size. The return process was very easy and quick. The new size was delivered quickly.

Needed assistance with a return. The person I spoke with was professional, knowledgeable and very pleasant.

Reason I chose this business:

Love the designs. Fresh, different, on style, quality fabrics. Priced affordably. Really love the dresses. Every time I wear one of the dresses, I get many many compliments! I have 4 dresses, they all look great!

Reason I chose this product:

I’m first drawn to clothes by color, then style. Find the styles to be flattering, fun to wear.

Service
Quality
Thumbnail of user maryj2979
1 review
0 helpful votes
September 25th, 2022
Verified purchase

Dress fabric was faded and unattractive
Sizing was very large
Dress was essentially very unattractive

Reason I chose this business:

Ads looked great

Reason I chose this product:

Same as above

Quality
Thumbnail of user jamieb1028
1 review
0 helpful votes
August 10th, 2022
Verified purchase

Ordering was easy, the size chart was accurate, delivery was quick and the dress is fabulous!
Fits true to size and the fabric is quality.
I will order again.

Reason I chose this business:

Facebook ad

Reason I chose this product:

I liked the style of the dress

Quality
Thumbnail of user annam1982
1 review
0 helpful votes
September 29th, 2022
Verified purchase

The clothes are good quality but customer service is very short and not very helpful.

Very short, not attentive.

Reason I chose this business:

Looking for dresses

Service
Quality
Thumbnail of user stephanieh1909
1 review
0 helpful votes
October 22nd, 2022
Verified purchase

One item arrived in two days and the other item in 14 days.

Thumbnail of user maryjanew9
1 review
0 helpful votes
August 20th, 2022
Verified purchase

I sent two emails with questions I had and both emails were answered right away!

Reason I chose this business:

Loved a dress I saw online n

Reason I chose this product:

Fit my body type

Service
Quality
Thumbnail of user ginal475
1 review
0 helpful votes
October 16th, 2022
Verified purchase

Still waiting for $614.32 refund, 10 days after mailing in pre-paid packaging.

Reason I chose this business:

Styles looked nice.

Thumbnail of user georgiag144
1 review
0 helpful votes
September 8th, 2022
Verified purchase

The quality of the product is good but there is no consistency on sizing/length of their dresses. The additional concern i have is transit times on the product. You cannot utilize the product for any short term event. It will noy make it on time unfortunately.

Reason I chose this business:

I loved the earrings that I purchased and have received many compliments on them.

Reason I chose this product:

Classic style

Quality
Thumbnail of user audreyg235
1 review
0 helpful votes
November 24th, 2022
Verified purchase

Delivery said 5-8 business days. I still have not received my order and now I'm being asked to review.

Thumbnail of user nickyg38
1 review
0 helpful votes
October 5th, 2022
Verified purchase

Dress runs smaller than recommended size chart. Not American sizes.

Reason I chose this business:

Friend recommended.

Reason I chose this product:

Beautiful design.

Quality
Thumbnail of user sarahb2994
1 review
0 helpful votes
January 17th, 2023
Verified purchase

It's been weeks and my package simply has not arrived despite saying it shipped

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From the business

Company Representative

Thumbnail of user annem1374
Anne M.
Typically does not respond to reviews

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