I made a purchase on Shein for a portable charger (order GSH13P*******MW21), but upon receiving the product, I found it to be defective. I proceeded with the return as instructed, but was surprised to receive a response from the company stating that the item they received was different from the one they had sent, and therefore, they would not be issuing a refund.

They provided a video and photos showing the package being opened, where items other than the charger were shown, suggesting a product mix-up. However, upon closer inspection of the video and photos, I noticed that the package had two tracking labels, which indicates that the error may have occurred during the shipping process, specifically when it was handled by Jadlog, the carrier responsible. The package I received was not mine, as the original one was much smaller, appropriate for the size of the portable charger.

After multiple attempts to resolve the issue through Shein's website, the company remained firm in their decision, stating that they would take no action and would not issue a refund.

I would like to emphasize that the error occurred during shipping, possibly due to a label mix-up or product swap, and that the item I returned was indeed the portable charger I purchased.

I purchased items from this company and never received the packages. The shipping company's confirmation showed it was delivered in my city and state, notating it was left at a locker. I live in a house. Everyone around me in a 1 mile radius lives in single family homes. I don't have a locker anywhere near my premises, and neither do any of my neighbors.
I contacted SHEIN and stated my package was NOT delivered, and the confirmation seems to show it was delivered elsewhere. They pretended to investigate, then came back and refused to refund me as the delivery shows it was delivered. And if I want more help from them, I would need to do their jobs, and get email confirmations from the shipping company that they made an error, and didn't deliver my package to me.
Last I checked as far as being a buyer, is that I pay for something, including all shipping fees from a seller, and the Seller Sends and Delivers to me what I purchased. And it is THEIR responsibility to make sure I receive it, not mine. I did try to submit a claim through the shipper, however they declined it, or rather, the "SELLER" restricts it. So nothing became of my complaint, and I was never refunded. Just wanted to share my experience with this horrible company, and advise to NOT purchase anything from them as you WILL just be donating money for nothing but wasted time and headaches.

I had eight items in my cart totaling $11.50. Shipping was $3.99. When I went to check out, it wanted me to pay $30. This place is incredibly deceptive with their pricing. Pricing on one page does not match the other. I advise you to shop elsewhere, what they're doing is deceiving and tricking its customers

I ordered a jacket for my son for Halloween. The tracking number lists as delivered but the picture is not my apartment. I contacted fed ex and the address linked to the package tracking number, as well as the name is consistent to where it was sent. Fed ex will give me no other information since my name was not linked to the delivery address listed. Shein is refusing to give me a refund for the package i never received, instead trying to blame fed ex or claim on their end it was "delivered and signed for" and therefore they can't refund me. The package did not require a signature and the picture clearly shows it left on the porch. I do not believe anyone in fed ex was actually contacted, and regardless, nothing was sent to my address. Customer service is awful, they will not actually address the issue and they have effectively stolen over $50 from me. Do not order from them. If you get your package, the clothing is not awful, but getting the package is a big IF, at which point you've basically thrown away your money.

Fool me once shame on you fool me twice shame on me. This is the second time I have depended on Sheen to ship something and get it to me before the due date and this is the second time that I have not received my shipment and had to purchase elsewhere because of time constraints you can bet I will delete my account as soon as this is resolved.

I ordered small coin envelopes for my fall flower seeds. 1st got notice order delayed (seriously) such a small order, then 3 different times, and DATES stated item delivered lies everything. GOT notice just today 10/06/2025 order being delivered today still no order. So go to Shein website VERY HARD TO FIND, REFUNDS, CUSTOMER COMPLAINTS, LIVE CHAT AI NOT LIVE LIMITED venues to choose from never one for ORDER NOT RESECEIVED OR REFUND OR TALK TO CUSTOMER SERVICE, LIVE PERSON NOT AI THAT Never computes. Limited typing space.
I went to AMAZON LAST NIGHT, got 50 more envelopes small coin envelopes for less than paid at shein plus free shipping so WAY LESS. AND ALREADY GOT OVERNIGGT DELIVERY. While I wait for Shein order, asked for refund, doesn't understand on Sheins refund site can't cancel because "ALREADY DELUVERED" NO NEVER RECEIVED NOT DELIVERED WHAT DO THEY NOT GET. I was putting in order last couple times of items I likes craft supplies, some clothes etc. Now do you think I will put that order in? HELL NO
VERY POOR CUSTOMER SERVICE VERY POOR. I order online all the time have never had this much difficulty trying to say i never received order for $7.41 hour and half. Never again Shein.
FYI PRICE ON AMAZON Before placing ordering just one of items i wanted from Shein was sewing clips, looked up on Amazon again less $$$ more clips for less $$$ and no shipping charge since i am prime member. SO BEFORE PLACING ORDER ON SHEIN PRICE IT ON AMAZON FIRST! NEXT pricing chair, couch throws on Amazon need new throws for furniture due to pets!

My SHEIN account has been unfairly suspended since Sunday with the vague message "unusual activity." I've done nothing wrong, yet despite 4 days of repeated contact and sending screenshots, customer service has only given generic copy-paste replies and no explanation. Because of this delay, I lost the chance to buy a rare limited-edition item I had saved for weeks. I've now escalated this to Resolver UK and will be pursuing further action if it isn't resolved urgently. This has been a terrible customer experience, and I think others should be aware. Ticket #GEUTKWAHYKHRH5X. UPDATE: Hello, Thank you for your response. I understand that your system flagged "unusual activity," but your repeated generic replies do not address the impact this has had on me as a loyal customer. My account has been suspended since September 28 — now over 10 days — and because of your inaction, I have already lost access to multiple items I intended to purchase, including limited-edition products that are unlikely to return. I require a clear explanation of what triggered this suspension, a timeline for when my account will be reinstated, and confirmation that this issue is being actively reviewed. Your current responses do not resolve the problem or acknowledge the harm caused. I hope you will take this matter seriously and provide a proper resolution promptly.

Shein falsely claims that my package was delivered, but the tracking clearly shows otherwise. I provided my correct address in Massachusetts yet the package was marked as delivered in Sebring, Florida. This is fraud. I never received my order, and customer service refused to help or refund my money. Shein steals from customers and takes no responsibility for their mistakes. Stay away from this company.

My order was delivered to an easybox just 300m from my home, yet Shein refused my return at the same place and told me to pay expensive shipping myself. Customer service took two days to reply with a useless "no," claiming the service doesn't exist in my area — even though I live in a premium zone full of easyboxes and couriers. Ridiculous and unfair. I will never order from Shein again.

My shein account was hacked … bank wanted to verify transaction. Shein told them I received some of the items. I did not the hacker used my card and email it's been a nightmare I'm out of $503. Shein lied and now I'm in a whole.

Terrible experience with Shein. Order ref: GSO12L07M00NV8A.
On June 27,2025, Shein blocked my account while I was still within the legal return period. Since that date, I have been contacting customer service almost daily to resolve this issue, but I only receive irrelevant automated replies.
For another order under the exact same circumstances (paid via Revolut), I was refunded. But for this order (paid via Klarna), Shein refuses to process my return. It has now been nearly 3 months of going in circles with no real customer support.
This situation is unacceptable. I have activated my legal protection insurance and will file a complaint with the police if Shein does not provide a clear solution. Very disappointing and unprofessional. All emails and screenshots have been saved as proof.

Fake company full rubbish costumer service they just rubbing people for bad quality. And when they send you gift for invite new users they not given gift they canceled. They are worst online shopping in the world they are sending fake and rubbish item to costumers. Please don't waste your money in those rubbish item. When you want resolve your issue costumer service to late Ansering they are rubbish I am finished and invited over 40 new users where is my gift? Why frozen my gift what's reason?

I returned 3 items following Shein's return policy - photographed items to be returned, got proof of postage from evri. Shein are saying when they only received 1 out of the 3 items and asked me to send them a video of me packing the clothes in the package - really! They are refusing any refund even the 1 they say they received, no wonder they are so rich. Having read lots of customer service reviews and business reviews this company is unethical and scams customers, be advised do not use.

It is very disappointing to share my experience with SHEIN customer care. I placed an order including essential travel items 10 days before my travel date, and to ensure timely delivery, I had been following up for over a week. Despite calling more than five times, no one in customer care was able to assist me. My last interaction with an agent named Mr. Mohamed was extremely unpleasant—he was rude, arrogant, and disrespectful. Due to this lack of support, I had to extend my travel ticket three times, which cost me additional money. To make matters worse, my package did not arrive on the promised delivery date, and I received no effective help from customer care. This has been the worst service experience I have ever encountered.

I WILL NOT DO BUSINESS WITH YOUR COMPANY YOU HAVE NO CUSTOMER SERVICE WHATSOEVER.
TO THINK I NEED TO PAY A SERVICE TO GET INFORMATION AS SIMPLE AS AN INVOICE. THE CLOTHES I PURCHASED WILL BE GOING TO CHARITY
YOUR WEB SITE IS DISGUSTING TO USE, YOU SHOULD TAKE AN EXAMPLE FROM TEMU THEY LEAVE YOU FOR DEAD. EX CUSTOMER, CORALIE WESTERN On, Tue Sep 09 2025 20:35:34 GMT+1000 (Australian Eastern Standard Time), SHEIN <*******@news.shein.com> wrote:
---------- Original Message ---------- Time is ticking! Use it before it's gone! Unsubscribe | View in Browser SHOP NOW CURVE KIDS MEN HOME 20.00% OFF Minimum Spending: AU$0.01 Code: au205 Expired time: 2025-09-12 (UTC +8:00) FIND US ON APP You received this message because you've registered or accepted our invitation to receive emails from SHEIN, or you've made a purchase from SHEIN. com. Please Note: to stop receiving emails, click on the UNSUBSCRIBE button above/below, and do not directly reply to this email, as this email was generated automatically and thus your unsubscription request will not be processed. Please contact our customer service if you have any questions.
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WAITED ALL DAY 8/31/25 FOR OUT TO DELIVERY NOTIFICATION. SAYS DELIVERED@ 10:17PM ARE YOU SERIOUS?! SPEEDX TOOK MY PACKAGE. SHEIN KNOWS THIS IS PIECE OF TRASH COMPANY THAT IS PLAYING WITH PEOPLES TIME & MONEY. SHEIN IS STEALING MONEY KNOWING WE ARE NOT GETTING OUR MERCHANDISE. I AM CONTACTING MY FAMILY'S ATTORNEY. SPEEDX IS SCAMMING WITH SHEIN. I WILL NEVER SHOP SHEIN AGAIN!

First denied to pay my due refund, bloody useless company. Then in second order missing items they denied can't help
Me. Scammed my money. Useless customer service puppet. Scammer

My clothing take so long to arrive. My tracking says it is at my city's airport since August 19th, but it is August 24th now. The customer service don't seem to care, they reply nonchalantly saying it will be there on time. Totally disgraceful.

"I bought a trouser from Shein but I cancelled it immediately. For the past one week, I have been calling them regarding my refund, and they keep saying that they have initiated the payment refund. What kind of initiation is this that hasn't reflected in my account yet? They say it takes 7 days to reflect in the account, but I would call this a fraud because I still haven't received my refund