SheIn reviews

It has been over two months and I returned over 26 items (I ordered a lot for my girls for school). When my refund came, it was just over $100 and each item was at least an average of $10.00. They also won't send me any details on what they show as returned and what they show is the refund. Their communication is terrible. If I use the chat, I have to get a new person up to speed every time (and this takes forever) and if I email, I get no response. I really like the clothes...but the customer service has been terrible for me.

Ordered a dress size L - when I am really a S....because I was leary of clothing from overseas manufacturers. The dress was so small I could not even get into it.
I verified my size on their chart before ordering - As I paid only $15 for the dress, to return it would have cost almost $8 - so I donated it.
The style was cute, the material was thinner than I prefer.
Look twice before you purchase!

I ordered a blouse from SHEIN and received in just a few days. I was so pleased to find that the blouse is just as pretty as in the photo and well made. I ordered in white and loved it so much ordered one in dark blue. One thing to note is they run small. I am 5'10 130lbs. and ordered the first one in large. It fit well but any smaller would have been uncomfortable. The second one I ordered a XL and it fit perfectly!

I ordered a jacket and payed express shipping for $12.90. Waited more than a week for the jacket and the quality is terrible, the right side of the zipper is crooked and the jacket will not zip up. One side of the zipper is higher than the other. The inseam is off and the fabric is bunched in different areas of the jacket. Thank god for photos and proof. This site will not let me upload my pictures because they are not jpeg of gif. Need to find a way to send the proof so the jacket can be returned and I get refunded.

They don't allow bad reviews on their website. I left a negative review regarding a cardigan where the seam in the sleeve came undone all the way to the wrist. I only wore it once and it happened while I was out visiting my parents. I had to repair the sweater with my sewing machine. When I mentioned this in my review my review was denied. Very misleading company. I only gave them 2 stars because the shipping is fast. I will be removing their ads from my blog because I refuse to endorse a company like this one.

I ordered a few items and when checking out, I was unable to update my billing address. The chat rep who then told me to choose paypal, even though I don't have a paypal account, the rep told me to choose paypal as a guest. They charged my credit card for the purchases, but refunds my money into a non existing paypal account. If you try to get your money back from paypal as a guest, it asks you to log in. I refuse to establish a paypal account due to some fraudulent activites in the past, and now I CAN'T get my refund. These people don't speak English very well, nor the head office. Terrible service!!!

I ordered a E gift card for my niece. She never received it. I contacted the support team. They said they would escalate it and respond with 24 hrs. No response. Her birthday has now come and gone and I am out of $100 and still have to buy another gift. I will not use them again.

I'm revising my review. My initial review talked about the horrible customer service and I stand by that with the first person I dealt with. I later received an apology email for that person's behavior and was offered a full refund and I did receive the refund. I appreciate them realizing that they were wrong and making it right.

I have to say, over just a little over the year, this company has drastically improved in every aspect. Over the summer, I decided to try ordering from here again and I can honestly say that I am impressed. The quality of their products have improved so much. They're basically exactly like something you would buy at Forever 21. My advice is read the reviews. If it's got a lot of good reviews, you're basically safe to order it. Their customer service has also been much more helpful and quick to respond. In one of my orders, I received a defective necklace and immediately they apologized and told me that they would send me a new one. Overall, I'm happy for all these improvements and see a bright future for them!

After about a month of headache emailing Shein back and forth to agree on return shipping prices that they scammed me on, I finally sent back the items. It's been more than a month since they received my return packages and I still haven't gotten my refund. They told me it would take 10-20 business days for it to process. It's been 25 business days. This is so ridiculous. I just want my money back already.

I heard so many good things about this website so I thought I would try it out. Can't say that I was impressed. I received my order within a week which was good but I wasn't really satisfied with the order. The material feels cheap and the sizing chart is pretty off. I purchased several items in mediums that were extremely tight around the chest area but according to the sizing chart, I also purchased some smalls and those fit better than the mediums. The sizing chart was not consistent. I could have used larges in most things but I never wear a large in other clothing sites. It was honestly a hit or miss. Some things turned out ok but I can't say for sure that I'll order from this site again.

I ordered a sweater I was really looking forward to getting. It finally came in and it was small, short and itchy. I wrote a review and it was denied because I said I didn't like it. Then I tried to talk to someone and figure out what was wrong with my review that it was denied other then the fact they don't like a bad review and I talked to 4 or 5 different people that were rude and told me to send an email to an email that wasn't even working. They told me to wait a few minutes and then left the chat or marked it solved. They refuse to talk. The worst.

The dress quality was good the size was perfect and proper fit. Overall I loved it.
Only thing is shipping takes very long.

Awful avoid. They send really poor quality and ridiculously cheap and undersized clothes. Received crumpled in a bag which was too small for the 5 items in. So small that the XL size I ordered as a size 12 didn't even fit my 14 Yr daughter who is a size 6.
Bad customer service, bad quality and removed my review from trust pilot as claimed it was fraud, hahaha. Joke

Everytime l give them a bad review it says denied, meaning they somehow control
the reviews going up directly on their site and l feel this is soooooo mis-leading for people. No wonder most of their reviews are good coz they dont approve the bad ones. And they have a crazy return policy :-(

After doing business with Shein and getting lingere with a waist that was 1/2 the normal size I got a notification from LifeLock that my email address and password were comprised and that the source was Shein. Do not use this international company.

Update
After reviewing Shein, the Store contacted me and refunded me the items with quality issues, so, they do stand on their customers when we complain. THANKS Shein!

The ordering process was kind of confused since they has bogo 99% off. But when you put items on the cart they were applying discounts to the last items until they were almost in $

items seems to have good reviews but for what I received I asume they do what other online stores do: they do not allow buyers to publish bad reviews so don't trust the reviews you ser there.

There were some regular and some pretty bad quality items. Nothing of good quality and they do not return money and hoy have to pay like 8 dollars to return something so be prepared to lose big money.

I'm very dissapointed with this buy and would not recommend it. Besides and this was my fault and my country's fault because í ordered many pieces even the amount esa below $150 USA dollars I had to pay almost 100 dollars on duties even when we have a law that says that below 200 dollars hoy don't pay taxes but this is another way to steal from customs department and another 100 dollars for shipping, so what I thought would be a bargain became into a very bad decision. I'd spend same amount for branded clothes in USA.
There was a dress I will use as a mop. It is the most ugly thing in the World and fabric is something I could not explain with my little english knowledge. If you see Pictures and reviews is not even close to really.

Sizes are very random but not as bad as other stores.

Superunhappy with this company. I still need my money back.While I paid in euro's they return me the dollar currency.

return policy is the worst I have ever experienced. Their parcel labels for return can't be scanned in which means you eventually have to pay it yourself. they will only if you attach track and trace (13 euros) will pay you half of the cost. insane serieuously. never gonna order here. still havent received my money back

After requesting a refund upon my purchase OVER ALMOST 30 DAYS AGO I was told by my bank that they're only waiting on Shein's side of the refund for it to actually go through to my bank account. CYC31208 is my order number. This is unbelievable considering it's been over 20 days and the items hadn't even shipped yet. They sent me a FAKE refund transaction number after I requested clarity about my order and refund. I am now contacting headquarters and taking it up with them.

Nothing bad to say about the quality of the clothes, mainly because none of them could be worn anyway.

I suggest if you are going to buy from shein, size up or check the measurements, so you that you don't have to deal with the hassle of returning items and getting new ones.

Neverrrrrrrr do a pre-paid order for these people or order anything from this site they are not legit. You won't be able to do a pick up or return. My 3556 rupees are gone with these people....been on phones millions of time, no one cares.

So it was my 4th order which didn't go through. So frastrated. My 3500 rupees are stuck with them, they won't ship me my package neither would they cancel my order or return me my money, it's been long now. Sooooooooo pissedddddddddddddd.........alomost every day I have schedule a call then they will call me 1 hour late and do nothing about my order. EEEEEEEERRRRRRRRRRRR!!