I have been trying to get a refund on the items that I haven't received. SHEIN said I needed to reach out to the shipping company SpeedX. I have reached out to them and they keep saying my address is insufficient. It's not! I had other packages from SHEIN delivered to my house. I was supposed to receive my package on the 3rd. When I reached out to SpeedX the AI will say "we will look into this shortly" and then they never get back to me. I've been dealing with this for a week now! I will never use SHEIN again.

I was invited over 30 people I have £560 earning from new users. Now over 1 month I can't use them. They stolen £60 from my credit card. When I ask Ing them from costumer service they told me can proof it and they need screen shots. I was waisted my time 1 month I was played Puppy Keep I won 1 jacket. They hidden jacket they told me sorry never I wasn't played. Everyone please don't waste your money and time with Shein they are fake company they have very bad quality they are scammers

Worst Customer Service and Refund Process – Beware! Review: I've been dealing with SHEIN for two weeks now, trying to resolve a problem where I received damaged items in my order. Despite clearly explaining that I can't physically return the items because of my back pain, they are insisting I send everything back in order to get a replacement or refund. It's been extremely frustrating, especially since I requested a simple replacement for the defective items. I've reported this to the BBB, the FTC, and other relevant authorities, and I'm still not getting the help I need. This company is making it impossible to resolve the issue. The customer service is awful, and they don't seem to care at all. I would strongly advise against buying from SHEIN if you want any level of decent customer service. They refuse to send replacements and are making this process unnecessarily difficult. Order ID: GSU12U17A00MC3R

Disappointed with Delivery and Pricing Practices
I've been avoiding leaving negative reviews in the past, but this level of manipulation and dishonest business strategy forced me to speak up. Customers deserve better. This is the fourth time my orders from SHEIN have been delivered very late. One of those orders was from a different account, and the other three were from my main account. As compensation, SHEIN gives you 500 points, which is basically the equivalent of a lollipop—just enough to lure you back in or trap you into another purchase. It doesn't truly make up for the repeated inconvenience or poor service. What's even more frustrating is the pricing system. After you receive those 500 points, you'll notice that the prices of products seem to increase—so the "reward" feels meaningless. I've even compared prices using a different (guest or new) account and noticed clear differences. As a Business Analyst, I understand how pricing algorithms work—and it's obvious SHEIN's system adjusts prices dynamically, especially as you're getting ready to check out. That's manipulative. All I'm saying is: don't blindly trust SHEIN. Their customer experience is disappointing, and their pricing practices feel dishonest. Order # GSU1U732Q001Q78
Order# GSU1U732Q001Q7R
Order# GSU*******N0001P9C

I brought numerous items for the 1st time The items were worthless I should stay with the 99cents store only The clothes were to large and they requested that I send pictures over and over again Why would put the clothes on for them to refuse to return them UGH Don't buy anything from this company I have since spam them and tell my friends of about my first and last order from this company

Absolutely awful company. Very poor quality products, items delivered with missing items, and appalling customer service. Do not buy anything from Shein.

Item never arrived to my address but tracking showing it delivered. I went to the UPSP and gave them the tracking # and they stated it delivered to a different address and that the item package is small (in ounces) and stated this maybe a scam. USPS provided me the detail of the item tracking to show that the item I ordered did not deliver to my address.

Buying from Shein is a gamble, so do not pay Shein anything you are not prepared to lose! In my case, Shein kept BOTH the product I had returned, AND the money I had paid for it. After I placed the original order, Shein advised by email that delivery would be delayed. Therefore I obtained a replacement from another source, and I immediately tried to cancel the order with Shein. They advised it was too late to cancel the order becaused the order had already been "processed." Not shipped, mind you, but "processed." It was shipped four days later. Unfortunately, the carrier misrouted the package and during its approximately twelve extra stops it sustained substantial damage to its packaging. The item was finally delivered when I was not at home. I took photos of the damaged packaging, however I found no damage to the product. I repaired the packaging and obtained return authorization. Approximately one week after the proof of delivery showed the return had been delivered, I contacted Shein because I had not received credit for the return. I was advised the return had "failed" the return inspection. Photos were provided which included red arrows pointing to faint scratches on the product that otherwise might not be noticed. It should be noted the product is a stand used as a tool to repair bicycles, and cosmetic beauty is not an important characteristic of the product. I replied including photos of the damaged outer packaging, and advised that returned product and skimpy interior packaging was identical to what I had received. The reply from Shein gushed with apologies and best wishes, but declined to issue credit. So Shein now has both the product and my money.

It was the worst shopping experience!
I have ordered flare pants in the correct size and a couple of size larger, just in case they run small.
Both sizes are practically the same length... EXTREMELY SHORT!
I haven't ordered in size Petite either.
AND IN ADDITION THERE IS NO CUSTOMER SERVICE TO SOLVE AN ISSUE.
WASTED MY MONEY!

If I could give zero stars, I would. My experience with Shein been an absolute nightmare, and I urge everyone to stay far away from this unreliable company! They Took My Money & Refused to Help
I placed an order worth £200, expecting a smooth and professional service. Not only did they fail to deliver half my items, but they also refused to take responsibility for their mistake! The tracking claimed my package was delivered, yet I never received it. When I reached out for help, I was met with robotic, unhelpful responses that blamed me instead of solving the issue. Scam-Level Service – They Will Not Support You!
Rather than assisting me, customer service kept demanding proof that was impossible to provide. Instead of investigating properly, they threw the burden back onto me, acting as though losing a package was somehow my fault! No compensation, no effort to replace my items—just endless scripted replies that lead nowhere. If you ever have an issue, don't expect them to care! I PAID EXTRA for Fast Delivery – What a Joke!
To make matters worse, I paid extra for quicker shipping, thinking I'd receive my items before my holiday. Instead, the delivery was delayed and completely pointless, meaning I wasted money on a useless service. Why offer express shipping if you can't guarantee reliability?! Save Yourself the Headache – Buy Elsewhere!
This was my first order, and it will certainly be my last. I've never experienced such disrespectful customer service and complete incompetence from an online retailer. If you want reliability, accountability, and professionalism, shop somewhere else—because this company won't help you when things go wrong!

I would have given no stars in the rating if I could, but that is not an option. I placed an order with Shein for $41.85 in Feb. 2025, I paid the additional $2 for their insurance. I never received my order. I requested proof of delivery confirmation and none was ever provided. I have contacted the company several times and requested a refund... I have not received a refund, no proof of delivery and I am very unhappy with their lack of good faith in standing behind their insurance and their customer satisfaction is rated zero by me. Beware of this company.

I made my purchase and it was supposed to have been delivered on March 3rd 2025 through fedex and somehow fedex couldn't deliver my package due to an incorrect address, but clearly my address is shown and is correct. Still here I am March 4th 2025 no package.

DO NOT ORDER FROM SHEIN ANYMORE AFTER JAN 2025. Your Order will be sent and not delivered unless you pay customs and tariffs fees. They are stating this is TRUMP's doing- it may be but not the issue. They also say they will reimburse 50% of fees.if you hound them. However, if you fully paid you order and shipping or even free shipping with large orders, no additional fees should be needed. Their customer service is not helpful at all and would do nothing. Once it is shipped you are screwed! They are just ripping you off now! Beware!

Been trying for 2 months to get in touch with SHEIN contact support finally got in touch with someone today and the refuse to help me cause the time exceeded the limit wouldn't refund me or give me what I ordered I'm not happy my neighbors wouldn't take my package never had a problem before but never shopping on here again

Do not shop with shein! They delivered my package to the wrong address and wont give me a refund on it. That doesn't even make sense. They made the mistake. I've spent over 10,000$ dollars with them and I'm deleting this app now

I have been a customer for years. Never had a problem with packages until recently. My biggest order. Over $100 worth of stuff. They decided to use a new carrier for my stuff and not the usual USPS. Some bs called SPEED X. They posted bogus updates on my package saying undeliverable, then delivered but guess what I got no package. Long story short Shein decided to favor this carrier and are not giving me a refund or credit for stuff I never received. My stuff basically stolen. Doesn't matter if your a customer for over 5 years. I never had issues and the minute I raise one they shut me down quickly. I'm shocked to be treated this way. Worst part u cant talk to anyone, you have to send stupid messages and wait for a response. I even contacted the SPEED X, they have yet to contact me, dead silence...makes me wonder, is there a scam going on under the table and stealing money from customers knowingly...never would I have thought Shein would treat a customer this way. But guess what, never again, I will not spend another dollar. Whoever has my things, I hope karma hits you very very hard.

They do not have any way to reach them! I was charged for an order I did NOT place and was never send an order number so there was not way to return $300 worth of clothes I DON'T WANT! I've emailed them and opened disputes with PayPal AND sent 20 emails to Shein. They only send a generic response stating "they're sorry I had a bad experience with them." This is so crazy.

I would give 0 stars if I could because of the service I received which is so unsatisfactory. I ordered many items from Shein and contacted them because the packages stated as delivered but were never recieved. I contacted customer service and they keep giving me the same response even though I have provided the proof they were asking for. This has been ongoing for very long and I just want a refund to make it right. SHEIN has definitely lost me as a customer/consumer but I have images of proof of the chat as well where i am being told the same thing and it's frustrating me a lot! As well as that the times of the delivery I also have which make no sense to me at all! I just want my refund because I don't want to pay for something I never received this was before Christmas as well so I am frustrated that my items never even came. And customer service is not cooperating at all.

How can anyone even shop on the site when it just keeps popping up these stupid "spin to save" or "pick your prize" then it has you pick 10 items then they want you to share. Reminds me of temu. I get so frustrated that I don't buy anything and I've shopped on the site several times. Get it together temu...I mean, shein 🙄