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Jenna B.

Contributor Level

Total Points
105

1 Review by Jenna

  • SHEIN

11/9/15

I recently bought an order of 6 dresses from SheIn after reading the great reviews. Unfortunately this was NOT the case for me. SheIn promised my dresses in four business days-- I did not receive them for two weeks. And in different packages at different times. The material was not good quality AT ALL and the sizes (I ordered all small and xs) were so inconstant that I questioned weather I had hit the wrong size button. My shipping order did not come with any receipt what so ever. In fact many of the dresses didn't have tags on them at all. When I returned to the site to try return them, it told me I had input the wrong password. I tried to get an email notification for a new password FOUR times before giving up, realizing that I was not going to get an email to reset my password. Through out this process I was not able to track my orders, due to lack of information given to me. My payment confirmation email did not get sent until two days after I placed my order. I would not recommend this site for anyone who has half a brain.

Tip for consumers:
Just Don't.

Service
Value
Shipping
Returns
Quality
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JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Thank you for choosing SheIn and sorry for all the inconvenience.
Our web has mentioned that the delivery time of your country usually takes 4-7 business days rather than 4-7 days, and processing time is not included in the "delivery time". Hope you can kindly understand.
Sorry to hear that you are not happy with our quality and size. You can send us the images of the item which can show any clear defects so that we can check for you. About the size, there may be up to 2-3cm error because of the manual measurement, you also can see the detailed size description of the item and refer to http://www.shein.com/How-to-measure-a-277.html, then take photos of your clear measurement so that we can confirm with our factory. After confirmation, we will be responsible for any quality and size problems caused by us. Hope you can trust us.
Have you received new password already? We need to confirm with you. If you have not received it, you can contact us via email later so that we can help you reset your password. Please remember that all the employees of SheIn cherish you, we are willing to help you solve your problems. Sorry for letting you down this time, but we promise that your problems will be solved perfectly and we will do better in the future. Please trust us and give us one chance again.
Waiting for your reply.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Jenna Has Earned 5 Votes

Jenna B.'s review of SHEIN earned 5 Very Helpful votes

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