- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
When i first came across SheIn i couldn't believe it! Great clothes at a price that was hard to beat. I saw brands like, comme des garçons, asos, and jcrew, but without the tags or brand names. At first i figured it was like clothes that had VERY small mess-ups like a tag not being sewn on the right way, or the wrong button. I spent over $100 and paid to have them delivered sooner, because this was the first time in months that i decided to spend money on myself. I was so wrong to even consider spending money here. I got my clothes over 2 weeks from when it was supposed to be delivered, but let that part slide because i was so excited. When i opened my first package, the bottom hem of the shirt was crooked at an angle, making it unwearable (the same with a shirt identical except in a different color). I ordered a dress that was described as "a cotton blend" which ended up being a stiff, polyester fabric. Before i even tried it on i noticed a grease stain on the front of the dress. I don't know if someone returned it and they were too lazy to trash, or if they truly don't care about quality. I ordered a couple more shirts that ended up falling apart after the first wash, and a baseball tee. The baseball tee came with a HUGE red, blotchy stain on the front. After i tried to wash it the red stain transferred to my other clothes that were in the load, which were not from SheIn:)
After i submitted a ticket the first time, and after not replying in a day, customer service closed the ticket and wrote a review for me and gave themselves 5 stars!
I submitted a ticket a week ago to try to get my money back and they refused to give me a refund without me returning the items, but i have to pay to ship them to their warehouse, and then "maybe i will get a refund" if i was telling the truth. I've dealt with the gap, and jcrew, and many other stores, that when less than this has happened to me, they have jumped through hoops to try to resolve my issues, and did not expect to have the clothes returned even though they sent me a package to ship them back in.
I have never been this disappointed in a company, but i should've known from the moment i saw the prices, and the clothes from other stores.
Gabi S.'s review of SHEIN earned 11 Very Helpful votes
gabi hasn’t received any thanks yous.
gabi doesn’t have any fans yet.
gabi isn’t following anybody yet.
Empty.
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your feedback with us.
But we are really sorry for letting you down and all the inconvenience we have brought to you.
Generally we always taken every item to do strict quality-test and checked every parcel carefully before the shipment, this incident is really beyond our expectation. SheIn pays attention to the quality of our items, and we think that your satisfaction is our best comfort. We sincerely apologize for that. Hope you can forgive us and accept our sincere apology. Due to light and pixel problems, the differences between real items and shown picture can not be fully avoided. You can send us some images of these items which can shown any defects and differences so that we can confirm with our factory. After confirmation, we will be responsible for any quality problems caused by us. Hope you can kindly understand.
Sorry to hear that you are not happy with our customer service. No worry please, any of your problems never be neglected by us. All the employees of SheIn will do anything that we can to meet your requirements. We promise that your problems will be solved perfectly. Hope you can trust us again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.