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K P.

Contributor Level

Total Points
109

1 Review by K

  • SHEIN

9/1/15

I ordered hundreds of dollars worth of items, and only part of my items arrived, even though the shipping company says everything was delivered, it was not. I tried opening up a ticket and the customer service always said that I had to contact the shipping company. When I did they didn't even know what to say. The funny thing is is that I payed for a thing called shipping insurance, they make you think that If something happens to your items they will refund or replace the items if you pay for shipping insurance, guess what? They HAVEN'T. They are a dishonest company, and they scammed me. I have never been so unhappy. I purchased the items on July. And their customer service sucks. What hurts the most is that I payed for the shipping insurance and they won't refund my money or replace the missing items. I am so unhappy with this site. Last thing I did was send them an email and I want to get a lawyer involved, this is called scamming. I spent hundreds of dollars in your stupid site and even got the stupid shipping insurance and you can't even reply to my tickets.

(UPDATE)
The site has sent me a couple of e-mails telling me how they're going to undo their mistake and send me all my stuff that I PAID for and NEVER received IF I would take down this review. So they have been basically trying to bribe me, not gonna happen, you might have thought you would buy me out of having my OWN and HONEST opinion, but no, I'm not putting this review down, and I want people to know what they're really getting into! Sketchy business and sketchy people managing this company, DO NOT WASTE YOUR TIME AND MONEY.

Service
Value
Shipping
Returns
Quality
Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for all the inconvenience we have brought to you.
And sorry for leaving you with such negative impression. We have checked for you, and found that your two packages have been delivered to you already. As you mentioned that the part of your items have been delivered to you. Could you please tell us which item you have not received? We need to confirm with you.
Sorry for letting you down and sorry to hear that you are not satisfied with our customer service. Due to time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our sincere apology. Actually you are our precious customer, we never neglect your problems deliberately. Hope you can trust us. We will communicate with our colleagues and find a way to solve these problems. We promise that your problems will be solved perfectly. Hope you can give us one chance again.
Waiting for your reply.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

K Has Earned 9 Votes

K P.'s review of SHEIN earned 7 Very Helpful votes

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