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Tuckernuck

How would you rate Tuckernuck?
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Wisconsin
1 review
0 helpful votes
Follow CATHERINE J.
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Great Items, Slow Website
November 30, 2022

Great items available, but sometimes much higher priced than other websites for the same item. The website is also brutally slow and tends to double triple quadruple items in my cart that I then have to go through and delete…slowly..

Date of experience: November 30, 2022
New York
1 review
0 helpful votes
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Love everything about Tuckernuck!
August 10, 2022

One of most favorite retail venues to shop at. The apparel always stands out and I always get compliments and the "where did you get that!?" I also adore the fact that their are some very reasonable priced items that even me, someone who is on a tight budget but wants to look classic with a little "sass", can afford.

Date of experience: August 10, 2022
New York
1 review
0 helpful votes
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Great print, odd waist
August 6, 2022

I was worried this print would end up being a little sheer and require nude underwear, but they are completely opaque and the quality is fantastic. However, the stitching at the waistband doesn't have any give, so whenever I pull them on and off I have to be careful over my hips not to tear the stitching. Seems like an odd way to construct a pair of leggings.

Date of experience: August 6, 2022
Pennsylvania
1 review
0 helpful votes
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Great Customer Service
September 14, 2022

Clothing was exactly as described. Perfect fit to size. Had one return... not because I did not love the loafers... my foot was too wide. Beautiful shoe... sorry to send them back. No issue with return... easy process.

Date of experience: September 14, 2022
Illinois
1 review
0 helpful votes
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Best Dressed
November 9, 2022

This is a very traditional, classy, elegant dress. I am an XS-0 and ordered an XS. The material is on the heavier side which keeps it from hanging on a petite frame. It is comfortable. I had no problems with ordering( except it was out of stock for awhile), shipping or delivery. I can't wait to wear it. The pearl buttons are a nice accent. Would love this in navy!

Date of experience: November 9, 2022
New York
2 reviews
2 helpful votes
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I'm really disappointed in Tuckernuck's customer service these days. In the past they were very accommodating, but now their customer service hours are extremely limited (9-5), their Live Chat function NEVER works, and they take up to 48 hours to answer emails. Equally frustrating is the fact that they won't process even exchanges, so you must sit with two charges on your credit card for WEEKS after placing your original order. They received my return days ago and refuse to credit it even though I returned it the same day I received it. To their credit, my order did arrive relatively quickly after placing it, and their prices are good.

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
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Sent me someone else's item (they included that persons personal information) and then refused to send me the correct one until I sent pic. Told them I was traveling and needed the correct item sent asap. Refused. No bueno

Date of experience: November 2, 2023
Florida
2 reviews
3 helpful votes
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Return and customer service below par
September 30, 2022

I returned some of my order on 8/22 it has been sitting at ups since 8/26 as en route for delivery. I have contacted customer service and received a non responsive robot reply. I responded to it on Monday 8/29 haven't had a response. In comparison I had a return to Bloomingdale's the same day and have already received a credit for the return. As an online retailer with no brick and mortar store in Florida you would think your return system would be top notch. Sadly it isn't. Like your products but poor customer service makes me not want to purchase here.

Date of experience: August 31, 2022
South Carolina
2 reviews
4 helpful votes
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Black Crepe Pomander Place Kenzo Dress
October 29, 2022

Let me say - I LOVE this dress. I feel super confident when I wear it and it gets tons of compliments. However, the fabric is showing pilling on the left hip after just two or three wears. I did not run it through the washing machine. It's just from wearing. It's tricky because the fabric gives such good drape and I would like one in another color but for $128, the fabric should hold up a little better.

Date of experience: September 29, 2022
Colorado
1 review
0 helpful votes
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NO IRONING
October 20, 2022

Most items I ordered came wrinkled (understandingly) but then I realized the instructions said "no ironing". I tried steaming garment and it was only ok. This information needs to be put in the advertising/clothing description for the pieces of clothing.

Date of experience: September 20, 2022
California
1 review
0 helpful votes
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Great styles, but Too Pricey
December 31, 2022

Love the styles/designs for women's clothes but feel it's overpriced for what it is. One dress I bought shrunk after following the exact cleaning instructions on the label and is now too short to wear, which is really disappointing for how much it cost. Also feel like a $2-300 dress could be shipped in nicer packaging than something I would buy from Target.

Date of experience: December 1, 2022
Hawaii
2 reviews
1 helpful vote
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Impossible Returns via the WebSite
October 19, 2022

For the second time I was not able to Start a Return on the web site due to software problems. The customer Service phone number answers by saying that they cannot get to your call and gives you an email address for your concern. The site has no problem when you are ordering but to process returns, which are part of shopping unknown fit and styles, is impossible. BTW I also tried the chat but it also told me to call or email. Very frustrating.

Date of experience: October 19, 2022
Louisiana
2 reviews
0 helpful votes
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Always nice quality
September 13, 2022

Always nice quality but I still Stand firm on how I feel About the prices. I would buy so much more if the price is for just a tiny bit lower. I wish companies would take the time to do the math and figure out how hard it is for a single woman who still wants to dress fashionably to afford clothes. A lady grossing 60,000 a year (which is the above minimum in my state) has a really hard time spending $150+ on one piece of clothing. Please consider this.

Date of experience: September 13, 2022
Wisconsin
1 review
0 helpful votes
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Refund of dress
September 21, 2022

Sent the item back over a week and 4 days ago by usps & have heard nothing. Not even an email of receiving it. Communication is lacking in this area. I only have 30 days to return & hope this isn't a scam to keep my money.

Date of experience: August 22, 2022
Nevada
1 review
0 helpful votes
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Not great if you're petite
January 3, 2023

The dress is super cute, but it's enormous (size XS). I'm 5'1 and 4 months pregnant and still swimming in it. Also, just a heads up - they don't include return label in the package and you only have 30 days to return.

Date of experience: December 4, 2022
Colorado
1 review
0 helpful votes
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Item errors
December 28, 2022

When completing checkout I logged into my account and had items added to my cart. Therefore, instead of the 4-5 items I wanted, I am being sent 17. I asked customer service to adjust this within minutes and there is nothing they can do. I don't mind receiving all 17 but it seems inefficient from a shipping/returns perspective to not be able to adjust this order well before it ships and within 15 minutes of completion. I know 12 items are immediately going back to you because of the duplicates.

Date of experience: November 28, 2022
Texas
1 review
0 helpful votes
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Runs large
December 11, 2022

The clothes are beautiful and well made. However, your sizing is so oversized. I am a 0 or 2 and normally wear an XS but your XS fits like a small/medium. I've ordered two dresses and both items had to be returned.

Date of experience: November 11, 2022
Massachusetts
1 review
0 helpful votes
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Clothes didn't fit well
December 3, 2022

I was excited to receive my shirts as I've been admiring them online for months. When I received, they were too big and boxy and not flattering at all. Maybe I ordered the wrong size but I it's too much work to return and get a new size in case I don't like it smaller either.

Date of experience: November 3, 2022
Tennessee
1 review
0 helpful votes
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DEEP EMERALD DENVER SHERPA JACKET
November 27, 2022

I purchased this jacket recently and wished other colors were available because I'd have a million of these in my closet! The fit, the softness and especially the warmth of this pullover, I have not been able to take it off! I've had others like this from other "sports" venues, but this is overall the best pullover I have ever gotten. Do not hesitate, if they are still in stock, you will not be disappointed. I bought a small and it falls at my hips (not a long pullover), which I like the shorter ones. Perfect!

Date of experience: November 27, 2022
Kentucky
1 review
0 helpful votes
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Returns
December 20, 2022

There was not a return receipt in my package. I need to find out how I can return my items which I loved but were way too large for me. I ordered two capes but one size fits all didn't work this time.

Thank you.

Date of experience: December 20, 2022

Overview

Tuckernuck has a rating of 4.1 stars from 1,790 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tuckernuck most frequently mention customer service, great quality and return process. Tuckernuck ranks 30th among Women's Clothing sites.

service
169
value
6
shipping
6
returns
4
quality
656