Dolls Kill

Yolanda went above and beyond helping me resolve an issue with my account. She was able to quickly fix my problem and I was able to place an order the same day. DK's stock is constantly changing, so I'm always checking back. It's a great place for gifts too, last year i got my brother a unique backpack. 🔥

Had an issue with a garment I ordered, I reached out to the customer service team who were SUPER helpful. Swift, friendly and polite responses from all involved and they resolved my issue in a timely fashion!

Having discovered this store in Los Angeles, this has been my go-to store for all things funky, fun, sexy and unique! They carry a variety of wardrobe and accessory items that can be used for any events, such as raves and festivals. They even carry some items that can be used in everyday life like fun handbags, jewelry and shoes! I recently moved to Brooklyn for a short-term period and was excited to discover a Dolls Kill here in Williamsburg! Their customer service staff is also extremely prompt and helpful which is great considering how rare that is to come by!

I literally just placed my first order and was devastated when i saw the wrong shipping address. I emailed customer service asap, and they are literally the best. They immediately helped accommodate to get the right shipping address and the support was instant! I was expecting to wait for a response, but Paige messaged me almost immediately! Not only am in love with everything on the website bc it's so cute, duh, but now in love with the company & customer service itself. 10/10, would recommend to everyone. So excited to order more and get my first order lol <3

Although you can't call, I emailed my issue and got an immediate reply. The rep continued to email and ask for documents and worked with me until my issue was resolved. I have nothing but great things to say about how my return issue was handled!

I made a mistake with my order and I was quickly assisted, my order was corrected. Every time I reach out to customer service at dolls kill I am treated with respect and my emails are always answered quickly and kindly
Great job dolls kill love y'all endlessly 🌈💖

I bough recently some clothes from Dolls Kill and I was nicely surprised by the quality. It's absolutely amazing!
On the other occasion I made a mistake with the address so I had to contact customer service. There was no number only an email so I was a bit worried. It was unnecessary. The customer service replied promptly and was so so helpful. Don't hesitate to order. Absolutely ammmmmazing clothes 🤗
It's 5 out of 5 🌟🌟🌟🌟🌟

I had an excellent experience corresponding with Dolls Kill. Their messaging was quick, prompt, and professional, making the whole process smooth and straightforward.
I especially appreciated Tumelo reaching out to me directly when I had a question - Tumelo did a fantastic job ensuring all my concerns were addressed.
Dolls Kill is truly a cool company powered by cool people.

Hello, I never received my gift cards from a return that was made a few months back and Keletso was able to resolve the issue and respond back to me in a timely fashion via email which is always greatly appreciated! Thank you again Keletso

I had 2 returns and 1 exchange that went out together, but in separate packages, but the exchange never actually shipped out. I inquired and realized that the same label had been put on 2 different packages by UPS (same tracking number, different weights). Once I explained the situation and volunteered a copy of my UPS receipt with the same tracking number for 2 different packages, Dolls Kill went ahead and shipped out the exchange for me. They didn't say it's on me, and didn't say "let's wait and see if we get it or can find it," they just did the right thing for the customer as it was not my error. I'm very happy with my experience

I had placed an order to be shipped my apartment but it was somehow placed as a quickie pickup. I was moving in a few days too but Yolanda was able to help me quickly change and re-ship my order to my new address. So overall great customer service.

Made a horrible mistake when ordering and it did take till the next day for them to get back to me due to me ordering at like midnight but they were very helpful in getting everything sorted out looking forward to receiving my new shoes and will definitely be purchasing from them again.

Listen: I 🏾 me some DOLLS KILL. I recently moved & decided to place an order & a day later realizing I put the wrong address I was stressed. I swiftly sent a email to CS & within a couple of hours I received a email stating they were able to correct it. Relief relief relief because I think I stopped breathing for a minute 😂. I love all my pieces from Dolls Kill & they never disappoint. I wish I could totally afford everything but if I can purchase something I'm stoked b/c Dolls Kill really have some Amazing stuff. I've been a fan for years. I recommend you order something 🥰

Unfortunately my package was open and damaged when I picked it up at the pick up store after it had to travel 10 thousand kilometers to Germany. However the Dollskill customer support helped me instantly with the missing items. Truely a great service! Much appreciated!

I ordered a trippy jumpsuit on sale, but was charged full price. Dollskill staff refunded me the difference within a couple days and I got the best piece of clothing I've ever owned. I can't take it off

Had a problem with my order, but customer service was great help. They were quick to respond, and they were able to fix my order issue. Definitely will keep ordering since the clothing is great quality too, it exceeded my expectations.

They emailed me back after I asked a question quickly. They value the customer and make sure they are satisfied.

I had an issue with an item breaking after only 2 uses and the customer services reps were super quick in their response (less than 2 hours from initial inquiry) and were super nice in their emails. I am happy with the results of the exchange and have and will definitely buy from them again.

I ordered some goodies and paid the extra for shipping because why not? I messaged asking about my order being shipped since it hadn't shipped yet. I didn't complain I'm patient but with out me even asking they refunded my shipping just because it would be a couple days later! That is amazing customer service! I'm a forever customer now! Great job! Not to mention all the awesome stuff they sell! I can't wait to get my boots and bag so I can order more lol 😂

I've never been disappointed when ordering from Dolls Kill! Their clothing is special and the costumer service is even better. I got quick replies and the team was always understanding as well as helpful! <3

This is my first time to have missing items from orders. I was hesitate to send email out to customer service. I got a response very quickly from Keletso. Her kind words and efficient communication, quickly helped me solve the problems. I greatly appreciate her help. She is a super star as a customer, I'm very happy and lucky to have Keletso helping me out.

I accidentally entered my email address for the wrong purchase, and I was freaking out! I was so worried that it would mess up the delivery of my package. So I decided to shoot an email over to dollskill and did they impress me! They got back to me in no time, like lightning! Not only that, but they actually followed up on my problem and fixed it for me. Talk about excellent customer service! I gotta say, I highly recommend dollskill to everyone out there. They really know how to take care of their customers.

When following up on a return I made, the representative was super willing to help and even when I didn't have much information to provide on the situation, she was still eager to help however she could. In the end, my situation was resolved!